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Backup failure to Acronis Cloud from MacOS Sierra

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Hi,

After my upgrade to MacOS Sierra my backups to the Acronis Cloud started to fail. Backing up to a local external disk works fine though. The following error message is displayed: "Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect".

When open the log file the following displays: "Request failed. Parallels desktop is not installed".

I do not use Parallel desktop at all so i have no clue why this error show up. I have run the disk utility without any remarks.

The only difference from earlier backups is the upgrade to MacOS Sierra. Also, I´m using the Acronis Version 3.0.5573.

Any clue?

BR/Mike

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Mikael,

I would reach out to Acronis tech support via chat for this one.  I don't have a Sierra system so can't check compatibility.  However, we also don't have any access to Cloud or accounts in the user forum so tech support would be the way to go and it's in included for a year with your 2017 purchase. 

http://www.acronis.com/en-us/support/contact-us.html

 

Im having the same problem. Backing up macOS Sierra files/folders to local external USB drive and I get the Request failed. Parallels desktop is not installed error.

Still trying out the software ... the mac version seems very limited compared to win. No incremental / differencial backups ...

Bruno - the trial versions have full tech support for the 30 day trial period as well.  Please open a support case with them to troubleshoot and hopefully they can get things situatied for you. 

Same problem here. When backing up macOS Sierra to I get the message "Request failed. Parallels desktop is not installed" error.

I do not have Parallels installed on my machine at all - only VMWare Fusion.

I did email the problem to Customer Suppert / Customer Central, but only received a case number - no support or solution as yet.

Reach out to them via live chat - it's near instant where email can be days...

http://www.acronis.com/en-us/support/contact-us.html

 

Bobbo_3C0X1

Thank you for yoir suggestion. I actually did do that and got feedback that this is known issue with True Image 2017 on Mac and that Acronis is working on this issue and that it will be fixed with the next software update.

Bummer - sorry to hear that.  I do hope an update is coming soon then!  We should be about due for one soon if we can can't on the typical quarterly release plans we've seen in the past.