Which download file to install?
I just purchased Acronis True Image 2017. The download page had three files:
a .exe file for Windows
a .dmg file for Mac, and
a .msi file.
There were no installation instructions. Nothing. Ordinarily, I would expect ONE file, not TWO. I downloaded the .exe file and the .msi file. However, which do I click on first, and does it matter into which folder I place these files? I can't even contact tech support because I need to register these files before contacting them and there is no instruction for adding a product to a pre-existing account. (I previously purchased four earlier versions of Acronis, but haven't used any version for 4 years.)
Abe18


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The unsual thing is to downlaod the *.exe to install on a PC. I suspect you are seeing something different to me - I see download that are avaialble for my regisered products in MyAccount (sign in via www.acronis.com). I suspect the avaiable downloads depend on the device being used (PC or MAC), as I do not see the download for MAC on my PC.
Ian
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