no access to network shares using 2017 b 5554

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 19
Comments: 16

Summary:

1) Unable to access network shares that are available using explorer with uid and password, and in use over

a long while. When supplying my creds I just see the curt message `connection failed'

2) Attempting to move the acronis backup file to cloud, but the drop down that allows me to navigate to

that folder ends up giving the message:

 `No files to archive found. The selected folder is empty or it contains only restricted files'

Its not empty so apparently restricted.

 

Details:

I wanted to back up a parition to networked host, both hosts running windows 10 on home lane.

Access in both directions is working thru explorer or any other standard tools for access of windows machines.

The shares are visable and accessible in explorer requiring only a user name and password.   Both have been

in use  for mnths. 

However attempting to set the networked host as destination for the backup does not get passed entering my credentials.

Fails with no real info as to why; only the curt message 'access failed'.  Discouraging that something this basic

doesn't work at all.

 

I ended up making the backup to a different partition on same drive.  Later decided to get some use out of the

freebie 50 GB of cloud so attempted to move it there.  Using `archive' and using the right bottom

dropdown that by default says `analyze home folder' , so drop down and use `select different folder' then navigate

to the folder containing the backup file.  .. the intertace snaps back to `Analyze Home Folder' and displays the message:

`No file to archve found. The selected folder is empty or it contains only restricted files.'

So apparently I will not be able to move it to cloud either.  Finally ended up moving with explorer to the target

host.

Hopefully these problems are mostly pilot error... but hard to see how when the steps to follow are

pretty easy to see.

Can anyone coach me a bit here?

 

 

Sun, 10/23/2016 - 18:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Harry, there have been a number of posts in these forums for users having issues with network shares where this can be caused by trying to connect to those shares by more than one different application / method at the same time, i.e. having your Windows Explorer accessing the share while trying to connect with ATIH.

Please see KB document: 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials which will provide guidance on a number of known issues in this area and how to resolve them.

For your attempt to Archive your backup image file (.TIB), put simply, this is not permitted as documented in the ATIH 2017 User Guide: What is excluded from archives? which states the following:

To reduce archive size and eliminate a possibility to corrupt your system, by default Acronis True Image excludes the following data from archives:

  • pagefile.sys
  • swapfile.sys
  • The Temp folder
  • The System Volume Information folder
  • The Recycle Bin
  • Web browser temporary data:
    • Temporary Internet files
    • Cache
  • .tib files
  • .tib.metadata files
  • .tmp files
  • .~ files

See the full file list in the Knowledge Base article:https://kb.acronis.com/content/58297.

Sun, 10/23/2016 - 19:02
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

I'm also no longer able to backup to or access my NAS shares.

This was working fine until a few days ago. Now whatever I try, I cannot use NAS locations.

Rebooted both NAS and PC, tried password resets on NAS. Reset NAS to

Something has got badly broken here. I've been a user of Aconis for more than 5 years, always to the same NAS, and never had any problem in this area. Most definitely some kind of nasty software issue. Please do not direct me to some bland ""here's how to setup NAS" page or KB article. I'm an advanced user, and know NAS and SMB inside out. This is definitely not a config issue my side - Acronis is failing to access the NAS due to some software issue.

 

Edit: My suspicion here is that some recent Windows update could have changed an API or approach Acronis are using to login to NAS servers, and now Acronis is no longer compatible with SMB based NAS authentication. There were no NAS updates applied around the time this started happening. Just tried a later Synology DSM version, and that made no diference. So I suspect either a Windows Update has left Acronis no longer functional - don't see any Acronis updates recently, so that does not seem likely either.

Strongly recommend Acronis look into release notes for recent Windows 8.1 updates - I have a suspicion TrueImage may longer be compatible

Sun, 11/13/2016 - 09:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 70
Comments: 8346
mvp

Rob / Harry,

I am using a WD MyCloud with SMB/FTP as well as my ASUS AC-1900 router with attached USB hard drive and SMB share without issue.  There are plenty of others using SMB shares without issue as well.

However, there is indeed a bug if you have mapped drives in Windows and try to authenticate to an SMB share in Acronis 2017 5554 - been discussed and noted in Steve's note above.

Additionally, there are patches for this at the moment until the next official update.

59051: Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Can not find files and folders".

 

Content

  1. Symptoms
  2. Cause
  3. Resolution
    1. Replace TrueImage.exe and ti_managers.dll with fixed versions
    2. Method 1 - Use IP-address of the NAS.
    3. Method 2 - Create an alias name for the NAS.
  4. More information
Sun, 11/13/2016 - 21:14
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 70
Comments: 8346
mvp

Glad to help.  

Mon, 11/14/2016 - 05:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

Disconnecting drive share didn't work for me, but using an IP address rather than name for the NAS seems to have sorted it.

I was loathe to apply patches, because it's easy to forget that when you update if the new version doesn't include a fix

Mon, 11/14/2016 - 06:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

So the backup seems to now work - but the consolidation fails. Looking at the message, it seems to still be trying to use the server name:

8    Acronis True Image    14/11/2016 08:15:24    The following backups have been successfully created: ""
9    Acronis True Image    14/11/2016 08:15:26    Consolidate Backup Archive Location:                "" Destination:                "" 
10    Acronis True Image    14/11/2016 08:15:27    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.

Wonder if I will have to use the patch version after all

Mon, 11/14/2016 - 07:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 60
Comments: 9442
mvp

Two things you might try. 

First, attempt to run a validation on the backup.  Select the backup by clicking on it in the GUI then click on the (v) to the right of the backup name and select Validate.  See if the problem persists.

Second, if the above fails to correct the problem remove the backup task from the list in the GUI.  Select the backup as outlined above then click on Delete.  You will be given 3 choices, Cancel, Delete entirely, and Remove.  Selecting Remove will remove the task from the list but will keep the backup file intact.  After that resart your PC, open True Image and select the (v) at the bottom of the backup task list column and select Add existing backup.  Browse to the backup location and add it back into the list.  You might need to use the IP address method to discover the backup in this process.  

Keep in mind that you will have to reconfigure the backup task using method 2 above so you should make notes of the backup settings so that you can re-enter them during reconfiguration.

Tue, 11/15/2016 - 15:23
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 566

Hello Rob,

The cleanup task that is run each time after a .tib is created, takes previously remembered paths for backups. Paths are stored in these folders:

C:\ProgramData\Acronis\TrueImageHome\Scripts

C:\ProgramData\Acronis\TrueImageHome\Database

What Enchantech suggested should help, as it would update the records with the IP-address form of the path to the NAS. In case if the issue persists, there must be still orphaned records in the database, using the machine name of the NAS instead of the IP in the Database folder. In such case you can re-install the software with a cleanup tool. Then you would need to add previously created backups back and reconfigure the backup options. The database would be recreated from scratch and use only the working path's form, the one with IP-address.

Regards,

Slava

Fri, 11/18/2016 - 12:07
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

Great - thanks for that guys. Away from my NAS today, but should get chance to try these out over weekend or early next week

-Rob

Fri, 11/18/2016 - 12:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

So I tried all of the above, last part being remove and re-add the backup with manual recreation of options. No dice. Backup still seems to work with IP form, but consolidation seems to be trying to use hostname form (log below)

Wondering if I am going to need to try tha patch version after all just to get passed this. Or maybe an official version with the drive share fix in is not far around the corner and I can hold out for that.

 

7    Acronis True Image    21/11/2016 20:35:00    Writing incremental version to file: BeastLocal_inc_b7_s8_v1.tib
8    Acronis True Image    21/11/2016 20:47:46    The following backups have been successfully created: ""
9    Acronis True Image    21/11/2016 20:47:52    Consolidate Backup Archive Location:                "" Destination:                "" 
10    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
11    Acronis True Image    21/11/2016 20:47:54   
12    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
13    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
14    Acronis True Image    21/11/2016 20:47:54    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
15    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
16    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
17    Acronis True Image    21/11/2016 20:47:54   
18    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
19    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
20    Acronis True Image    21/11/2016 20:47:54    An error occurred during the backup consolidation.
21    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
22    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
23    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
24    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
25    Acronis True Image    21/11/2016 20:47:54   
26    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
27    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
28    Acronis True Image    21/11/2016 20:47:54    Operation has succeeded.

 

Tue, 11/22/2016 - 05:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 11

So I tried all of the above, last part being remove and re-add the backup with manual recreation of options. No dice. Backup still seems to work with IP form, but consolidation seems to be trying to use hostname form (log below)

Wondering if I am going to need to try tha patch version after all just to get passed this. Or maybe an official version with the drive share fix in is not far around the corner and I can hold out for that.

 

7    Acronis True Image    21/11/2016 20:35:00    Writing incremental version to file: BeastLocal_inc_b7_s8_v1.tib
8    Acronis True Image    21/11/2016 20:47:46    The following backups have been successfully created: ""
9    Acronis True Image    21/11/2016 20:47:52    Consolidate Backup Archive Location:                "" Destination:                "" 
10    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
11    Acronis True Image    21/11/2016 20:47:54   
12    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
13    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
14    Acronis True Image    21/11/2016 20:47:54    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
15    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
16    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
17    Acronis True Image    21/11/2016 20:47:54   
18    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
19    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
20    Acronis True Image    21/11/2016 20:47:54    An error occurred during the backup consolidation.
21    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
22    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
23    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
24    Acronis True Image    21/11/2016 20:47:54    Failed to perform consolidation. Ensure that the credentials for accessing folder  are correct.
25    Acronis True Image    21/11/2016 20:47:54   
26    Acronis True Image    21/11/2016 20:47:54    Access to the file is denied.
27    Acronis True Image    21/11/2016 20:47:54    The username or password is incorrect
28    Acronis True Image    21/11/2016 20:47:54    Operation has succeeded.

 

Tue, 11/22/2016 - 05:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 60
Comments: 9442
mvp

You can try to run the Schedule Manager utility tool to remove all or specific scheduled backup tasks from the True Image application and then re-add the backups again along with reconfiguration of the task for the backups.  This tool will do a beter job of removing task information from the Task Scripts and Database than that of manual deletion.

You will find link to the utility along with usage instructions at the link below:

https://kb.acronis.com/content/1859

Tue, 11/22/2016 - 21:33
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

I seem to have the same problem Rob currently has. The problem started with 5554, but I updated to 5555. I worked with Acronis tech support on this issue, and somewhere along the way consolidation started passing. Without making any further changes to my system, consolidation is failing again.

My original backups and consolidations all take the path form of \\192.168.1.45\xxxx, and here are the failures:

6    Acronis True Image    11/27/2016 8:13:28 AM    Create Backup Archive From: Disk 1 To file:                "\\192.168.1.45\Backups\Larry Samsung SSD\Samsung SSD 850 EVO 1TB.tib" Compression:          Normal Exclude:               Files matching mask Match criterion:       hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Larry\AppData\Local\Temp, C:\Users\DefaultAppPool\AppData\Local\Temp, C:\Users\Larry\AppData\Local\Microsoft\Windows\INetCache, C:\Users\DefaultAppPool\AppData\Local\Microsoft\Windows\INetCache, C:\Users\Larry\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Larry\AppData\Local\Opera Software, C:\Users\Larry\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Larry\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\Users\Larry\AppData\Local\Opera Software, C:\Users\Larry\AppData\Local\Mozilla\Firefox\Profiles, C:\WINDOWS\CSC 

7    Acronis True Image    11/27/2016 8:13:39 AM    Pending operation 172 started: 'Creating partition image'.

8    Acronis True Image    11/27/2016 8:13:40 AM    Pending operation 172 started: 'Creating partition image'.

9    Acronis True Image    11/27/2016 8:15:22 AM    Writing incremental version to file: Samsung SSD 850 EVO 1TB_inc_b20_s2_v1.tib

10    Acronis True Image    11/27/2016 8:16:05 AM    Pending operation 172 started: 'Creating partition image'.

11    Acronis True Image    11/27/2016 8:16:05 AM    Pending operation 172 started: 'Creating partition image'.

12    Acronis True Image    11/27/2016 8:17:14 AM    Pending operation 172 started: 'Creating partition image'.

13    Acronis True Image    11/27/2016 8:17:15 AM    The following backups have been successfully created: "\\192.168.1.45\Backups\Larry Samsung SSD\Samsung SSD 850 EVO 1TB_inc_b20_s2_v1.tib"

14    Acronis True Image    11/27/2016 8:17:15 AM    Consolidate Backup Archive Location:                "\\192.168.1.45\Backups\Larry Samsung SSD\Samsung SSD 850 EVO 1TB_inc_b20_s2_v1.tib" Destination:                "\\192.168.1.45\Backups\Larry Samsung SSD\Samsung SSD 850 EVO 1TB_inc_b20_s2_v1_7F62547E-1226-4760-A851-4D92BACCDE56.tib" 

15    Acronis True Image    11/27/2016 8:17:15 AM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\192.168.1.45\Backups\Larry Samsung SSD\ are correct.

16    Acronis True Image    11/27/2016 8:17:15 AM   

17    Acronis True Image    11/27/2016 8:17:15 AM    Access to the file is denied.

18    Acronis True Image    11/27/2016 8:17:15 AM    The user name or password is incorrect

 

I set up a new hostname per one of the sections in this string and performed small backups to my NAS using \\AcronisBackups\xxx and still got the same errors:

6    Acronis True Image    11/27/2016 1:22:46 PM    Create Backup Archive From: C:\Users\Larry\Desktop\e-mail pics\

 To file: "e-mail pics_inc_b4_s2_v1.tib" Compression:     Normal 

7    Acronis True Image    11/27/2016 1:22:47 PM    Writing incremental version to file: e-mail pics_inc_b4_s2_v1.tib

8    Acronis True Image    11/27/2016 1:22:47 PM    The following backups have been successfully created: "\\AcronisBackups\Backups\TempTest\e-mail pics_inc_b4_s2_v1.tib"

9    Acronis True Image    11/27/2016 1:22:58 PM    Consolidate Backup Archive Location:                "\\AcronisBackups\Backups\TempTest\e-mail pics_inc_b4_s2_v1.tib" Destination:                "\\AcronisBackups\Backups\TempTest\e-mail pics_inc_b4_s2_v1_EE3022B8-B0B3-4952-8E42-95F56988E915.tib" 

10    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

11    Acronis True Image    11/27/2016 1:22:59 PM   

12    Acronis True Image    11/27/2016 1:22:59 PM    Access to the file is denied.

13    Acronis True Image    11/27/2016 1:22:59 PM    The user name or password is incorrect

14    Acronis True Image    11/27/2016 1:22:59 PM    Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.

15    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

16    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

17    Acronis True Image    11/27/2016 1:22:59 PM   

18    Acronis True Image    11/27/2016 1:22:59 PM    Access to the file is denied.

19    Acronis True Image    11/27/2016 1:22:59 PM    The user name or password is incorrect

20    Acronis True Image    11/27/2016 1:22:59 PM    An error occurred during the backup consolidation.

21    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

22    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

23    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

24    Acronis True Image    11/27/2016 1:22:59 PM    Failed to perform consolidation. Ensure that the credentials for accessing folder \\AcronisBackups\Backups\TempTest\ are correct.

25    Acronis True Image    11/27/2016 1:22:59 PM   

26    Acronis True Image    11/27/2016 1:22:59 PM    Access to the file is denied.

27    Acronis True Image    11/27/2016 1:22:59 PM    The user name or password is incorrect

28    Acronis True Image    11/27/2016 1:22:59 PM    Operation has succeeded.

 

I'm backing up to a Synology 1512+ NAS. Nothing else on my system is using the AcronisBackups hostname. My original case was [02840234] Archive consolidation fails. My new case is [02851275] RE: [02840234] Archive consolidation fails. I'm posting primarily to let others know that more than 1 person has this problem, and to add my troubleshooting steps so that others don't have to tread those paths.

 

Larry

Sun, 11/27/2016 - 20:49