AB12 Application-aware backup credentials issue

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Hi

I'm trying to apply an existing SQL-server aware backup plan to a new SQL server VM from the AB12 Backup Console.

Adding the plan to the new SQL give me this warning:

"Cannot enable application backup on the selected machines due to environment issues.  To view the issues, click here."

So I clicked there and added domain admin credentials in the format 'DOMAIN\USERNAME' but it fails with this...

"The specified user does not have enough rights to create an application-aware backup. User Account Control is enabled in the guest system and this user is not a built-in administrator."

The user is a Domain Admin, UAC is disabled, and the user is not a built-in admin.

I've even tried creating a completely new backup plan but that fails with the same messages.

What else do I need to check?

 

 

Mon, 10/31/2016 - 15:06
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Regular Poster
Posts: 37
Comments: 352

Hi Neil,

can you please check you VM settings for Guest OS. Had a similar issue when Guest OS setting was set incorrect (Windows Threshold was set for a Windows Server 2012 R2 VM).

Otherwise some more information is found in the logs?

Mon, 10/31/2016 - 15:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Raphael,

The guest OS is set to Windows Server 2012 even though the OS is 2012 R2. I don't have an 'R2' option in the VM Guest OS settings.

One thing I did notice was that VMTools was out of date on the VM. I've updated that, but still no luck.

Where are the logs for this specific failure? The only log files I can find are those specifically relating to the backup processes.

 

 

Tue, 11/01/2016 - 14:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 37
Comments: 352

Setting Windows Server 2012 is OK since VMware doesn't supply the R2 setting.

There should be related loggings in AMS\ManagementServer*.log.

Have you checked the documentation for Protecting applications Prerequisites and Required user rights?

Thu, 11/03/2016 - 09:44
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
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Apologies for the delay in replying.

The SQL VM machine isn't yet live production, so this issue has been put to the back of the queue for the time being, but will be revisited in the next few weeks.

I'll have a look through the linked documentation at a later time.

 

 

Cheers

 

 

Neil

 

Thu, 11/17/2016 - 09:08
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Beginner
Posts: 5
Comments: 12

Hey Guys,

 

Having the same issue with all my DCs. The app detection from the overview tab is working but my credentials are not working when creating the backup plan.

I've also checked the doc help and have disabled UAC, agent is installed. Tried the domain admin account and others domain admin accounts, no luck.

And the logs don't show anything wrong:

2016-11-28 13:38:17:893 7044 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::GetApplicablePlans'.
2016-11-28 13:38:18:049 7044 I0135003B: Command 'Backup::Assistant::Commands::GetApplicablePlans' has completed successfully.
2016-11-28 13:38:19:312 4656 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::DismissPlanDraft'.
2016-11-28 13:38:19:328 4656 I0135003B: Command 'Backup::Assistant::Commands::DismissPlanDraft' has completed successfully.
2016-11-28 13:38:19:328 5884 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::NewPlanDraft'.
2016-11-28 13:38:19:687 5884 I0135003B: Command 'Backup::Assistant::Commands::NewPlanDraft' has completed successfully.
2016-11-28 13:38:20:077 6656 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::SetPlanParameters'.
2016-11-28 13:38:20:108 4656 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::SetPlanParameters'.
2016-11-28 13:38:20:108 6656 I0135003B: Command 'Backup::Assistant::Commands::SetPlanParameters' has completed successfully.
2016-11-28 13:38:20:155 4656 I0135003B: Command 'Backup::Assistant::Commands::SetPlanParameters' has completed successfully.
2016-11-28 13:38:24:445 4656 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::SetApplicationOptions'.
2016-11-28 13:38:24:460 7044 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Validating application environment'.
2016-11-28 13:38:34:023 7044 I0135003B: Command 'Validating application environment' has completed successfully.
2016-11-28 13:38:34:054 4656 I0135003B: Command 'Backup::Assistant::Commands::SetApplicationOptions' has completed successfully.
2016-11-28 13:38:52:525 6632 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Backup::Assistant::Commands::CheckMachineApplications'.
2016-11-28 13:38:52:540 1068 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Validating application environment'.
2016-11-28 13:39:02:484 1068 I0135003B: Command 'Validating application environment' has completed successfully.
2016-11-28 13:39:02:527 6632 I0135003B: Command 'Backup::Assistant::Commands::CheckMachineApplications' has completed successfully.
2016-11-28 13:41:09:836 1536 I0135003A: User 'spi' (clientProfileID='D8373D26-EC9D-CE79-259A-532D959534D4'; clientSessionID='4AEB227D-FF51-4991-B7F8-CF35BB434813') is running command 'Collecting system information'.

 

Update : Just noticed the servers are listed twice. One recognized as an ESXi VM and the other as a VM where the agent is installed. A bit stupid to get duplicated VMs... Anyway, I tried to create the backup plan on the VM created by the agent and I'm getting the following error:

Additional info:

------------------------
Error code: 31
Module: 548
LineInfo: 0x2E4E2B4CA6DBE8E7
Fields: {"$module":"disk_bundle_vsa64_3622"}
Message: Cannot enable application backup on the selected machines due to environment issues.
------------------------
Error code: 28
Module: 548
LineInfo: 0x1F4EF9E9B8C964CE
Fields: {"$module":"disk_bundle_vsa64_3622"}
Message: Failed to read the XML file.

 

Update 2: I had to remove the agent and reinstall it to get the box asking for Credentials. I entered the domain Administrator account and it's now connected. The 1st bug is we cannot change the credentials once it fails, so we need to reinstall the agent again and again. The 2nd bug is that it's not working with another account who has Domain Admin privilieges... 3rd bug is when deploying the agent it hangs at 97%. In reality, it's trying to connect the agent to the server. If I do it by manualy, the task finishes.

sinN_

 

Mon, 11/28/2016 - 14:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 25

I had the same issue when I started out with AB12. I logged a fault and one of the support reps connected to my servers to assist in fixing the issue. We initially thought it might be due to a Exchange 2010 DAG.   However, after lots of fraustration I ended up uninstalling AB12 on the problematic server and resintalling it from scratch. Never had any problems since.

I have included a link to my original support request below.

https://forum.acronis.com/forum/126411

 

Mon, 12/12/2016 - 15:06