Blackscreen using any Snap Deploy Feature
We got some new notebooks (XMG 507). When we try to create an Master Image by booting from a DVD we get every time a black screen. Booting from the DVD works fine till the point, where you can choose to Feature. But it doesnt matter which feature (Master Imager Creator, Agent, Standalone etc. ) you choose, after the acronis screen with the patents numbers we get a blackscreen. We testet the notebooks with an old True Image 2011 Version, but there we have the same problem.


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Thank you for the hint buliding winPE. this works also fine in our case. The only problem now is, that is seems to be not possible to store the image on our NAS.
We are using Snap Deploy 5.0.1656. This should be the newest one.
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1660 is the current release but 1666 beta is in the main forum sticky. To connect to a NAS with WinPE you need to use command prompt and net use to map the share as a drive letter and then you'll be able to see it.
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Ah ok, this is a work arround, but this solution does not satisfy us. For us, it should be possible to image the notebook by using the rescue media and store the image withhout using the command line. So we tried to boot with rescue media with activated EFI. The Acronis Loader works fine and we got the list where we can choose which Feature (Master Image Creator etc.) you want to start. After selecting one of them and it doesn't matter which, we get this error message:
Video mode setup error: Error 0x1480006: Invalid video framebuffer parameters.
| line info: 0xac98503a7af41d1
| $module: bootwiz_efia64
Kernel console my work incorrectly
The notebooks have a didicated nvidia GTX 1060 and in the bios we just found one option to control the grafic. We can choose between MSHybrid and Discrete Mode. For us the Discrete Mode should be the corret one to prevent that the system switches between the internal and dedicated grafic card.
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You should contact support directly then and work with them (this is the user forum), I'm just trying to provide some user-friendly volunteer support to help you out, but they're the ones best suited to resolve your personal requests about the product.
You could try the following (press F11 when you see the menu) and enter vga=ask as per this KB article for another product (I think it still applies). Even if this works, you may still find that Linux media may not find your drive if using RAID as the SATA mode (even if there is only one drive - Dell is shipping most newer machine with a single NVME PCIE hard drive now and setting the SATA mode to RAID to complimnent the larger queue depths of this newer technology).
https://kb.acronis.com/content/3836
Acronis uses the Linux media by default as it is open source and can be distributed as pre-built bootable media. Windows ADK is not allowed to be distributed as prebuilt media though. Linux kernels do not always have drivers comaptible with hardware that was designed to run with Windows (OEM Dell systems for instance) and we don't have a way to update those drivers ourselves.
Acronis offeres both solutions (which is nice) - Linux being easier for many since they can download the .iso and just burn that, but WinPE as second option so you can build a Windows version and inject drivers to increase comabitility Unfortunately, Microsoft limits features of WinPE so people don't try to use it instead of a full blown OS (since WinPE is free and MS OSes are not). One of those limitations is having to map a network drive as a letter to be able to access it. You could build in a net use command into your startnet.cmd file just below where it adds Acronis (X:\windows\system32\startnet.cmd is where it's located in the WinPE - you should also put a delay of 10 ... ping -a 10... seconds between the 2 to ensure the networking is fully started if you do automate this.
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