Email backup will not run as scheduled, and will now not run manually
Acronis True Image Home 2011
Originally I had scheduled a Partition backup up and a My Documents backup, both scheduled to backup weekly/monthly overnight, and an email backup to run manually, which I did periodically. All backup ran as expected. I then decided to change the email backup to also run on a schedule, 15 minutes prior to the Documents backup. I also read on the forum some years ago that it’s better to create a totally new backup (with a new name) instead of modifying an existing one, so I created a new email backup. When I attempted to run it manually, it asked me for my Windows logon, which I provided. It then ran successfully. So I then deleted my previous email backups. The backup was set to run last night @ 10:45 PM. This morning, the GUI ‘updated’ line indicated that it ran last night, however, upon checking the location, there was not a new backup file.
The error log showed on the last “i”-line “create full backup archive from…compression normal”, NOT “Operation has succeeded.”
When I tried to run it manually this morning, nothing happened, and the “X” event log showed “Scheduler failed to run task…because of error 1326…(cannot log on with the specified credentials).
Any help to get my email backup running on schedule would be appreciated.
Thanks,
Steve
Thanks for the quick response. I suppose I probably should upgrade to a newer version, but this version is easy for me to use, and being an old senior, I hate learning new things. :(.
The first 3 links didn't adress my situation exactly, but on the 4th one, I noticed that they indicate that a fix for the credential problem was fixed in new build, build 6868. I'm on build 5519, so perhaps that might fix the problem.
I don't think I've ever downloaded a new build. Is it fairly easy and painless ? Anything that I should be aware of. Would it keep my current backups intact, because I'm keeping 2 backups each of My Docs and Partition ? How about my scheduled and other settings ?
Thanks,
Steve
Steve, if you are only on build 5519 for ATIH 2011 and build 6868 fixes the know problem, then I would suggest signing in to your Acronis account and downloading the final build 6914 version installer and upgrading to that version as a starter.
You should also be able to check for and download / install updates from within the program - see the following text from the ATIH 2011 User Guide.
- Automatic update notification – By default, Acronis True Image Home 2011 will automatically inquire about the availability of a program update at every program start. When an update is available, Acronis True Image Home 2011 will offer to download and install it. You can also disable or enable checking for availability of updates manually through the Help menu.
You should look at the Help menu and enable the checking for updates if this has been disabled.
Ok, thanks. I think you're saying to go directlly to the final 6914 version, and not bother with the 6868, correct. Because I'm assuming any 6868 fixes will still be incorporated in the 6914, correct ?
Thanks again,
Update: The Download dropdown shows 6868, and 6942 (undefined), and then when I went back to it, it showed 6942 as (latest). ??
Thanks,
Steve
Steve, I suspect that 6942 is the latest and my 6914 was my mistake. No need to go to any intermediate builds, just go direct to the latest one.
Ok, I downloaded the update file, then ran it, but am getting the prompt: Error occured while connectinmg to the Update Server.
And also, in the help dropdown, check for updates, I get the similiar "Cannot connect to the Update Server"
Thanks,
Steve
Steve, if you have downloaded the latest build 6942 update and have installed this, then you can disable the check for updates setting as there will be no more updates for your version of ATIH.
You should see the new build version in the Help or About information for ATIH 2011 (don't know where exactly as is many years since I used that version).
OK, I just saw the alert and thought that was going to stop the install. I didn't notice the install button.
So, it seemed to have installed properly, and the build version 6942 does show. Not sure how to disable the 'check for udates' option, and in fact, not being able to check for updates as indicated above always shows as an error after the backups run. I may not be able to test the new build today, but will gate back with updates.
Thank you so very much for your patience with me.
Steve
Steve, glad to hear the latest build installed OK. With regard to the update checking - You can also disable or enable checking for availability of updates manually through the Help menu.
The help menu doesn't have an option to turn off check for updates. And in the settings dropdown, there are only 3 options : Integrate True Image in Windows, Customer Experience Program, and Timeout Settings.
Thanks,
Steve
Steve, I can only go by the User Guide which has the following text:
The menu bar on the main screen allows you to choose several major program features.
The menu bar includes the following items:
Tools & Utilities
Choose this menu item to open the Tools & Utilities screen with a list of all Acronis True Image Home 2011 tools and utilities to choose from.
Try&Decide
Choose this menu item to turn on and off the Acronis Try&Decide feature and to change the Try&Decide settings.
Help
Choose this item to open the program's Help, go to the Welcome screen, generate a system report, view the log, get customer support, check for updates (you can also manually disable or enable checking for updates by selecting the Automatically check for updates at startup option), etc. In addition, this menu allows you to configure the Windows integration settings and Timeout settings.
Update #1:Still can't find the start-up option to disable the updates, but not a big deal, because My Email (Outlook) backup did successfully run. However, and it's a big however. Previously, by email backups maybe took less than 10 minutres to run. Today I started a manual email backup at appx. 2:15, but after appx. 10 minues, it hung at 88% with a few minutes remaining. It hung there for over 2 1/2 hours, finally successfully finishing at 5:06, although the GUI indicated that it finished @ 2:29. And the date on the .tib file also showed 2:29. I worried that my Docs and Partition might take a week :( . Any ideas on what the hangup is ?
Thanks again,
Steve
Steve, difficult to second guess why your email backup 'hung' unless the logs for the task show any meaningful messages that may shed some light on this?
Was you email program active during the time of the backup? Locks on files could have relevance?
The only way to see how long the Docs and Partition backups may take is to run them...
No, Outlook was not running, and the log seems to be normal:
2:29:08 - started, analyzing, locking, compression, etc.
2:29: 15 - Backing Up to File
5:26:22 Operatrion has succeeded.
Almost 3 hours for what used to take 10 minutes. :(
I haven't tried the Docs and Partition BU's yet, but am currently manually backing up my original Email backup, and the same thing is happening. I started it at 9:00 , and upon checking it at 9:34, it had 2 minues remaining, and was at 87% completed. At 10:10, it's showing 8 minutes remaining, and 88% complete.
Should I create another post addressing this problem in the title ?
Thanks,
Steve
Steve, not sure there would be any benefit in creating another topic for what is a related issue here.
To be realistic, ATIH 2011 that you are running is 6 years old and there will be no fixes for any issues that it may throw up at this late stage - Acronis is only likely to fix issues in the latest build version of ATIH 2016 or in the 2017 versions.
Are you doing a validation after the email backup as that could be a cause of the extra time here?
I do see what you're saying about it being 6 years old, and may still end up going that way, but it is frustrating to have this new situation. Just like yesterday, the GUI indicated that the backup was successfully completed at 8:28, though the log indicated it succeeded at 11:26. 11:26 is also the time that the file showed it was created in Explorer. I will try the Doc backup overnight tonight, to see if that takes longer than the normal few hours that it usually took. Regarding the validation, I don't think I am, and it's not showing in the log. The old BU, which I ran successfully on Jan 15th took appx. 6 minutes. The only thing I changed was going from build 5519 to build 6942.
Would it be possible to download Build 6868 over my current 6942 ? Build 6868 is still being offered on the site. If that is possible, I think I may want to try that prior to advancing to 2017.
Again, thanks for all your pateince.
Steve
Ok, I ran the My Documents back up manually last night, and it took the same amount of time that it usually did (4 hours).I'll run the Partition backup manually tonight. So pending the results of that Back up, so far it's only the Email backup thats hanging.
Thanks,
Steve
Steve, glad to hear that the Documents backup ran as normal. Hope the partition backup also runs fine.
Mee too.
Any thoughts on installing build 6868 over the current 6942 ?
Thanks,
Steve
Steve, I think you would need to do an uninstall and then do a new install of the build 6868 if you want to down grade from 6942.
Have you tried creating a new email backup task (with a different task name) to see if that gives the same problem?
I probably would rather not uninstall, and yes, I was thinking the same thing about creating a new task. Another thought I had was that it seems this whole problem cropped up when I created the email backup up to be on an weekly automatic BU. Perhaps if the new task is not set to auto, and I could just back it up periodically. I'll get back here tomorrow after I manually run that Partition backup tonight.
Thanks,
Steve
OK. Good news and bad news. The Partition BU successfully ran as expected, in 1 3/4 hours. So I then created a new Outlook backup, this time not turning on the auto backup. I then ran it manually, and it did also successfully run, but again took almost 2 hours, seemingly again hanging at 88-87% mark, because it got to 1 minute remaining at 11:15, then went up to 2 minutes, 3 minutes, and the last I saw was 5 minutes at 11:42. At least they're all running successfully. Do you think all the Outlook folders should be closed. It didn't seem to matter before, but I did notice that when I opened Outlook this morning, it indicated that one of my archive folders was not closed properly.
So I guess I'll probably just run the Outlook backup periodically, or perhaps buffer them all on one night. If I set the Outlok to run at 10:45 PM, then the Docs at 11:00, the Docs will run after the Outlook finished at 12:45, correct ?
Thanks again,
Steve
Steve, thanks for the update with good/bad news..!
If any of your Outlook folders are not closed then chances are that your backup is incomplete in terms of including all the most recent activity for your email account.
Outlook only writes data to the disk either when closed or when forced to do so, otherwise data is held in memory.
See forum post: 117030: acronis true image 2016 not backing up outlook files where another user raised a similar issue with Outlook on ATIH 2016 and contains links to various pages on this subject.
Thanks for the info on Outlook. I am running Outlook 2007, and a did do a search of that, and there is a lot of info on Acronis & Outlook. And based on your prior assistance, I think I'll just run the Email backup periodically, and leave the Docs & Parition as automatics, because they all are running successfully that way. I could easily deal with that.
Thanks again for all your patience.
Steve
Steve, the main thing is that you have a scheme that works for you, and if this is working well, then go with it!
With email backups and the later versions of ATIH, there is no separate backup just for these any more, so the data is included in either the full disk & partitions backup, or in a files & folders backup, plus depending on your email server settings, copy of the data can be held on the server until such time as you delete it from your deleted items folder.
Well I thought I was home free based on what happened last week. Both my scheduled Documents and Partition Backups ran as scheduled Feb 3-4, and took the normal amount of time. And I had decided to run the lengthy email backup manually periodically, but have not run it since Jan 27th.
However, this morning upon startup, I recieved the following prompt on the screen: Operation has failed backup validation task execution failed description stage description see operation log for details. The log shows that it tried to validate the Documents backup at 11:45 AM yesterday (2/9) morning, but that it failed to open the archive of My Documents, error occured opening the file and the path cannot be specified.The same situation with the Partition validation at 8:54 PM 2/9.
I realize it didn't find the path because I only connect the externals on Friday night for the backups, but is validation a setting I missed somewhere ? Or is it automatic ? In looking back at my historical log, it appears that all my validations could not find the specified path because they ran when my external was not connected.
And I never saw this prompt before, so it probably started with the 6942 build.
Thanks,
Steve