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License is already registered

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Unfortunately after buying a license for acronis true image 2017 (due to the fact that I tought that the serial number issue would be resolved) the same problem occurs. When entering the ssd serial number, an error message displaying "this serial number is already registered to another account". How can this issue be fixed? Will I be able to register the program which license was already paid for? Is there a way to renew the serial number for mi ssd so it can be used to install in a computer?

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Hi Jorge,

Under your Acronis account I see an Upgrade key for Acronis True Image 2017 for 1 computer. An Upgrade key can be used only together with a Standard key of an older product version. For example, you have a full key for Acronis True Image 2015 and want to upgrade your installation to the latest version. There will be no need to buy another full key for Acronis True Image 2017, you can purchase Upgrade at a discounted price, but you'll need to specify both keys for upgrade to activate. 
If you have one of the free versions of Acronis True Image that come together with the hardware, please follow the article Upgrading from Acronis True Image OEM Versions to Acronis True Image 2017 to upgrade your installation. 

Thank you,