Restore disk crash
Booted computer to USB with TI2016.
Click on Restore Disk - CRASH!
I cannot get into OS (Windows 10-64 Pro), which is why I want to restore from previous backup.
Is there a way to test the hardware?
Help would be most appreciated.
Thank you.
Ori
Please let me clarify.
True Image has a tool (Rescue Media Builder) that lets a USB stick boot into True Image.
A little while ago I created such a USB stick.
Now, start by booting into USB stick created by TI. Choose Acronis True Image 64-bit.
Now I am presented with a screen with two main functions: backup and restore. Click on "Restore disk" and the program crashes out.
Ori, thank you for clarifying, but which specific version / build of ATIH are you using to create the USB Rescue Media?
Is this the standard, Linux based, media or are you creating the Windows PE Rescue Media?
What type of system are you using this USB media with, is this a 64-bit system?
Is this a UEFI system with Secure Boot, or a Legacy BIOS system and are you booting the USB media in the same way as used for Windows 10?
How is your backup image that you are wanting to restore stored, i.e. is this on an external disk drive, on a second partition or in the Acronis Secure Zone?
Have you tried selecting the 32-bit Acronis True Image option?
I hope to get all the details right - here goes.
TI 2016.6581
Standard, Linux based
64-system
UEFI system, USB is booted same as Windows
Backup stored on separate internal hard drive
Have not tried selecting the 32-bit option.
Hi Ori,
I can't find the threads, but a few people had a corrupted rescue media builder after upgrading Acronis from an earlier version. I'd suggest 2 things...
1) reinstall 6581 over the top of yoru existing install. Make sure to right click and "run as administrator" even though you're probably logged in as admin - this is key. When prompted what you want to do, select "REPAIR".
2) After that, format your USB drive - a full format - not just a quick one.
3) rebuild the rescue media - should work unless it's a driver issue, but let's try this first before looking into building WinPE rescue media.
Thank you for your post.
It took a while, but I followed your steps exactly.
Unfortunately, the problem persists.
Attached is a picture of the error.
Help is most appreciated.
Ori, thank you for your screen image, this helps and identifies a known problem.
See forum post: 122489: Bootable media - seg fault when clicking restore disks where another user reported the same issue with getting a segmentation error when trying to restore using bootable media.
See the final post in the above topic - post #5 where the advice is to either upgrade to ATIH 2017 or else to use the Windows PE version of the Rescue Media.
Thank you, Steve, for your post, and appreciate the clarification.
This is for the company: I am disappointed that there is not a solution. I have been upgrading TI yearly, but chose not to do so this year because the pricing structure changed and is considerably more expensive. If current pricing structure remains, and I cannot restore from backup, I will have to look for another solution.
Ori, I would recommend using the WinPE Rescue Media as, in my own opinion and experience, it is better than the standard Linux based media, and with the enhancements possible by using the MVP Tool - Custom ATI WINPE Builder script, you get a more useful & flexible boot media too. Link below in my signature for the MVP Tool.
With regard to the known segmentation issue with the rescue media, I have to say that yours is only the second report that I have seen in the forums, so guess that Acronis may not be seeing this as a high priority when it doesn't seem to impact high numbers of users.
I'd also second tring the WinPE - using our MVP tool to help with it. It should allow it to work and you'll have some much nicer media to use in the long run with better driver compatibilty and options to include your own and/or newer drivers as you pick up newer hardware along the way.
The hardest part about building the WinPE is just downloading and installin the Windows ADK (which is pretty large at about 3.4GB when you select the top 3 options - which are needed). After that, it's as simple as running the MVP PE builder tool and I think you'll like it better anyway. Give it a shot and let us know how it goes. If you need help, we'll walk you through it.
Thank you for your suggestions.
In the past, I have tried unsuccessfully to create a WINPE-based recovery USB and/or DVD.
History repeats itself for me today. After downloading and installing Windows ADK and MVP tool and running MVP tool, it failed with the error "Failed to create bootable media. Failed to copy the product files."
I would like to have a working recovery system without spending hours (which I do not have) creating a custom tool.
Help is most appreciated.
Navigate to C:\Program Files (x86)\Acronis\TrueImageHome\WinPE\
Extract WinPE.zip with 7zip. Do you have Files, Files32 and Files64 folders? If not, then the version of your ATI PE files is not up to date and may be an older version that did not get upgraded with an inplace Acronis upgrade.
You can navigate into the folders that are available and right-click and check properties of trueimage_starter.exe.
1) Under the details tab - what is the product version?
C:\Program Files (x86)\Acronis\TrueImageHome\WinPE\WinPE.zip\Files64\trueimage_starter.exe
2) and what version of Acronis True Image do you have installed on the machine?
Acronis has changed the winpe files throughout the builds of 2015 to current. the MVP tool is designed to work with 2016 6571/6581 and all versions of 2017 since those are the ones that have both 32-bit and 64-bit WinPE files and are looking for specific files to be able to use them.
Unfortunately, some users who have upgraded over-the-top of versions in 2016 still have an older vesion of the winPE files in C:\Program Files (x86)\Acronis\TrueImageHome\WinPE\WinPE.zip, which does not have all of the files were looking for to complete the build. If that is your case, delete the WinPE folder (C:\Program Files (x86)\Acronis\TrueImageHome\WinPE\) and then run the most current 2016 installer (using right click and "run as administrator" and do a "repair" install. That should put the current version of the WinPE files back and let you build the WinPE media.
What version of the Windows ADK did you install as well? Even if using Windows 7, 8, or 8.1, I'd recommend you install the Windows 10 ADK (stick with 1511 over 1607 though).
Thank you, Bobbo_3C0X1, for taking the time to check these details.
Here are your questions with answers at the end:
Do you have Files, Files32 and Files64 folders? - Yes, all of them.
Under the details tab - what is the product version? 19,0,0,6581
What version of Acronis True Image do you have installed on the machine? 2016.6581
What version of the Windows ADK did you install as well? Windows 10 ADK
Also, when I installed Windows 10 ADK, I checked EVERY option, just to be sure. It took forever to install, but, unfortunately, the error persisted.
On the positive side, my other machine runs TI2016 perfectly, both on disk and USB.
I appreciate any other ideas to get this working.
What version of the Windows ADK did you install as well? Windows 10 ADK - but which one? check control panel and provide the full version. 1511 should show up as 10.1.10586.0 in control panel and that's the one I'd recommend using.
Did you reboot after installing the Windows ADK? If not, please do so.
It's possible your rescue media builder is corrupt, running the installer (making sure to right click and run as administrator) and doing a "repair" install may help fix that.
Where exactly in the process does it fail, with what options have you selected and have you tried creating a .wim or an .iso instead of burnign directly to flash drive or CD? If you're burnign directly to disc or flash drive, try creating the .iso and see if it can do that. If it can, but not to flash or directly to disc, it's a problem with the write process and the repair may fix that.
Thanks, Bobbo_3C0X1, for staying with me.
Looking at installed programs, I saw these:
Windows Assessment... = v10.1.14393.0 and Windows Software Development Kit = v10.1.10586.212.
I was able to create .iso (yeah!), and it occurred to me to try a different USB stick, and it worked!
Is it possible to create USB version from .iso?
I celebrated too quickly. While the creation process of the ISO and USB seemed to complete normally, the USB stick did not boot. No error, it went right to Windows.
?????? Am I missing something?
Update: newer computer with UEFI boots into TI, older computer with BIOS bypasses USB stick and tries to boot from hard drive. Yes, I did remember to change boot order in BIOS.
You can create a USB from .iso using third party tools like Rufus or iso2usb. It sounds like this should not be necessary though as it is booting on another system.
does your newer efi system have secure boot enabled? If so disable it in the bios.
Also, make sure you're booting the rescue media in efi mode and not legacy. Use your one time boot menu to be sure. You should see efi in the name next to the USB drive. If you don't, that's legacy mode. The efi boot menu is very basic... black screen with white dis letters. The legacy boot menu is GUI based with blue.
USB is booting correctly in UEFI, i.e., newer system, not booting at all in BIOS, i.e., older system.
Older system does not have UEFI option.
Any ideas?
Ori, which version of the WinPE Rescue Media have you created - the default when using the Bootable Rescue Media Builder is 64-bit only, so the next question is, what is your BIOS system - is this a 32-bit system as that would explain why the 64-bit media will not boot?
To use WinPE Rescue Media on a 32-bit system, you need to create this using the MVP Tool as described in post: 127281: MVP Tool - CUSTOM ATI WINPE BUILDER - this will create either 32-bit or 64-bit media.
Steve,
Answers to your questions:
<which version of the WinPE Rescue Media have you created> 64-bit
<what is your BIOS system> Although an older system, it is still 64-bit. When working, it runs Windows 10 Pro 64.
Ori, sorry but difficult to say why the media is not working on your older BIOS system if it works OK on the UEFI system.
How far into the boot process does the USB media get when using it on the BIOS system?
Do you get as far as seeing the Acronis application choices?
If it doesn't start correctly, then give the 32-bit WinPE media a try (via the MVP Tool) as this should work on both 32-bit and 64-bit systems.
Legacy mode always boots in 32-boot, even on a 64-bit machine. I'm also curious as to what the error is, or what's happening when attempting to boot the flash drive. Have you tried your one-time boot menu or ensured that the usb drive is listed first in the boot order?
A few other notes - do complete shutdowon/cold boot. If using Windows 10 or 8.1, system may be going into hibernation with fastboot enabled - this can cause issues for booting rescue media. To ensure a full shutdown, don't actually "shutdown" using the shutdown button in Windows. Instead, use a command prompt and do a
shutdown /p
That will force a full shutdown even if fastboot is being used. Alternatively, reboot/restart instead of shutdown and start pressing F12 or whatever you need to do to get to your system one time boot menu. From there, then pick your USB drive in legacy mode. Please see screenshots of a Dell system (just for reference, that shows a one time boot menu with both legacy and UEFI boot options in a bios). If this system is only legacy, you should still have some type of one time boot menu and be able to specifically pick the USB drive as an option to boot from after a cold start or reboot.
https://forum.acronis.com/forum/121829#comment-378318