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How do I delete non-existing archives on unmanaged Depots?

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Hello,

We got the following strange Problem with Acronis:

We backup a couple of Terminalservers to an unmanaged Central Depot Samba-CIFS-Share on a NAS-Storage.

One day we saw some unusual Archives via AMS-Console which shouldnt exist anymore. They were deleted before, but Acronis still shows them somehow and cant delete them either cause they doesnt exist anymore... Thats what has been recorded to the logfiles.

Any attempt to delete them manually via AMS failed and they are still shown. Even a reload of this Share doesn't change it.

The following Log-Entry is created if I try to delete it:

Befehl 'Archive löschen' ist fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 61
Module: 309
Zeileninfo: 4a8728dc8a1c9510
Felder:  $module : management_server_vs_44421
Nachricht: Befehl 'Archive löschen' ist fehlgeschlagen.
--------------------
Fehlercode: 22
Module: 309
Zeileninfo: 8d165e86fb8195f7
Felder:  TraceLevel : 1, $module : archive_manager_plugin_vs_44421
Nachricht: TOL: Failed to execute the command. Der Befehl 'Archive löschen' entfernt die spezifizierten Backup-Archive.
--------------------
Fehlercode: 22
Module: 309
Zeileninfo: 8d165e86fb8195f7
Felder:  TraceLevel : 1, $module : archive_manager_plugin_vs_44421
Nachricht: TOL: Failed to execute the command. Der Befehl 'Archive löschen' entfernt die spezifizierten Backup-Archive.
--------------------
Fehlercode: 219
Module: 161
Zeileninfo: b320396adfe3cef
Felder:  IsReturnCode : 1, $module : archive_manager_plugin_vs_44421
Nachricht: Löschen der Archive fehlgeschlagen.
--------------------
Fehlercode: 507
Module: 64
Zeileninfo: a1d3981537c687d9
Felder:  id : vts03_Archiv(1)_2016_09_17_18_00_15_907D13.TIB, $module : archive_manager_plugin_vs_44421
Nachricht: Öffnen des Backup-Archivs per ID fehlgeschlagen.
--------------------
Fehlercode: 620
Module: 64
Zeileninfo: 6a1198d1b8be2c1d
Felder:  $module : archive_manager_plugin_vs_44421
Nachricht: Daten des Archivs sind ungültig.
--------------------
Fehlercode: 1
Module: 64
Zeileninfo: 98130db273d2480
Felder:  $module : archive_manager_plugin_vs_44421
Nachricht: Das Archiv ist ungültig oder sein Typ wird nicht unterstützt.
--------------------

Is there another way to fix that?

Thank you very much for any help!

0 Users found this helpful

Did that never happen to anyone?

No ideas or suggestions?

 

Any help is much appreciated!

Is there some Kind of Index-File for depots?

 

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Posts: 250
Comments: 7092

Hello cx9,

Thank you for your posting! There could be cases when information about changes in the vault was not reflected in the product's database (e.g. when you move backups manually via File Explorer) and it still is looking for the removed backups. To refresh the information about vault contents follow instructions

Did this help?

Thank you,