Linux SnapApi cause Dataloss , help
Hi everyone , I'm posting this to the forum because I really need help of someone , one of my customer used ABR10 for his server backup with the SnapAPI kernel plugin that allow realtime snapshotted for "LIVE" backup , the problem is that my customer lost 3 week of data because a ABR backup failed and at the same time jammed his filesystem so after a server restart data was gone , so this is what happened.
When ABR do his backup the SnapAPI things freeze the "live" filesystem and put the new data on a temporary folder during the backup , when the backup is finished the temporary folder is delete and the files are put backup on "live" filesystem" , the problem is that if the process crash of the server is restart YOU LOST THE DATA of this temporary file !!!!
This is excatly the problem of my customer one of their backup froozed july 9 and they restart the server yesterday , now the data is gone !
Can someone tell me if their is a way to recover those temporary Acronis SnapAPI files? I'm in big trouble
Hello Keven!
Welcome to our Forum and thank you for finding time to report about the issue. I'm very sorry for the inconvenienice caused and be sure I will do my best to assist you.
Actually Acronis' temporary files only store chunks of data it reads from the hard drive, that's a cache we use when we don't manage to write everything to the backup file right away. It's not the data or the backup itself - it's a map according to which we start taking the backup. So it's loss wouldn't be the data loss itself.
I would like to assist you with the issue , but in order to do it I need to know the details of the problem. Could you please specify the exact sequence of steps performed and the actions that took place?
Please accept our apologies for the inconvenience faced. I may assure you that our utmost concern now is to resolve the issue that you experience to your complete satisfaction. But in order to fix the product we need to know what exactly went wrong with it.
Thank you for your cooperation and patience.
Keven, I feel your pain. I talked a client into getting this to meed HIPAA standards. It crashes and refuses to load at least twice a week. Acronis suppost takes WEEKS to get issues resolved. The last time this happened, I threatened to pull my reseller contract if the issues was not addressed. Aparently the issue is still there. I am letting ALL of my Acronis contracts lapse and moging clients to an on-line system. I may not get BMR capability, but who has EVER gotten BMR to work properly anyway?
Hello Robert!
Thank you for your comment and empathy. I must be honest, I share your frustration and understand how upsetting such situations can be.
I'd like to assure you that our utmost concern is to get resolve any issue that Customer faces to his/her complete satisfaction, but sometimes there are circumstances that may lead to frustration and inconvenience. Unfortunately I don't know what your Customer issue is, but from my end I'd like to at least make sure that your request is handled in a proper way, and if it's not - either speed up the process or bring the case to the Management attention. I would appreciate if you could let me know the case number, so that I could check it and see what can be done here.
I'd like to thank you as well for being sincere in your feedback - it's important for us.
Should you have any questions or concerns - please, share them with me, I will be glad to assist.
Thank you!