Nonstop Backup Turns Off
NSB will use up all free space on the designated storage drive.
Having said that, it should consolidate every 30 days, but in your case something is obviously not right.
I can only suggest (at this moment) deleting the archive, then manually delete the Timeline folder and it's remaining contents and then start a new archive and see if this solves the problem. The other things that I can think of are perhaps it has a problem with the size of the drives or a complete re-installtion of TI might solve it.
Well I recreated the NSB archive from scratch but it hasn't made any difference - just rebooted now and it's currently backing up AGAIN :-(
Steven,
If you look in the Timeline folder, how many files are listed, what date modified and their size?
You dont have Bitlocker enabled at all do you?
I can't recall what OS you are using, but if it is Vista or W7 could you post a screensnip of the Timeline folder and contents?
Steven,
If you look in the Timeline folder, how many files are listed, what date modified and their size?
You dont have Bitlocker enabled at all do you?
I can't recall what OS you are using, but if it is Vista or W7 could you post a screensnip of the Timeline folder and contents?
Hi Colin,
There are currently 136 files in the TE folder. Dates modified are from 12/06/10 to 15/06/10. Total size is 132 Gb.
No, I don't have the ability to use Bitlocker as I'm still on XP!
I can't post a screenshot of the entire TE folder as it won't fit on one screen! I could post a section of it if you want?
Thanks
Steven
Our QA Team was able to reproduce the issue in our test lab. Our developers have all necessary information now to identify the reason of the malfunction and to improve the code. We will let you know the results as soon as possible.
Thank you.
Oleg, we're still waiting. Are your developers making progress?
There are currently 136 files in the TE folder. Dates modified are from 12/06/10 to 15/06/10. Total size is 132 Gb.
Steven,
136 files seems an awful lot in the TimeLine folder. What size are the individual files?
How big is the metadata file?
What is the used size of the drive being managed?
My Non-Stop backup keeps stopping! I see that others have experienced this problem last year but I haven't found an official fix for it. I am using Windows 7 with True Image Home 2010 Plus Pack build 6,053.
I have wiped my external disk and started again, but I still get the problem. There have been intermittent backups since I reformatted the disk but now the NSB turns off a few minutes after I turn it on.
I have run the file mentioned by one of the Acronis support staff but cannot send it on as there doesn't seems to be a way of emailing it to Acronis support without paying for the privilege. Can anyone help with a fix?
So when the problems first started, I made a request for support to Acronis. After it was clear that a patched version needed to be released by Acronis bofere the problems would be solved, I advised Support that I would wait for this. The result was a series of requests to close the case, which I have declined to do since the problem has not been resolved. Here is the latest from them⋯
Hello Larry,
Thank you for your response.
We are receiving similar spam responses from your side for a very long time and the requested information is never provided by you. I request you to provided the requested information or else we will have to close this ticket.
I look forward to your response.
Regards,
Aasim Ahmed
Support Professional
Acronis Customer Central
www.acronis.com/support
For more answers to your questions, try our knowledge base by using the link: http://kb.acronis.com
Our mission is to create customer success. Our management team welcomes your Comments and suggestions on how we can improve the overall support we provide to you. Please send you comments, suggestions, or concerns to Managers@acronis.com.
Martin,
You might find the improvements in build 7046 might solve your problem. It has solved them for some, but not all NSB strangenesses!
There are currently 136 files in the TE folder. Dates modified are from 12/06/10 to 15/06/10. Total size is 132 Gb.
Steven,
136 files seems an awful lot in the TimeLine folder. What size are the individual files?
How big is the metadata file?
What is the used size of the drive being managed?
Hi Colin,
Each file is/was exactly 1 Gb - I've had to recreate the archive from scratch though as NSB keeps turning itself off at midnight (on holiday this week, otherwise the PC wouldn't be switched on at that time!) and then producing a BSOD when I try to turn it back on again :-(
The metadata file is currently 7.85 Mb.
The used size on the 2 drives is 3.59 Gb + 60 Gb = 63.59 Gb.
Thanks
Steven
Oleg, would you mind reading my latest post and answering my question there? I guess I'm not the only one interested. Thanks.
Quick update: As NSB doesn't work and we are waiting for a fix I more or less stopped using ATIH a long time ago. But a few hours ago (I don't know why) I thought why not give it another try? Needless to say NSB stopped working only a few hours after starting it. I tried to restart it and - tataa! - I'm now also a member of the blue screen of death club. So far NSB only refused to work without causing a blue screen. Apparently this has changed now. Oh well, this piece of sh**, sorry, this piece of (covert beta) software never ceases to amaze me...
Acronis tech support has been bugging me about closing the ticket regards NSB not working, so I too gave it another try.
After it runs for a while, I open ATIH and find that NSB is turned off. When I turn it on, my WinXP Pro crashes immediately, not even giving a blue screen. It is, alas, repeatable.
In 50 years of computing experience, this is one of the worst experiences I have had.
Acronis forum response hinky
Apparently Technical Support has stopped supporting.
I have sent several emails which were returned marked "unmonitored mailbox"
But Tech Support keeps sending me emails. This was the latest.
Hello all,
Please accept our profound apologies for the difficulties you've experienced.
Larry, I've contacted the responsible manager and your case will be handled as soon as possible.
Thank you.
Hello all,
Please accept our profound apologies for the difficulties you've experienced.
Thank you.
Ilya, thank you. I don't know what your other customers may think but to be honest... beside your apologies I would much more appreciate a bug fix (after so many months) or *at least* some perspective as to when we can expect that fix to arrive. I really do not think that how Acronis is handling this matter now can be called customer-friendly...
Well, its been a couple of months now and we're back to the same issue. Also, I tried another troubleshooting step, I reinstalled Acronis True Image Home 2010. Not only did that not fix non-stop backup, but now, I can't even turn it on! I receive an error with the following Acronis KB event code:
0x00D60021+0x0000FFF. However, when going to kb.acronis.com/errorcode and entering that event code, I receive, "there is no information regarding that event.
Well, its been a couple of months now and we're back to the same issue. Also, I tried another troubleshooting step, I reinstalled Acronis True Image Home 2010. Not only did that not fix non-stop backup, but now, I can't even turn it on! I receive an error with the following Acronis KB event code:
0x00D60021+0x0000FFF. However, when going to kb.acronis.com/errorcode and entering that event code, I receive, "there is no information regarding that event.
It may be about time for a lawyer to get rich. I don't see how it can be ok for a company to continue to activel market a feature that doesn't work for so many consumers. Acronis has been aware of the issues with NSB for quite some time. Continuing to trick consumers into purchasing a product based on a feature that is nonfunctional is unethical at the least. If backup software is even undeniable then it's fitness for use as backup software is definitely questionable. I don't want an apology or to hear about how it is being worked on. I want a fix or a law suit. Period.
Vincent,
Try entering the codes separately also check in Windows Events Manager and see if that gives more details.
It is more than possible your error code is now due to remnants of the old install of 2010 lurking in registry.
What build of TI do you have?
Marshall,
Of course you have no way of knowing how many people NSB works for versus those where it doesn't.
Well done Acronis!
You now offer me to be part of the TrueImage Home 2011 beta program. And if I am lucky and be very helpful, I can even get a free copy of the new version. You even advertise the improved NSB version.
So your programmers had time to work on a new version while so many of your customers that have already paid still don't have a stable product.
Never ever has a software company told me so bluntly that they don't want me as a customer anymore.
Time to go to Amazon.com and warn potential customers.
Michael
Weren't we promised some time ago that this problem would be fixed for the CURRENT version of the program, i.e. 2010? If it's not going to be fixed until the 2011 version then I think we're all entitled to a free upgrade, don't you think?!!?
As yet no one knows if the bug still exists in 2011 beta, so although it's capabilities have been extended, some of the original code/algorithm may still be ready to bug you.
Only beta testing 2011 will tell.....
duplicate post
Weren't we promised some time ago that this problem would be fixed for the CURRENT version of the program, i.e. 2010? If it's not going to be fixed until the 2011 version then I think we're all entitled to a free upgrade, don't you think?!!?
I absolutely agree. You can find that promise here.
It standard practice for software companies and tech companies in general. MS set the standard company model for it. "Buy the next version to get the fixes for the current one" It will have plenty of new bugs to get you to buy yet again the following version. It's the way EVERY version of windows has been and will continue to be. And because everyone does it, you have no choice.
Is there any way to give the product back and get the money back?
I have 2 years of warranty and NSB did not work since the beginning. So I bought a product which simply does not work as it is described - a primary feature does not work.
Or where can we get a 2011 Beta version?
Acronis, if the full functionality of NSB will only be in the 2011 version, I insist on a FREE Update for True Image 2011.
It is not only the non-working function NSB so that we can't use it, this non working feature produces corrupt backups or simply stops and no one get's it to know.
If I sometime will need a backup and it is corrupt because of your non working NSB feature which corrupted it, it would be VERY critical.
Hello Oleg, hello Ilya,
NSB stopped at 2010-03-25 under Win 7 Ultimate 64-bit. Beginning from this date I could not restart NSB at all although I tried all the things we can read on the pages before and I installed the last German build 7.046. Please, make a clear statement what will happen with your software and how you want to help us. The NSB feature was the main reason for me to change to Acronis ATI Home 2010. I started my career in software development in 1980 but in 30 years of experience I have never seen a company which is unable to find a fault in her own software and which is unable to make a patch for it. I am very angry and disappointed from Acronis especially because we get no information from you. I think a lot of people are thinking like me. Greetings from Germany.
PC-Oldie,
Yes, NSB was also the main reason I changed to TIM 2010 - and now it is STILL not working and NO ONE FROM ACRONIS GIVES US ANY INFORMATION!
Acronis, my post is now 10 days old and no answer.
Also, Oleg promised us in March that you are working on this issue - and there is still no fix for this problem?
I think you did not realize how critical this problem is.
Could I now please get any official information about when this fix will be available?
Guys
is there any news on when we can expect a fix?
I installed ATI Home in January and have had these problems from the start
I think it has now been far too long waiting for a fix 90 days is the industry standard this has been at least double that
Do you need any of us to do some debugging for you so we can get this moving?
I think that Acronis may have identified the problem and are working on a fix. Here's a rub: I haven't seen many, if any problems with NSB in the last couple of months. Had NSB turn itself off all the time before. Probably part of why it's taken them so long to resolve it? I'm not saying there still isn't a problem, I honestly believe there is. Software just doesn't fix itself (yet). Running Windows XP home edition SP3.
Hey Vincent, let us know how it is after you have run it for a few days.
Here's what's happening now...
Its been a couple of months now and we're back to the same issue. Also, I tried another troubleshooting step, I reinstalled Acronis True Image Home 2010. Not only did that not fix non-stop backup, but now, I can't even turn it on! I receive an error with the following Acronis KB event code:
0x00D60021+0x0000FFF. However, when going to kb.acronis.com/errorcode and entering that event code, I receive, "there is no information regarding that event. I'm running Win7 64bit on a Quad Core AMD, 4GBs of DDR3.
I spoke with Tech Support today, July 16, 2010 (paid $9.95 U.S. for a "per incident" support contract) they believe it will be fixed in the next upgrade due out this Fall 2010. I voiced my displeasure at that approach because now, we'll have to pay for version 2011 (or whatever they call it) just to get Non-Stop Backup to work. That is poor business practice. Anyway, the support tech remoted into my system, ran a few diags which created log files. He then escalated my case up a level and sent those log files.
We'll see how this turns out. However, I will be searching for another product to use as a backup solution.
Sounds like they are prepared to leave current customers high and dry. I guess they don't quite appreciate the cost of goodwill. Wonder how many of us would be prepared to pay for another "upgraded" product after the experience we had with the current one.
I gave up on NSB ages ago, after trying to help the tech support to work out what was going wrong and getting no where, I decided enough was enough. As basic backup amd imaging goes, TI 2010 seems to work fine. But the NSB is a disaster. Asking me to pay an upgrade to get it working would be a real kick in the teeth after the amount of time I spent trying to give them information about the problem.
I have tried 3 different products on the market that purport to give "timeline" type backup and recovery and only one of them works. The product in question works flawlessly and completely transparently. So it can be done.
There is a marked difference in the approaches taken and Acronis seems to be the only one to attempt CDP across an entire drive, the others just focus on specific file types or folders. I think this is relevant because I have noticed a marked improvement, albeit not a complete resolution, if I add a whole bunch of exclusions to the NSB configuration so that NSB only backups up changes to the My Documents folder.
Oops I need to backup a bit and explain that I have only tested the "good" product I'm referring to on Widows 7 so usual disclaimers apply.
I have tried 3 different products on the market that purport to give "timeline" type backup and recovery and only one of them works. The product in question works flawlessly and completely transparently. So it can be done.
Woody, which product was the one that worked? Thanks in advance.
Hi All,
I have been posting in the forum for High CPU usage since January, with no help from Acronis.
I have reinstalled my OS several times, tried different OS, tried every software angle I could think of, NSB will not work.
I have been a Computer Engineer for 27 years and have never seen a company ignore their customers like Acronis.
It's a shame because I have used Acronis for several years now.
I want it fixed and I want a free upgrade to the 2011 version when available, seeing as how I paid for the 2010 and haven't been able to use it.
I installed 2010 in late December and it is now late July, 8 months should have been plenty of time to fix it, I think they are more interested in getting the 2011 version ready, even though it may not work either. They should ditch the 2011 version, fix the 2010 and give everyone free updates to it and then come out with a 2012 version that is stable, but make 2010 stable first.
Acronis!!! Are you listening???
We are getting mad, loyal customers getting mad, word of mouth customers getting mad.
Your product is getting a bad rating and your non response to the problems are making it worse.
Pull everyone off what ever they are doing and put them on fixing NSB.
We paid for a product that we cannot use.
I can fully sign what Michael wrote.
Acronis?? Do you remember? You sold us a product which simply does not work!
So we need to get to a solution in this. Can we all give it back to you and get our money back?
Or do you fix it in a fix time range so that we can use the product we paid for?
Only building on TIM 2011 doesn't help Bugs must also be fixed.
Amazon in my country now lists 19 five star versus 23 one star ratings and the tendency is towards the one stars.
I can only encourage people to state their opinion on this product where people are really searching for advise.
Can anyone confirm or deny that the problem is fixed in 2011 beta?
Michael
I would like to update the thread.
Our QA Team was able to reproduce the issue in our test lab. Our developers have all necessary information now to identify the reason of the malfunction and to improve the code. We will let you know the results as soon as possible.
It's been 3 months since you made that post now. When can we expect an update?!
I would like to update the thread.
Our QA Team was able to reproduce the issue in our test lab. Our developers have all necessary information now to identify the reason of the malfunction and to improve the code. We will let you know the results as soon as possible.
It's been 3 months since you made that post now. When can we expect an update?!
You still expect anything? Acronis is very dead for me.
They give a shit about their existing customers, they just want to sell version 2011, which will of course have a lot of new outstanding features.
Post your opinion on Amazon...
M.
Marc,
Repeating the same post over 7 times is only going to get you thought of as a either a troll or a spammer, not get the result you are hoping for.
I believe solving the problem is more difficult then first thought. It might be that whatever is the problem in 2010 might also carry forward to 2011, so the developers are trying hard to ensure that not only the 2010 problem is solved, but that it also doesn't re-appear in 2011 for the same reasons.
Marc,
Repeating the same post over 7 times is only going to get you thought of as a either a troll or a spammer, not get the result you are hoping for.
I believe solving the problem is more difficult then first thought. It might be that whatever is the problem in 2010 might also carry forward to 2011, so the developers are trying hard to ensure that not only the 2010 problem is solved, but that it also doesn't re-appear in 2011 for the same reasons.
I'm sure Marc didn't repeat himself intentionally! I've had the same problem myself whereby this forum is so slow to respond when you click Save that you think the website has gone down and try clicking Save again! Eventually though it does seem to work, I think you just have to be patient :-)
FWIW, I'm still liaising with Acronis Support about this issue (since December last year, but with a break!). Oleg doesn't work in 'service delivery' any more apparently - yeah I know, what service?!!? - so a guy called Anton is trying to assist me...
Steven
Yikes... I didn't realize how many times this post went through. The board kept timing out on me so I refreshed until I got tired of it. Unbeknowst to me, the post was going through, but the site was just not responding.
Hello all!
Thank you for your comments and for being sincere in your feedback. We believe that every Сustomer's comment is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture..
Colin, thank you very much for your assistance.
I must say that I completely share your frustration regarding the situation. I have some good news regarding the fix of the issue:
our Development team finally managed to reproduce the problem and the fix will be available in the Acronis True Image Home 2011, which is coming soon. It's also considered that the next update of Acronis True Image Home 2010 will be redesigned to contain the fix for the issue, but unfortunately we cannot commit that it will be done: currently our Managers are discussing all possible solutions with the Developers.
From our end I would like to assure you that we're defenitely not leaving Acronis True Image Home 2010 users without a fix.
We will keep you posted regarding the issue and continue updating the thread with the latest news.
Feel free to share your opinion with us, and be sure that it has the most accurate attention from our Managers side.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you.
It's also considered that the next update of Acronis True Image Home 2010 will be redesigned to contain the fix for the issue, but unfortunately we cannot commit that it will be done
...
From our end I would like to assure you that we're defenitely not leaving Acronis True Image Home 2010 users without a fix.
I don't understand. Those two statements are contradicting each other. You can't commit to a fix, but assure us that we will not be left without a fix? So which is it?
I see 3 possibilities with Yana's post:
1. that it was poorly composed; or
2. the he spoke with forked tongue; or
3. that he was softening up users of ATIH 2010 for the eventual bad new ie, current users would not get the fix.
"bad news" even.
...or that all TIH 2010 users with these problems get a free version of 2011 with the fix!
That's what I am thinking when reading this post!
I am thinking it would be something more like we will offer you a discount to upgrade to TIH 2011. Right now I would be leery of upgrading. At least I know what I have now and I have learned to live without NSB. Support has been non-existent for TIH 2010. Why should I expect anything more with TIH 2011.
Management is working with Programmers to decide if they will give us what we paid for. You have got to be kidding me. Even if they would give me a free upgrade to TIH 2011, I am still extremely ticked. I am disappointed in their product, service and willingness to commit to anything.
I see from my mail this morning that True Image Home 2011 is out, and that I can upgrade for a mere $29.99. One of the touted features is "Optimized Nonstop Backup".
Anyone tried it yet?