backup is corrupted

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First off I need to let you know that I've used the backup/recover software for a couple of years now and on many many harddrives. In this case I backed up specific folders in a users profile such as Desktop, Favorites, and My Documents and got a window stating that it was successful. I then recovered the harddrive from a disk image that I made previously on another PC of the same model type and it went successfully. Now when I try to recover the folders to the new harddrive I get the message:

An error occurred when opening the backup archive:
Cannot continue the operation due to either the backup is corrupted or it is used by another process, for example the backup has been mounted as a disk.

I initially tried to restore the folders right after restoring the drive with another image so maybe that's where I messed up. But I get this message from multiple PC's with either an older version of TrueImage (2009) or the new version (2010). I've tried copying the tib to the local harddrive and restoring it and tried the recover and it states that "The selected file is not an Acronis True Image Home archive."

Any help is appreciated.

Thu, 03/11/2010 - 16:39
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Hello Steve,

We're really sorry for the inconvenience you've experienced.

Let me help you with the issue.

  1. First of all, could you please validate the image to make sure it is not corrupted?
  2. Please try to restore the image using Acronis bootable media.
  3. If the image is on an external resource/media, please copy the backup archive to the internal hard disk drive and try to validate and restore it.
  4. Please make sure that the image is not a part of the multi-volume archive or a part of the incremental archive. In that case you need to keep all volumes/parts in the same folder.

Please feel free to reply to this thread if the issue is not fixed.

Thank you.

Fri, 03/12/2010 - 12:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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HI Ilya,
I've tried the validation from a 2009 and 2010 version and it states that it is corrupted either from the server or a local hdd. (It was created using the 2010 version from bootable media.)
I've tried restoring the backup from bootable media and it acted like it did it but when I checked the destination folder it was empty. However I did not try this with the backup file on the local harddrive but from one of our servers. I will attempt this and let you know.

There is only the one file that contains 3 folders of a users profile (desktop, favorites, and My documents). The backup indicates it's size to be 3.5gb. This may or may not be an accurate figure for the backup file. It actually is possible that this user's data is this large.

Thank you for your suggestions and I will try them again and let you know.

Thu, 03/18/2010 - 14:24
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Hi Ilya,
Great news, I was able to validate and restore the backup using the bootable media.

Thank you very much for your help.

Thu, 03/18/2010 - 15:19
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I have encountered the same problem twice in the past two days with different archives on different disks. In one case, the file was an incremental backup, and in the other the file was part of a multi-file disk image created on a disk formatted as FAT32.

Is there any known reason for this behavior?

I have not tried to restore from either of these files - I just wanted to see what was in them.

Sat, 08/21/2010 - 17:28
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edit: this is in reply to Jim's post, not Steve's.

Corrupt archives can occur due to disk errors, RAM problems when verifying the archive, or probably just due to weird behavior of the s/w with no other obvious explanation. Check your RAM and disks, although two failing disks at the same time seems a bit unusual and unlikely.

With HD costs in the noise these days, and capacities becoming huge, incremental backups are of less value than they used to be because you can fit a lot of full backups on a single drive. NTFS partitions should be used as much as possible to avoid the multi-file requirement, which adds another potential problem source.

Single-file, full backups are always going to be the least prone to failures. For most home users this is the most practical approach. Move all user data including e-mail to a different partition, then your system partition won't change very often, and full backups can be done once or twice a month at most. For commercial applications the requirements are different, so depending on your usage this advice may not apply.

Sun, 08/22/2010 - 17:08