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error message: Cannot make database

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After trying to start Acronis 2016 I get the message: Cannot make database

But I'm sure that the back-upexternal hard disk is connected and functional.

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Pieter, welcome to these user forums.

More information will be needed to understand what problem you are reporting here?

What build version of ATIH 2016 are you using?  The latest is build 6581 and can be seen on the Account page in the GUI.

Has this worked before or is this a new install of the product / first time use?

Are you running ATIH 2016 using an Administrator account - this is needed for the level of access Acronis needs?

Please download the MVP Log Viewer from the link below in my signature and check what messages are shown in the log file for your backup task.

Sorry, now it is clear to me that I have ATIH 2017.

My buildversion is 20.0.0.8029.

This has worked many times before.

I use my Administrator Account when it is asked for.

The MVP Log Viewer is difficult to decipher, but the last message was: Successful.

Is this comment sufficient for you?

Please help me further with my serious problem of not being able to open Acronis True Image!

Kind regards from Pieter Padmos (The Netherlands-excuse my language errors!)

Pieter, thank you for the further information.

Can you clarify exactly what problem you are seeing here?  
Your initial post reported a problem with the Database, but your last post reports not being able to open the Acronis application?

When you say "I use my Administrator Account when it is asked for." was your ATIH 2017 application installed using an Administrator account, are you running this as an Administrator?  
Do you see an Administrator shield shown on the ATIH 2017 desktop icon - see attached image?

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Thank you for your comment!

When I try to open Acronis it signals: cannot make database.

The properties of my Acronis desktop icon says: Acces for everybody.

I'll try to attach the file with the image of my desktop icon:

It has a little blue-yellow figure over it.

Best regards from Piete Padmos

 

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407166-137437.odt 718.39 KB

Pieter, I would recommend doing a clean install of the ATIH 2017 application to ensure that you have no problems left over from upgrading from your earlier version.

To do this:  first uninstall the current Acronis software using the normal Control panel options.

Next, download the Acronis Cleanup Tool (link in my signature), run this as Administrator then restart the computer to complete the action.

Finally reinstall the latest ATIH 2017 build 8029 installer - download from your Acronis account if needed.

Note: using the Cleanup Tool will remove all your backup tasks and task history.  You can save your task configuration by saving a copy of the C:\ProgramData\Acronis\TrueImageHome\Scripts folder contents.  This folder contains .TIS files which are in XML data format and can be opened in Notepad.  The task name is shown near the top of the XML file inside <display> my task name </display> brackets.  You can restore these files after doing the clean install, then you will need to set any schedules needed.  The task history will be build as the tasks are executed.

Thank you very much, Steve, for your helpful comment!

I followed your directions with exception of the register changes that were recommended in the Clean Up Tool. Seemed for me too dangerous.

But I could not find on the Acronis.com site directions how to re-install my ATI 2017 again without extra costs.

So I downloaded the Try-out version of it, in the hope that it becomes mine again when I paste my serialnumber of the uninstalled ATI 2017?

If not, will you give me instructions how to re-install my ATI 2017?

Best regard from Pieter Padmos.

Pieter, if you have registered your ATIH 2017 Serial number to your Acronis user account, then all you should need to do is to install the software and then sign-in with your Acronis account credentials.

If you have any problems with your serial number or activation etc, then you will need to open a Support Case directly with Acronis as we have no access to the systems they use for this purpose.

Hi Steve,

I think that I have registered my serial number with Acronis.

Because the product I just downloaded says under Account that the product is activated.

However the present serial number is very different from the old one I had.

And I cannot change this into the old one.

Should I do still something? If yes: What?

Best regards from Pieter.

Pieter, if your product shows as being activated on the Acronis Account page of the application then you shouldn't need to do anything else.

If you have an old serial number, you could always try registering that to your Acronis Account and see if it allows you to do so, if it does, then it should also show you what product that serial number is valid for?

Thank you, Steve, for your fast and accurate reply!

I'll try to install my old serial number.

If not I'll use my new number.

Best regards from Pieter.

Hello Pieter,

It looks like the reinstallation has resolved the issue with database-related error - good to know.

If you see the message that the product is activated, then, as Steve said, you are good to go - no further configuration is required.

If you see a message about "Trial", then you need to input your new key first (for 2017 version), and then, if asked, enter your old serial number (for 2016 version).

We would be happy to help you via live chat service or email - just submit a support ticket here: http://www.acronis.com/support/contact-us.html.

Regards,

Slava