Can't get True Image 2015 to install

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I'm hoping that someone is able to help me get past this issue and get this software installed.

Long story short. I installed a video update to my Windows 10 PC and it Blue Screened and keeps going in an infinite loop. At the login screen it blue screens and I can't even login to roll back my update. Tried every utility that windows offers to no avail. I religiously backup every day and am confident that I have all my data on my backup drive. So I took my Acronis 2015 backup CD and booted up with that and initiated a restore from my backup drive. The first issue I ran into was that it took almost 12 hours to restore, that seemed strange to me as the backup completes in 35 minutes or so. When the restore completed I rebooted my computer and the blue screen had not vanished. I ran the windows utilities again and to no avail. So I decided to reinstall windows and after 2 days of being down I am back up with basic windows 10. This is where i'm running into my next issue. I try installing True Image 2015 and halfway into the installation I'm running into this error message...

Installation failed....An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'. Please refer to Help and Support for more information.

I followed the link to the Acronis Knowledge base and it directs me to use the cleanup tool to uninstall all of the trails of Acronis stuff. I also follow the registry cleanup instructions. After I ran the utility and rebooted I re-ran the installation and the same thing is happening with the installation failed error.

I thought that because I used to run True Image 2012 then upgraded to 2015 that I would have to follow that installation path on rebuilding my PC, so I downloaded the 2012 file and when running it I get the message that this version is not compatible with Windows 10.

I downloaded the error log and meandered over to the support page with intentions that I could open up a case with Acronis support and when I follow the drop down options it tells me that I am not able to open up a case with them as my support option has expired.

With all that said I just hope that this is easy enough to resolve and I can get my restore going so i can get back up and running.

Lastly, I'm was running Windows 10 64 bit with all updates installed and True Image 2015 (not sure which build)

Thanks in advance for your help and hope to hear back from someone soon.

Richard

Fri, 03/17/2017 - 15:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Richard, welcome to these user forums.

Some initial comments.  

You do not need to install ATIH 2012 first in order to be able to ATIH 2015 even if the latter was an Upgrade license for the software, you would just need to supply the serial number (license keys) for the two versions, starting with the 2015 first, then the 2012 when prompted to do so.

Next, when you made your daily backups on the original Windows 10 system (before the BSOD) was this a full backup of everything, i.e. either Entire PC or all Disks & Partitions (including hidden / system partitions)?  If yes, then you should be able to restore that backup back to your system again, assuming that you select a version of the backup created before the video update that triggered the BSOD.

Given that you have since done a clean install of Windows 10 on this system, I would recommend making a backup of this clean install to save this in case it proves impossible to recover the prior backup version.  
Note: the Acronis Rescue Media (on CD/DVD or USB stick) can be used to create backups as well as to restore them.

Do you know what type of BIOS your computer has?  Is this a legacy BIOS or do you have an EFI BIOS with the option to use Secure Boot?  If the latter then you will also have an EFI Partition that must be included in your backup as this stores the correct Boot configuration data.  The reason for this question is that the Acronis Rescue Media needs to be booted in the same way that your Windows OS is booted, which reflects the type of BIOS used.
See webpage: Check if your PC uses UEFI or BIOS for help in checking this point.

Please see post: 128057: [Tutorial] How to recover an entire disk backup for guidance on how to recover you disk from your full backup.  This was written for ATIH 2017 using the Rescue Media, but applies equally to 2015.

Fri, 03/17/2017 - 18:42
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Steve,

Thanks for taking the time to respond to my question.

My backup method is to do incremental backups each day of the week then on the 7th day it does a full backup, but I don't believe it is designated to do all disks and partitions, just a complete backup of the "C:" drive. And I do know which backups were completed before the BSOD :-)

I checked the bios type and indeed it is EFI, not sure about the option to use secure boot.

Things get fuzzy for me here. I understand what you are saying about the Rescue Media needs to be booted in the same way that my windows boots and that there is a EFI partition with files in it. My fuzziness is how do I create the media to include this and where is this partition?

Since writing the initial post there is a slight change of events now.....

I realized that my other computer (laptop) has Acronis 2016 on it with other licenses available to use. So I have installed that version on my problem desktop that we are discussing in this thread and the good news is that it installed without any issues.

So at this point I have done a couple of things:

1. Created a 2016 boot disk using the rescue media builder successfully (have not tried using it though)

2 Used the Acronis Media Builder to create an additional boot disk. (have not tried using it yet)

3. Initiated a restore of my backup using the live version currently running on my desktop.

3a I realized that restoring this backup while the Windows OS is currently running probably wouldn't work properly because of all the system files that are open. This was confirmed just a couple of minutes ago when I received some messages from my backup that certain files couldn't copy (seemed like system files with .dll extensions)

3b Do I have to use one of my new boot discs to restore all of my files correctly rather than doing if from the live version running on my hard drive?

Lastly, I can't see the status of the restore at all. I've clicked on all options and don't see the status so I have no idea how it's doing or any stats on the progress.

Thanks,

Richard

Fri, 03/17/2017 - 19:57
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Richard, thanks for the update and further information.

Any OS restore should always be done using the Acronis Rescue Media and must be done using a Disk & Partitions backup.

From your step 3a it sounds as if you are trying to do a Files & Folders Restore of OS files - this is definitely not recommended as large numbers of these files are in constant use and locked by the OS. 

I would recommend booting from the Rescue Media and just making yourself familiar with how this works on your system, check that you can see and select your backup files and can see your disk drive(s).  If you are using the standard, Linux based, rescue media, then be aware that drive letters may be different to how you see them within Windows, so make sure you know which drive is which if you have more than one.  I tend to make sure that each of my partitions have obvious names to make them easy to recognise.

When doing the restore from the Rescue Media, again only do a Disk & Partitions restore of the Windows OS backup - do not use a Files & Folders restore option.

Your new ATIH 2016 Rescue Media should work fine with your ATIH 2015 backup file.

Fri, 03/17/2017 - 20:12
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Steve, your input is invaluable and much appreciated.

I'll get my boot disk going here shortly after I finish responding to you.

What about speed? As I mentioned in my original post it took so many hours to complete the restore. I'm sure that I probably did something wrong or perhaps it didn't boot with the EFI drivers.

Again, how do I know that these drivers are included in the boot disk?

Thanks.

Fri, 03/17/2017 - 20:25
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 29781
mvp

Richard, restore speeds can vary greatly depending on a number of different factors such as the speed of the USB port, cable, drive, type of restore being performed etc.  Do take a read of  post: 128057: [Tutorial] How to recover an entire disk backup for guidance on how to recover you disk from your full backup. 

Testing the 2016 Rescue Media should show that the necessary device drivers are included.  There are no specific EFI drivers as such, this is simply the mode in which the media can boot.  The Rescue Media is capable of booting on both EFI and Legacy systems - the issue here is that some systems allow both types of boot where if a Restore is done using the wrong boot mode, the end result can be an unbootable system.  See post https://forum.acronis.com/forum/119666#comment-365312 for an example of the warning that this can bring.

Fri, 03/17/2017 - 20:40
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