slow backup speed

James, sorry to hear of the problems you are reporting but not sure that I or any of the other users here will be able to help you without knowing a whole lot more about your backup scenario.

A few questions for you to start out with:

When you upgraded from ATIH 2015 to 2017, had you previously upgraded from one or more earlier versions of ATIH prior to getting to 2015?  You say that you having been using Acronis since 2008 but suspect that this was on other computers than the i7 quad CPU machine you have today.

Are the backup tasks you are running with ATIH 2017 tasks that were originally created on an earlier version of ATIH, i.e. 2015 or earlier?

If the answers to the above questions is Yes for both, then this may be part of the problem you are seeing as this will be carrying forward settings etc from those older versions which would probably not be used if you had installed ATIH 2017 afresh and created a new backup task.

This may then be a case of making a clean start with the application (this is recommended in the ATIH 2017 FAQ document linked in the left column under Useful Links for users coming from older versions of the product).

There are new settings available in the Advanced page of task configuration that deal directly with performance that can be tweaked to help improve this area of the product, this includes changes for the snapshot method which can be set to how ATIH 2014 and earlier did this.  See KB 59440: Acronis True Image 2017: 'Snapshot for backup' option overview for more information.

I understand your comments comparing ATIH with Macrium Reflect and the MVP's have made these ourselves to Acronis when we have had opportunity to do so, especially with regards to the ease of use of WinPE media in MR compared to ATIH.  This is one of the reasons why the MVP's have produced the MVP Tool - Custom ATI WinPE Builder script tool linked in my signature to try to provide a more flexible and useful PE tool including the ability to create either 32-bit or 64-bit media and inject additional device drivers as needed.

A. Puppet of extra notes... are you using the rapid delta backup feature in the other product and how do the sizes of the incrementals compare. Both could account for speed variation.

in my environment. Apples to apples incrementals favor Acoronis speeds by a few seconds in all my tests. Nothing mind blowing in time difference, as speeds without rapid delta are almost identical, with Acronis usually being a few seconds faster.

definitely try out the latest MVP WinPE builder. I have been advocating for WinPE being the default and hope it does become mainstream for Acronis in the near future if Linux isn't going to place nice with NVME drives in RAID mode and can't offer driver injection.

Hey Steve, sorry it took so long to respond.  To answer your questions:  Originally I purchased Acronis 8 (back in 2004).  I think I had xp then.  Then in 2006 I purchased Acronis 2009.  In 2013 I purchased Acronis 2012.  Both  2008 and 2012 were psysical disks.  In 2015 I upgraded to Acronis 2015.  It also was very slow.  Then at last I upgraded to 2017.  I was hoping the speed would pick up.  It's windows 10 pro 64 bit, I7 860 processor with 16 gb of ram.  Seems like it started to slow down with 2015.  I don't schedule backups and only do 2 full backups and one incremental.  I back up to an external 1tb hdd.  BTW, the last full backup was 82 gb and the incremental finished at 114 gb (backed up because of a windows update).  That's according to what the program interface said.  All program settings are stock.  I only tick do not schedule, the backup type and validate when backup is created.  What do you think?

Validate will essentially double the time.  It has to take the time to backup and then the same time to validate the backup to the original data - I personally don't validate because of this.  Instead, I occassionally, double click a .tib file to make sure I can navigate the content inside of it it and use that as my own validation.

The default setting for Acronis backups in Windows have a "low" operational priority which will slow them down as well.  If yoiu are taking backups when resources for the PC are minimal - bump that up.  I leave all of mine at "normal" and dont' see any issues.  If running backups after hours or when the system really isn't used, feel free to push that up to high - which I believe is the default for the other product anyway.

An incremental that is larger than the full - that suggests that you may have done more than an update, but a Windows 10 upgrade (like fastring beta tester?).  With each upgrade, your entire parition scheme changes and you end up with 2 copies of your OS - the new upgrade and the old one inside windows.old.  It's also possible that an incremental can be large if you frequently defrag, or if you've changed the partiions at all (expand, shrink or create new ones) since those change the entire disk signature.  If you recover a disk or parition, your next incremental will also be the size of a full backup.

As for other speed items - if you are using the same external device on the same ports for both backup applications, shouldn't matter.  However, not all externals are created equal, nor are usb ports, nor are cables.  There can be a lot of performance variance just by using a different cable or different USB port on the same system (some people accidentally use older usb 2.0 cables on 3.0 devices, or plug 3.0 devices into 2.0 ports or plug 2.0 devices into 3.0 ports).  But if it's the same device and same port and same cable, then the large size of your incremental and the added validation are going to add time to the backup.  a 100GB incremental is still 100GB of data that is being backed up - the question is what triggered it to be 100GB since the last full was run?

Thanks for getting back to me.  I'll bump it up to high and see if that helps.  I've already deleted my windows.old to gain back some disk space.  I never defrag the external hdd but have windows to defrag the os system hdd on it's schedule .   Also I installed window 10 the 1st week it came availiable.  I installed from the .iso file, not through windows update.  The update was a cumulative update, but there was another one a day or 2 before that update which made me backup.  Acronis differs alot from whats's listed for the backup size in file explorer.  I don't have that computer on now, but can later supply you with that info if you want it.  No changes to partition, just one terabyte hdd. The external hdd is plugged into a usb 2.0 port on the motherboard.  Like I said the programs indicated size differs than what you see on the acronis file itself.  When I went from xp to windows 7, I formatted the hdd and did a clean install.  When 10 came out I did the upgrade, then got rid of all the old files as I was never going back to 7.  It may just be the priority set to low or normal (never looked at it), but 2017 is just as slow as 2015 was.  For me Acronis seemed to slow down since version 2012.  It works, but slow.  I don't know about now, but the old version always wanted you to validate before you restored and that's why I just go ahead and do then.  Thanks for reading all this.

For the indicated size, I'm wondering if you're seeing the "full" backup size of what is already in the backup on disk.  Compare the entire backup size in Windows Explorer to what you're seeing in Acronis - that's what I see, not the size of the current backup, but the entire content of the backup that actually lives there.

The backups taken in Windows also have default exclusions for things like recycle bin, pagefile.sys, hiberfile.sys, tmp files, and system volume information (system volume information being the largest potential candidate as that's where it houses snapshots during the VSS backup process and system recovery/system protection points).  I leave that excluded and also add an extra C:\System Volume Information into the exclusions to make doubley sure it stays out of my backups.  I've seen a few people post that their backups still have data from this folder and perhaps that's where you're also seeing the larger size come from if you removed that exclusion or it's not taking effect like it's supposed to.

Hey I just turned the computer on and checked my email.  It's 6:00 oclock am.  I'm going to try a full backup with the priority turned to high as I usually don't use the computer while a backup is running anyway.  I'll also exclude the system volume folder and see if that helps also.  Under properties of each backup windows explorer says 81 gb for full acronis backup and 33 gb for incremental.  Now macrium reflect under normal compression, high priorty is 40 gb for full and 2.3 gb for incremental.  All these backups were taken on the same day.  Big difference huh?  Size doesn't concern me much, but it would be nice to speed it up even though I can still use the computer when a backup is being performed.  What shows in acronis interface matches what properties show in windows explorer.  It's a combo of both full and incremental.  I'll check to see what the backup is being compressed at also.  Thanks.  I'll let you know the results when it gets done.  Also is there spaces between system volume and information line?

Ok, I made another backup with these parameters.  Added exclusion system volume information.  High priority.  Normal compression.  validate.  It started at 6:39 am and finished at 8:11 am.  Acronis said 82gb and file explorer properties said 81.9.  I set it for disk and partitions and checked c:\.  Acronis said 67.6 gb of data selected.  I'm going to make another backup right now with the same settings only this time I'm going to select high compression and see the results of this.  Also I used treesize to determine what was using up hard drive space.  Windows.old didn't show up.  What do you think.  I like Acronis, but something has changed from the older versions to the newest version. 

The results of the latest backup with the only changes being a change to high compression.  Acronis said 65.5 gb of data selected. Started backup at 8:34 am finished at 10:00 am.  This also included validation.  Used custom scheme, full backup.  Did the same with the above backup.  Always use this scheme.  It still took an hour and a half to complete.  Not wanting to bash acronis, but macrium reflect only takes about 45 min including validating.  Also I've restored using macrium many times with complete success, but am afraid to use acronis .  Only as a last resort if mac failes, which it hasn't so far. As I've said before Acronis failed once probably because of a change of operating systems on my computer.  I'm quiet sure that you can restore successfully with Acronis, but may take forever.  Haven't tried it though.  The difference between the last backup and the latest with high compression is only 4 gb.  But mac reflect full backup is only 45 gb  at normal compression and the incremental backup is only 2 gb. This being at high priority also.  Maybe I need to delete Acronis (clean delete with tool) and reinstall a full version and not the upgrade version of the software?

James - thanks for confirming the behavior in your environment. I can't reproduce the slower times.  I was looking through the forums for post a did awhile back comparing my usage with boht products with screenshots of the times and settings, but I'm having trouble finding it - if I come across it, I'll post back.

Just curious, but are you backig up in Windows with both products, or using the rescue media with both products or using rescue media for one and from Windows with the other?

Bobbo, I'm backing up in windows with both products.  The only time I use the rescue media is if I want to restore the whole system.  So no I'm not using the rescue media.  I use the rescue media from both products for that purpose only.  Just seems weird that back to back backups would have different totals of data selected.  Also that high compression only resulted in a 4 gb difference.  No sure if the settings are taking.  It's hard to reinstall it as it's an upgrade.  Can't really do a clean install which I'd like to try.

James, just to pick up on your point about reinstalling when you have an upgrade license.  This is exactly the same as for a full license, the only difference is that when you enter your upgrade license serial key, this will then put up a second prompt asking for your qualifying license serial key from an earlier product version.

If you want to try a clean install, then the steps in outline would be as follows:

1. Uninstall the current software normally via the Control Panel.
2. Download the Acronis Cleanup Tool (link below in my signature)
3. Run the Cleanup tool as Administrator then restart the computer to complete the actions.  Read the KB document in the link to the tool for any additional steps needed.
4. Install the latest build version installer for ATIH 2017 (download from your Acronis Account as needed).
5. Enter your upgrade serial, then enter your prior version serial.  You may also be also to just sign-in with your Acronis Account credentials and let the license activation be sorted out in that way.  (I haven't tried the latter but know it works for full versions where I haven't needed to enter a serial if I signin with my account credentials).

Note: Running the Cleanup Tool will remove all your backup Tasks and all task history.  If you wish to save a copy of your backup tasks then save a copy of the C:\ProgramData\Acronis\TrueImageHome\Scripts folder where the task configuration is stored in .TIS (XML format) text files.  These could be put back after the reinstall but you will still need to configure any schedules and task history won't show until the tasks have been run again. 

Thanks.  I really don't think this will help.  No matter what I do and no matter the changes of settings, my backups including validation come in around 1 1/2 hrs.  Reinstalling probably wouldn't accomplish anything.  Comparing apples to oranges, Macrium reflect is totally faster and more relable than acronis.  Sorry but I'm probably done with the software.  I think it's bloated with junk.  All that is slowing it down IMHO.  Thanks anyway. 

Hello James,

Validation of a backup archive, that includes many recovery points, that you may have accumulated over weeks or months, would naturally take more time than validation of a full backup plus few incrementals. That does not mean that validation in Acronis is slower than in Macrium.

Backup validation, executed when a third-party sync program performs data synchronization with NAS, external USB HDD or just another internal drive in background, would naturally take longer than when that third-party program has done its job and is idle. Again, the difference in time it took to validate a backup in this example does not prove that in second case the used validation engine was better than in the first case.

Incremental backup, created after a scheduled disk defragmentation ran, will be bigger than an incremental created after a period of time when there were only small changes done to the disk. I hope you agree that this does not indicate that Acronis' incremental backup technology is inferior to Macrium.

Incremental backup, created after you surfed the internet for hours, worked with Microsoft Office documents and watched Ultra-HD movies of dozens of gigabytes in size, would be considerably smaller and faster than an incremental backup, created in just a several minutes after the previous backup, if during these minutes a music/video/photo cataloging/indexing software simply updated the metadata in your library files. Or if during these several minutes you just opened a video editing application and it updated its cache in background - incremental backups after days of using computer could be still much smaller and faster than incremental backups created shortly after the previous backup run.

My point is that it is not correct to compare results of tests, executed in different period of times, during which we do not know what happened in foreground and background with all the services, programs and the entire environment setup.

Regards,

Slava

I know what you mean, but even with high priority and maximum compression the file size is still double that of mac reflect.  The time is still 30 minutes longer.  I'm not bashing ya'll, just trying to see you make a better product.  There's a reason why folks are leaving acronis!

James,

As a fair test, you're saying that if....

1) you make a brand new Acronis backup task (and verify all the default exclusions are set - system volume information, pagefile, temp, etc.) and do new full backup with it in Windows, then turn around and do the same with a new Macrium backup task with the default exclusions, using the same source disk and the same destination disk (with lots of room to spare on the destination disk and nothing else changed), Acronis is twice the size and twice as long? 

Then, if you immediately run the next backup of each product again, the next incremental or differential of Acronis is much larger and also takes twice as long?

I run both products at home - my backups are roughly the same size and Acronis wins out by a few seconds (or more) each time.  The completion time is nearly negligible, even with 30 seconds to 2 minutes difference in Acronis favor (most of the time).  It's never twice as big or as slow though.  It take me about 8 minutes with either product to backup the same internal SSD.  I will run both tonight as a new, full backup and post screenshots of the logs, time, and size.  I will then do the next differential of each after moving some .iso's onto the drive to make about 10Gb of changes and repeat and post those.

I had done this a few months back with several tests (showing Acronis the slight winner in both compression and speed with different tests in Windows and recovery media), but for the life of me cannot find the thread, so will just recomplete these tests and post again. I don't think you're comparing apples to apples in your test - maybe not intentionally, but something is different for sure.  I also use about 5 other products, they are all slower than Acronis and compression is not as good either, but all are relatively close in size after compression.  Speed is usually the biggest difference as the others are slower by more than a few minutes in most cases. 

yes, that is correct.  Maybe something is wrong then.  I'll have to take the time to delete and reinstall acronis.  Sort of weighing it in my mind to decide if it's really worth it though.  Just turned on the computer and checked file sizes for both products.  Full backups with both:  acronis-79gb, mac reflect-40gb.  Double the size, double the time it takes.  The mac reflect one is with no special settings as in straight out of the box.  With acronis high priority, and the highest compression there was only a 4 gb difference and still took a lot of time.  Would you be kind enough to give me a recommended list of settings to try before I delete/reinstall.  Like I said earlier this first started with an earlier version and has remained with each upgrade.  Also I like full backups and only did the incremental thing just to experiment.  

I don't have any special settings.  I use normal compression and normal priority in all my backups.  I ran a simple test - 1 full and 1 diff with both products with basically default settings except I changed low to normal priority in Acronis.  Macrium was set with high priority for me with normal compression.

Acronis 2017 6116NG:  Normal Priority, Normal Compression, Full size = 41.3GB, Full speed = 3Min, 4s, Diff size = 8.53GB, Diff speed = 1.38s

Macrium reflect free 6.3.1745:  High Priority, Normal Compression, Full size - 42.7GB, Full speed = 5Min, 33s, Diff size - 8.47GB, Diff speed = 1.39s

All backups from my Samsung 950Pro NVME to my MyDigital BPX NVME.  

Resulting sizes... nearly identical.  Acronis eaked out Macrium in the Full for size and Macrium eaked out Acronis in the Diff for size

Resulting speeds... the Full - Acronis blew away Macrium at 3Min 4s and Macrium at 5 Min 33s - a difference of nearly 55% speed in Acronis favor.  Diffs were only off by 1 second.  

These results are typically what I see.  Acronis was actually faster than I thought.  I ran it once before but didn't want to use the results because of a config change and didn't want to have skewed pictures, but Acronis actually did the first full in only 2 minutes 54 seconds and Macrium's first full was 6 minutes and 4 seconds.  So Acronis actually was a little slower the second run and Macrium was actually faster the second run, but Macrium never came close in speed here.

I did not validate and maybe this is where Macrium does better?  I really doubt it though.  I never validate - it takes too long and I only validate by attempting to recover files from the backups and performing occassion realworld restores to different TEST drives.  

My goal here is not to bash Macrium, but to prove that both have similar performance and what you're seeing is not normal.  Perhaps on some systems one does work better than the other and if one is working better, why not use it as your primary and the other as a secondary backup?  I've done this test on a handful of different hardware and Acronis has always slightly out-perofrmed Macrium in speed and compression (except when Macrium rapid delta is enabled - then Macrium occassionally wins in speed).  Both are pretty reliable, neither is perfect (Macrium has its share of issues - believe me, I've experienced it first hand too). 

Personally, I would remove Acronis, run the cleanup tool (make sure to right-click and "run as admin" when running cleanup and again when installing) and start clean if you had an old version installed prior to 2017.  This may be the key to success as there probably is somethign lurking from the old install that may be causing issues.  Honestly, I'd do the same with Macrium if/when upgrading major versions as well.  I've been watching the Macrium 7 forum and upgrades have been a mess there too - starting clean is the way to go between major versions in a lot of backup products (it was messy when Macrium went from 5 to 6 too and others have had issues upgrading from older to newer versions of Acronis as well.)

Interesting.  All things being said, my system isn't nearly as up to date as your's is.  But it's no slouch either.  Anyway it's hdd's backed up over usb 2 to an external hdd.  Your backup speeds are phenominal.  I'm going to reinstall it and then check the size and time.  I'll change the priority to high and that's the only change I'll make.  Just have to find the receipt for the last one and the upgrade.  Also I upgraded to v7 of mac with seemingly no problems.  Maybe I got lucky.  That's what I've been doing is using one as a primary and one to fall back on if needed.  I'm thinking the upgrading stuff messed something up also.  A fresh start couldn't hurt, right?  When I get it all sorted out I'll write back and post again.  One more thing.  Is validating really necessary?  It is true that It'll speed things up, but when to do it then?  I'm trying to remember if 2015 was an upgrade also.  If it is will that key work?  Also I have the home edition of acronis if that matters.

Update to previous post.  I downloaded the cleanup tool and a new copy of acronis 2017.  Uninstalled then ran the cleanup tool.  Reinstalled acronis 2017 and made a full backup on one of the two external hdd's.  Set up with no validation, normal compression, and high priority.  The program selected 63.8gb of data.  It took 20 minutes to complete.  I was excited about that!  The file size in file explorer was 38.97gb.  Yahoo!  So decided to make a full backup with macrium reflect.  It wouldn't create a volume snapshot with a 0x8004230f error message.  Seems like the cleanup tool did an overclean.  Couldn't fix it no matter what I tried.  Weird thing was volume shadow copy was running.   Decided to use the rescue disk and install the image I just took with acronis.  I've got a 64 bit system.  The interface was sort of strange to me as it gave me several choices:  one for 32 bit and one for 64 bit acronis.  I chose the 64 bit.  Was I wrong in choosing that one?  Anyway I found the image and had acronis to restart the computer when the task completed.  When it came back up acronis wasn't in the add/remove program section.  Or in revo uninstaller.  I looked in program files and x86 files and it wasn't there either.  So I installed a recent image with macrium reflect, which brought back acronis 2015 (was the 2017 upgrade).  Uninstalled that and didn't use the cleanup tool this time (scared).  Made a backup (full) using mac just to see if the vss was fixed and it was.  Mac took 20 minutes with a file size of 39.4gb.  Did another with acronis 2017.  It took 39 minutes with a file size of 89.6 gb even though 62.4 gb was selected.  Deleted that one and did another one with the exclusion of the volume information.  Same thing.  Clearly somethings wrong somewhere with the upgrade leaving junk around, but the cleanup tool overcleaning.  Really don't know what to do at this point in time.  I noticed though that the hdd activity light stalled to a dim solid light instead of flashing.  What do you make of all this?  

I don't know about overcleaning.  I've had Acronis and Macrium (version 6) running side by side for quite awhile.  The cleanup tool has never knocked out Macrium in the process. I think you said you migrated to Macrium 7 already?  Macrium 7 changed how Macrum is using VSS writers and the Windows scheduler service as well.  I'm sticking with 6 (free version) for awhile until things calm down over, but maybe there is something from upgrading and/or having M7 and ATI17 running together - I don't have that speciifc setup i place. 

Macrium has an option under the main menu >>> other tasks >> fix VSS problems.  You can get to where you were before and try that to see if that gets Macrium back on track or not.

Or...

Keep in mind to always right click and run-as-administrator for all uninstall and reinstalls where you're using the and .exe to start the process.

Remove Acronis from control panel and Macrium from control panel.  Run Acronis cleanup tool and reboot.  

Install macrium "clean" and make sure it works as expected

Install ATI 2017 "clean" and make sure it works as expected.

Run Macrium again and make sure it can still do it's job by running its backup again.  If not, try the VSS repair from it's menu and see if that does the trick.

I may try it again, but I basically spent all day yesterday getting things back to where it used to be.  It's not like all I have to do is work on my computer.  I did notice one other thing though.  System restore was also broken.  I'm going to check that today.  To tell you the truth I really don't know what's going on here.  I'm not an IT tech, but usually have been able to fix stuff with some research and persistence.  This one though has me stumpted.  Then after installing the acronis image I had just made and the results of that?  Who knows.  Just seems like a waste of time doing backups with acronis and keeping my fingers crossed that it'll work when I need it to.  At this point I don't know what or who's at fault with this.  Only thing I do know is it's a major headache.  

I have a Fibre connection which gives me 175mbps upload and download. When I do the Acronis speed test I get 43mbps. I am currently doing a backup of my PC ... Windows 7 64. I tried increasing the speed of Acronis via the control panel to max and the priority to highest. But my backup speed is only average 9.5 Mbps. Does Acronis limit the upload speed. Is the speed the same for the trial cloud as the subscription cloud?

Seems a little strange. The first thing I would do is to check the QOS (quality of service) setting in the router. There may be a setting limiting upload speed for the type of "service" being used; not sure what ports Acronis uses for cloud backups - it may be documented somewhere. As the Acronis speed test give 43Mbps, we can probably rule out congestion along the way between you and the Acronis server. However, I would check to make sure that you verified the connection to the correct server. I have one old backup task that is to a server in France rather than the Australian server.

Ian

I am using the Apple AirPort Extreme Router. I have a reliable Fibre connection through Telus here in Canada. I am using Ooka Speedtest which shows a consistent upload speed of over 160 Mbps. 

Not sure how to test QOS. Verified the connection to the right server? How does one do that? I just click backup to Acronis Cloud.

I did check the firmware version of my Apple router .  It is up to date

Bob, please open your backup task options and look at the Advanced page tab, then check what Data Center you are sending the Cloud backup to?  This should always be the one that is nearest to you geographically.

See KB 4350: Acronis Backup to Cloud access ports and hostnames for details on where the data centers are located - there isn't any shown for Canada, so you should be using the nearest one in the USA.

"Not sure how to test QOS. Verified the connection to the right server? How does one do that? I just click backup to Acronis Cloud."

Most routers have QOS settings (not always given that name), which sets priorities for different types of traffic both within the LAN and external (via WAN). Given the 'quality' of you connection it may be that there is a QOS setting that is limiting the speed that Acronis is working at. Controls are usually over 'types of traffic' and this often is done via the ports that sort of traffic normally uses. As I said above, I do not know what port Acronis uses, but the testing you did suggest that you should be getting higher speed (assuming it was for the correct server).

It is possible that the Acronis Server is throttling the speed of the backup, but I do not recall anyone previously mentioning an issue that would be explained by such throttling. I could be something that relates to the particular server - it may be getting 'overloaded' and more capacity may be needed. In that case it may only be a short term issue.

Ian

Hi - I don't know if this will help but I came across this looking for why my ATIH 2015 was going so slowly.

I've just rebuilt my laptop with Windows 10 and wanted to do a backup of the machine in a 'clean' state. Previously I've always legacy booted from my ATIH CD and done the backup fine. After messing with the machine for the last couple of days and now understanding UEFI boot a bit better, I decided to UEFI boot from the ATIH CD to backup the C drive, just 34Gb. I thought this would take about 10-15 minutes at most.

Once I kicked it off, after a couple of minutes it came back with an estimate of 1 hour 30 mins which seemed very strange. I cancelled this and started again thinking that I'd defined the backup incorrectly. Same thing happened, estimate of about 1.5 hours.

So I left it for 30 minutes, got back and it was still 1 hour 20 mins remaining. Really confused I cancelled it again and decided that I'd try again, but this time re-booting from CD in Legacy mode. Bingo!

The backup just executed in about 8 minutes.

So I don't know if that will solve other peoples slow backup problems, but booting via Legacy makes the backup much quicker.

Hope that helps.

Gerrard, welcome to these User Forums.

I would recommend caution when advising to use Legacy boot mode for Acronis Rescue Media for computers which boot Windows in UEFI mode.  This may work fine for creating backups but may cause problems if you take this same approach when attempting to recover your backup to the same computer if the incorrect boot mode is used.

See KB 60131: Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media and in particular the guidance at step 2. of the procedure outlined.

See also KB 59877: Acronis True Image 2017: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Finally, see webpage: BIOS Mode - See if Windows Boot in UEFI or Legacy Mode

Ok, just installed Acronis 2018 and running first backup of 280 GB to cloud.  It is unbelievably slow!  Says it will take 14 days.  My internet is not superfast but I have no trouble watching youtube videos.  Crashplan took about a day to backup that same amount.  Any ideas?  Very unimpressed so far.

I have always found that my cloud backups are done at close to my max upload speed.

There are various reasons why the backup may be slower than you expected:

• you are backing up to a server that is on another continent - there may be a sever that is closer to where you are located.
• that ATI has encountered a problem with the connection and throttled the speed (there is a utility that can be used to check the speed of your connection - you need to know the server to which backup is being made.
• you may have inadvertently configured the back-up speed. I usually leave it a "optimal" which allows some backup capacity to remain free.

Another (remote) possibility is that there is a problem with the files system on the disk being backed up that is causing the backup to slow down.

My connection is 100/5 and it could take about a week to upload 280 gig.

Ian

Thanks for replying.  I have a 2 Gbps upload speed.  So that takes about 2 weeks.  Tried the utility and it confirmed this speed to the server in the good ole USA.  BTW, I don't see how to change the server it uploads to. 

I also don't see how to configure the backup speed.  Can you guide me on this one also so I can make it optimal?

My laptop doesn't have a LAN port so I just ordered a LAN to USB3.0 converter.  Will try that at the router for the initial backup.  I still don't get why Crashplan was so much faster. 

Wayne, you cannot change the Cloud data centre once you have created a backup task and started that backup.  The choice of data centre is only available for a new backup task.

Performance settings can be found in the Options > Advanced settings page of your backup task where you can make such changes.

Ok, thanks for the info.  Learning, little by little.

My navigation skills still need to be honed.  I'm unable to find the Performance settings.  I'm on the Acronis True Image 2018 application that is installed on my PC and am on the upper tab of all the tabs on the left side.  It is showing the backup to the cloud and the speed.  Nothing about Performance is there.  Also, it is not under any of the other tabs on the left.  I clicked on the Online Dashboard and it isn't there either.  I'm sure its somewhere easy but I can't find it. 

Also, Acronis website says you can set the backup process priority to a higher level in Task Manager.  Says to do it for service_process.exe but it isn't in the task manager.  I'm assuming that 2018 has a different name for that particular process.  Found a process called TrueImageHomeService.exe and changed the priority to High.  Didn't seem to help the upload speed.  I did notice that Crashplan had a priority of Normal so I closed that down for now. 

Wayne, see the screen shot below from my own Cloud backup task showing the performance settings that you can configure.

As you can see, you can adjust the Operation priority, the Network connection transfer rate.  The Snapshot for backup method should be left as shown.

Yes, what I can't do is actually find that page.  I've been everywhere and see nothing like your screenshot.  Is it an online menu or is it somewhere in the application that acronis downloaded to your PC?  Maybe since I'm in the backup process I can't access it anywhere?  Sorry about this. 

Here is my screenshot

Wayne, the options are only available when the backup task is not executing, so you would need to wait for your backup to complete or else cancel and start over again with a new task.  Your screen shot is showing an upload speed of only 2Mbps (not 2Gbps you quoted earlier?).  Any initial Cloud backup will take a long time to complete, especially with a slow upload speed, but then will get faster as less data is identified for inclusion to capture only the changes.

Ok thanks

Wayne, until recently my upload speed was 3Mbps and it would take two or three days to backup system dick about 70 gig) so the time frame you are seeing is to be expected. It is not an Acronis issue, it is related to you internet plan.

Ian

Thanks Ian!  I'm starting to realize that now.  I used a LANline and it had the same speeds.  I'll just have to wait!