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Ripped off?

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I was told I had to purchase Acronis 2017 and had not purchased Acronis since 2010. I had indeed purchased 2016 and did NOT need to purchase 2017. Scammed?

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Too little information to help. Who told you that you needed TI 2017? Where did you purchase 2016?

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Posts: 250
Comments: 7092

Hello Cathy,

thank you for your posting! I've reviewed your support tickets and checked your account tied to h***********@yahoo.com: only one license registered under this account - Acronis True Image 2010 Home, no information about any copies of Acronis True Image 2016. You also haven't mentioned this during the chat conversation. Based on the available information our support engineer offered an upgrade to Acronis Tru Image 2017 (refunded per your request already). If you have any questions, feel free to contact me in PM.