I Need Help
So, I bought this software hoping it will backup my FULL computer instead of just personal documents, files, and music. I want all my applications and installed programs to show to like it does when you upgrade from Windows 7 to Windows 10 for instance. Everything is there.
I bought a MyBook but that didn't do the full job so I had to re-install all my downloaded programs and ones with license keys.
Does anybody know how to continuously backup to Acronis, as well as how to return your PC the exact same way it was (background and everything) when your PC breaks or a part fails. Do you need to use Universal Restore or Bootable Media? I'm confused.


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There are videos posted in my comment above. There's no crash course. It's not overly difficult, but please check out the videos and the user guide to familiarize yourself with the application.
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Hello,
I wanto to REGISTER my newly purchased "Acronis True Image 2017 (Lizenz für 3 Computer)", but when I am asked about the "Serial Number" I enter the
"4RQ...........CBB"i.e. the 17 characters "PRODUCTSERIENNUMMER" which is printed on the pamphlet of the installation CD, I am told that the Serial Number is wrong. So which SN are you referring to?????
Sincerely,
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Io, welcome to these user forums.
Any issues related to serial number or product activation will need to be addressed directly to Acronis Support as we have no means of verifying this type of information in these forums, we are all just users like yourself.
Please edit your post above and remove your email address unless you are happy that this has been published in a public forum and may be harvested by spammers etc.
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Hello Io,
The boxed versions of Acronis products produced after March 2, 2009 are shipped with 16-digit activation keys instead of product serial numbers. The serial number can be obtained by submitting the activation key and other necessary registration details either at the Boxed product registration page or on the registration page of your Acronis account.
Thank you,
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Hello Steve,
Thank you so much to make me aware that I did the wrong thing reporting my problem to this users forum site instead of contacting Acronis Support. Fact is that I am not well aware how to post an Email to them and the list of FAQs they provide doesn't answer mine. Then I tried to edit my message containing my email address just to remove it, but I am afraid it didn't work. Can you explain how to do it?
Sincerely,
Franco Bianchi (Io Ilpio .....)
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email is still there, edit the post and just delete and submit with the change.
You can contact support from here:
(11). Contact Support
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Franco, glad to try to help other users like yourself.
To edit the message with your email address, go back to that post #4 and look just under the bottom right corner, where you should see three buttons for Edit, Reply & Quote. Click on the Edit button and then go make your change to remove your email address, then click on the Post button again to save the changes.
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