Backup Failed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I'm new to using this software, I just took a job using Acronics and one of the backups is giving these errors.

 

Backup failed Yesterday, 11:00 PM

All items specified for backup do not exist.

------------------------

Error

DATE AND TIME

May 17, 2017, 11:00:12 PM

MODULE

307

MESSAGE

Additional info:

------------------------

Error code: 41

Module: 307

LineInfo: 0xE6792A5EE190DDE7

Fields: {"$module":"agent_protection_addon_lxa64_3689"}

Message: Failed to execute the command.

------------------------

Error code: 22

Module: 309

LineInfo: 0x8D165E86FB819595

Fields: {"CommandID":"FD79C554-B363-4DB2-97BC-1E5A94094A94","$module":"mms_lxa64_3689"}

Message: TOL: Failed to execute the command. Resolving items to back up

------------------------

Error code: 22

Module: 309

LineInfo: 0x8D165E86FB819595

Fields: {"CommandID":"FD79C554-B363-4DB2-97BC-1E5A94094A94","$module":"agent_protection_addon_lxa64_3689"}

Message: TOL: Failed to execute the command. Resolving items to back up

------------------------

Error code: 43

Module: 307

LineInfo: 0xE873A234106E3486

Fields: {"$module":"agent_protection_addon_lxa64_3689"}

Message: Failed to execute an internal command while resolving items selected for backup.

------------------------

Error code: 68

Module: 307

LineInfo: 0x071E35C26B78D644

Fields: {"$module":"agent_protection_addon_lxa64_3689"}

Message: Cannot resolve any of the following inclusion rules: '[Fixed Volumes]'.

------------------------

Error code: 67

Module: 307

LineInfo: 0x071E35C26B78D5FC

Fields: {"$module":"agent_protection_addon_lxa64_3689"}

Message: Cannot resolve inclusion rule '[Fixed Volumes]'.

------------------------

Error code: 6

Module: 377

LineInfo: 0x20E8C00E3FF3FA4F

Fields: {"$module":"agent_protection_addon_lxa64_3689"}

Message: No volumes have been found while processing the 'Fixed Volumes' template.

Thu, 05/18/2017 - 15:41
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi,

According to the log file you're using "[Fixed volumes]" inclusion type - it may not work if you're applying a backup plan to machine which is not processed as VM or does not have Agent for Windows installed inside it. Please provide a screen shot showing the type of machine you're applying the failed backup plan to (from Devices list - the Type column icon is the most important one). This error may be produced if you for example apply the backup plan to a machine which has Agent for VMware (Windows) installed inside it, while it does not have Agent for Windows running and thus backup of this machine is not possible.

Thank you.

Thu, 05/18/2017 - 15:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

This plan was working previously without me making any changes to it.

It is a VM, all servers being backed up using Acronis here are VMs. Here are the details of the VM server having the issues:

Installed agents: Agent for Linux (64-bit) (12.0.3689)

Operating system: Linux: Ubuntu 14.04.5 LTS

CPU: Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz

RAM: 15.7 GB

 

Thanks for your help

Thu, 05/18/2017 - 17:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Dave,

I'm afraid that without the diagnostic info and checking throught the full log it's hardly possible to properly analyze the issue. We need to understand how exactly the plan was configured, which/how many machines it was applied to and the full log from the operation - the full logs can be captured from Devices->select the machine which failed the backup->switch to Activities tab->Collect system information (Please see https://kb.acronis.com/content/58301). With these details it would make sense to contact our support team for further assistance.

Thank you.

Fri, 05/19/2017 - 07:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.