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More 12.5 pecularities with email reports

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I'm running 12.5 on a windows server 2012 and backup two ESXi 6.5 hosts. I receive an email for each vm on one host, which tells me that a backup hasn't been started for unknown reasons. In total 10 identical emails like that:

2017-06-06_07h16_48.png

If I click on show details, I see no errors! In fact, the backup was executed, but 2h later (the job started at 02:00).

2017-06-06_07h28_33.png

Maybe that's related to my other issue with the scheduler time zone.

 

Acronis: Please send one email per agent if a job could not be started.

 

Regards
Martin

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Hello Martin,

Currently, we send an email per alert (for each alert type that has been configured for notification).

If you received 10 emails, that means that we generated 10 alerts during this time (one alert per machine).

We are planning some sort of aggregation in the future to limit the number of emails, but the current issue here is more to do with the alerting mechanism: you are receiving "backup did not start" alerts because the backups were put on hold instead of running due to parallel VM backup execution. This alert then disappears when they start backing up instead of waiting.

This is a design flaw in the way parallel activities from one plan are launched and should be fixed in one of the upcoming updates.

 

 

Igor, thanks for the explanation. Now I understand better what's happening.

Regards
Martin

Hello,

 

I have the same behaviour. Beside the notifications about jobs not started, what it's not clear to me is why the backup plan is starting two hours later than scheduled time. I planned the job to start at 21.00 but it actually starts ath 23.00.

Time zone is correctly set on AMS and on agent.

And I didn't receive the success notification email at the end.

Regards,

Mario

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Hello Mario,

Thank you for your posting! Issue with notifications not being sent for successful jobs is already under investigation. For more information please refer to Email notifications - Successful backup Acronic Backup 12.5

As for the second issue with the scheduled jobs, a similar situation has been discussed in the following thread.