ACROCMD Problem in Recovery Media
Hello,
i have a problem within the Recovery Media (PE) created by Acronis Backup 12 Workstation.
When i do a acrocmd list archives --loc=e:\ i can see no archives listed on the media, it only says command completed successfully.
Also when i do the acrocmd recover disk command it says it cant find the specified archive.
When i do this on my windows installation it shows the archives on the media listed ....
Also in the gui in the Recovery Media all works fine just not the acrocmd.exe.
Also when i do this with my Acronis Backup 11.7 Recovery Media (PE) it works without a Problem.
Was there a change in Backup 12 ?
Any Suggestions or is perhaps a component in the PE missing ?

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Hello,
Version 12.5 doesnt fix this acrocmd.exe bug.
Instead it results in a new Error Message:
An error occurred while executing the command.
Fehler: 0x1510008
$module = "acrocmd_bartpe_vsa64_7048"
`anonymous-namespace'::PrintPerformingResult : k:\7048\enterprise\command_line\engine\impl\engine.cpp(65)
Failed to connect to Acronis Managed Machine Service.
Fehler: 0x1510007
$module = "acrocmd_bartpe_vsa64_7048"
CommandLine::CheckAccessPoint : k:\7048\enterprise\command_line\engine\impl\remote_access_impl.cpp(208)
Fehler: 0x30002
$module = "asyncipc_vsa64_7048"
Network::ConnectToNamedPipe : k:\7048\core\network\pipe_win.cpp(1076)
Das System kann die angegebene Datei nicht finden
Fehler: 0xFFF0
code = 2147942402 (0x80070002),
$module = "asyncipc_vsa64_7048"
Common::Error::AddWindowsError : k:\7048\core\common\error.cpp(307)
Any Ideas ? The Path was correct in the commandline.
Sincerely
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Hi,
Can you please clarify which exact command you specified? In your original post the path to the location was not put inside the quotes: acrocmd list archives --loc="e:\" which may be the root cause. See also below screen shot - it's from the media created after the fix for the bug I mentioned was included into the builds (so the fix should be in the released build #7048):
Thank you.
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Hi,
i made some Tests again with #7048 64bit PE Windows.wim Bootmedia:
Here the Commands i used and the Directory i referred to is a mapped Network Drive y:\
All Images are Backup Version 11.5 to 11.7.
Directory of Y:\Test
06/14/2017 01:11 AM <DIR> .
06/14/2017 01:11 AM <DIR> ..
01/26/2016 06:27 AM 31,224,887,296 256gb_2016_01_26_23_13_16_661D.TIB
06/14/2017 01:04 AM 1,429 256gb_2016_01_26_23_13_16_661D.xml
08/11/2015 01:13 AM 21,473,755,648 AH564_2015_08_11_01_51_35_079D.TIB
06/14/2017 01:04 AM 1,428 AH564_2015_08_11_01_51_35_079D.xml
02/22/2017 02:09 AM 2,476 CC_HP_zbook_17_g.xml
10/06/2016 04:39 AM 14,583,170,560 CC_HP_zbook_17_g2_2016_10_06_13_37_30_825D.TIB
10/05/2015 03:48 AM 16,905,532,928 dell_3020_d08u_2015_10_05_13_37_25_574D.TIB
06/14/2017 01:04 AM 1,459 dell_3020_d08u_2015_10_05_13_37_25_574D.xml
08/06/2015 06:31 AM 22,539,621,888 dell_7020_orig_2015_08_06_07_12_57_872D.TIB
06/14/2017 01:04 AM 1,459 dell_7020_orig_2015_08_06_07_12_57_872D.xml
02/21/2017 01:48 AM 2,463 dell_E5450_i.xml
06/14/2017 01:04 AM 852 dell_E5450_i5.xml
08/06/2015 05:46 AM 22,310,324,736 dell_E5450_i5_2015_08_06_08_14_34_773D.TIB
06/14/2017 12:29 AM 755 dell_E5450_i5_2015_08_06_08_14_34_773D.xml
08/06/2015 04:43 AM 21,462,353,408 dell_E5450_win7x64_2015_08_06_14_09_42_807D.TIB
11/27/2015 04:49 AM 2,235 dell_E5450_win7x64_2015_08_06_14_09_42_807D.xml
06/14/2017 01:11 AM 0 dir.txt
06/14/2017 01:06 AM 0 test.txt
18 File(s) 150,499,661,020 bytes
acrocmd list archives --loc="y:\test"
Warning: The versions of the command-line tool (12.5.7048) and the agent (0.0.0) differ.
Name Type Date
-------------------- -------------------- --------------------
dell_E5450_i5.tib disk 06.08.2015 08:14:33
dell_E5450_win7x64_2015_08_06_14_09_42_807D... disk 27.11.2015 13:50:13
dell_E5450_i5_2015_08_06_08_14_34_773D... disk 27.11.2015 13:50:13
dell_7020_orig_2015_08_06_07_12_57_872D... disk 27.11.2015 13:50:13
dell_3020_d08u_2015_10_05_13_37_25_574D... disk 27.11.2015 13:50:13
AH564_2015_08_11_01_51_35_079D... disk 27.11.2015 13:50:13
256gb_2016_01_26_23_13_16_661D... disk 26.01.2016 23:39:46
CC_HP_zbook_17_g2... disk 06.10.2016 13:37:30
An error occurred while executing the command.
Fehler: 0x1510008
$module = "acrocmd_bartpe_vsa64_7048"
`anonymous-namespace'::PrintPerformingResult : k:\7048\enterprise\command_line\engine\impl\engine.cpp(65)
Fehler: 0x1510019
$module = "abr11cli_vsa64_7048"
CommandLine::ArchiveTypeToString : k:\7048\enterprise\command_line\abr11\commands\utils\impl\archive_type_convert.cpp(108)
It Shows all files but Ends with an Error ?
acrocmd list content --loc="y:\test" --arc=dell_E5450_i5_2015_08_06_08_14_34_773D
Warning: The versions of the command-line tool (12.5.7048) and the agent (0.0.0) differ.
type: disk
An error occurred while executing the command.
Fehler: 0x1510008
$module = "acrocmd_bartpe_vsa64_7048"
`anonymous-namespace'::PrintPerformingResult : k:\7048\enterprise\command_line\engine\impl\engine.cpp(65)
Failed to retrieve the archive list.
Fehler: 0x1510028
$module = "abr11cli_vsa64_7048"
CommandLine::ListContentCommand::Run : k:\7048\enterprise\command_line\abr11\commands\list_content\list_content_command.cpp(229)
Failed to retrieve backup content.
Fehler: 0x151002D
$module = "abr11cli_vsa64_7048"
`anonymous-namespace'::CheckPrintBackupContentError : k:\7048\enterprise\command_line\abr11\commands\list_content\list_content_command.cpp(55)
Failed to list the backup contents.
Fehler: 0x1512023
IsReturnCode = 1 (0x1),
$module = "abr11cli_vsa64_7048"
`anonymous-namespace'::DiskAndVolumeContentPrinterImpl::Print : k:\7048\enterprise\command_line\abr11\commands\list_content\disk_addon\addon.cpp(255)
GXT: Computing has been aborted on the error item.
Fehler: 0x14B002C
$module = "acrocmd_bartpe_vsa64_7048"
CommandLine::ErrorHandlingItemConsumer::Consume : k:\7048\enterprise\command_line\engine\impl\handlers\error_handling_item_consumer.cpp(31)
Cannot get access to the user profile.
Fehler: 0x2760003
$module = "dms_provider_vsa64_7048"
`anonymous-namespace'::DiskStrategy::ResolveChildren : k:\7048\enterprise\dms\gst\providers\disks\impl\disk_strategy.cpp(51)
Access violation in module 'dms_provider.dll' at line '0x792574a9d30b2eef', executable: 'mms.exe'.
Fehler: 0x273000D
$module = "access_manager_vsa64_7048"
AccessManagement::ProfileVaultComponent::LookupCredentialsInTempProfile : k:\7048\enterprise\managers\access\impl\profile_vault_component.cpp(1263)
Account spec for lookup is not valid.
Fehler: 0x273001C
$module = "access_manager_vsa64_7048"
AccessManagement::ProfileVaultComponent::VerifyLookupRequest : k:\7048\enterprise\managers\access\impl\profile_vault_component.cpp(610)
Doesnt show any Content ?
acrocmd recover disk --progress --use_all_space --loc="y:\_Original_Images" --arc="HP650G2_Original1"
Warning: The versions of the command-line tool (12.5.7048) and the agent (0.0.0) differ.
An error occurred while executing the command.
Fehler: 0x1510008
$module = "acrocmd_bartpe_vsa64_7048"
`anonymous-namespace'::PrintPerformingResult : k:\7048\enterprise\command_line\engine\impl\engine.cpp(65)
Archiv 'HP650G2_Original1' konnte nicht gefunden werden.
Fehler: 0xA100D4
IsReturnCode = 1 (0x1),
$module = "disk_bundle_bartpe_vsa64_7048"
ArchiveManagement::PrivateArchiveManager::FindArchive : k:\7048\enterprise\mms\managers\archive\impl\private_manager.cpp(921)
Kann das Archiv 'HP650G2_Original1' nicht finden.
Fehler: 0xA10007
$module = "disk_bundle_bartpe_vsa64_7048"
`anonymous-namespace'::ArchiveInfoBuilder::GetResult : k:\7048\enterprise\mms\managers\archive\impl\local\local_find_impl.cpp(137)
Can't Recover any of the Images with 12.5 7048.
All files work fine with 11.7 and the above commands
Any Ideas ?.
Best Regards
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Hi,
This looks like an issue related to browsing of old (created by older Acronis Backup versions) archives via acrocmd under WinPE environment. We will try reproducing it in our QA lab. In parallel I'd recommended contacting our support team for assistance, so that you can keep track of the investigation and get notified when the fix comes out (if we confirm the issue on our side).
As a workaround - for recovery from old archives use the old WinPE-based bootable media.
Thank you.
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Hi,
We have tested the scenario in our QA lab and couldn't reproduce the behavior you've run into unfortunately. Browsing/listing/recovery of archives created by 11.7 work fine via acrocmd under WinPE bootable media. Therefore the problem is likely related to specifics of some of your arhives. The most suspicious one is dell_E5450_i.xml +.tib file which is not shown in the "list archives" outputs, while this file is present in the folder - probably that's the one which breaks things. In either case it makes sense to continue the investigation with help from our support team.
Thank you.
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But I cant even recover any of the Archives ... :( so ist not just one Archive..... and in the GUI Version on the same PE Media i can recover the same Archives.
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There is one more thing to try: avoid using mapped drives with acrocmd, e.g. instead of "Y:" drive specify the actual path to the network share in acrocmd parameters (\\server\share\) with proper credentials. If it still doesn't help then the only option is to continue investigation with our support team I'm afraid.
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Thanks,
i will try that.
But why works it fine with 11.7 then ?
Anyway will try....
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