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ATI 2010 can't find the volume

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I am using ATI Home 2010. When making an incremental backup; the program keeps telling me that it cannot find the volume. I am given the choice of "browse", "retry", "abort", "cancel". I have tried browse my way to the volume, but the program does not respond. I have never moved a volume. In addition the incremental backups that I have managed to make are suspect because they are not the correct size. By this I mean that making an incremental backup of the same data results in varying backup sizes. When I validate these the program claims everything is alright.

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Hello Harold,

Thank you for posting. I will definitely assist you.

This issue can be caused either by errors on the source hard drive or by an issue with our low-level drivers responsible for disk operations.

Before providing you with a solution, I would really appreciate if you can send me a private message with this report. It will allow me to provide you a correct fix for this issue.

If you need additional assistance, please let me know.

Thank you.

Hello Anton:

I have attached a report. Hope this is what you need. Can you communicate directly with me using my email?

Attachment Size
41007-91345.zip 4.47 MB

Hello Anton:

You are asking me to send you a "private message". Where are you?!! Please direct me to your email address. I have long ago uploaded the file you were asking for.

Harold,

The you can PM someone by clicking on the little envelope icon where it says Send PM under a user name.

Hello Harold and Colin,

Thank you for all your posts and thank you for your help, Colin.

Harold,

I replied to your private message and sent you a download link for the low level driver update.

If you need additional help, please let me know.

Thank you.