ADD fails to install - The installation was interrupted before ADD12 could be installed...

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Really? I just upgraded from ADD 11 to 12 and now I get the interrupted install error. WTF?

  • Contacted Tech Support 
  • Got latest builds (why I did not get the latest build when I purchesed 10 minutes earlier is beyond me): That did not work
  • Ran the clean tool: That did not work
  • Ran though a number of KBs to include 33449: That did not work
  • Killed every external service on my system to include AV: That did not work
  • Contacted Tech Support again
    • Support now wants me to​​
      • ftp log files
      • capture processes monitoring during install
      • take screenshots during install
      • make / record video during install

REALLY?!

​I already have hours into troubleshooting your software and I don't have time to continue to troubleshoot your software. If there is not a fix - I want a refund!

=== Logging started: 3/17/2017  10:20:00 ===
Action 10:20:00: INSTALL. 
Action start 10:20:00: INSTALL.
Action 10:20:00: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 10:20:00: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
Action ended 10:20:00: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
Action 10:20:00: SetQuestionIconTo32Color. 
Action start 10:20:00: SetQuestionIconTo32Color.
Action ended 10:20:00: SetQuestionIconTo32Color. Return value 1.
Action 10:20:00: SetInfoIconTo32Color. 
Action start 10:20:00: SetInfoIconTo32Color.
Action ended 10:20:00: SetInfoIconTo32Color. Return value 1.
Action 10:20:00: SetWarningIconTo32Color. 
Action start 10:20:00: SetWarningIconTo32Color.
Action ended 10:20:00: SetWarningIconTo32Color. Return value 1.
Action 10:20:00: SetStopIconTo32Color. 
Action start 10:20:00: SetStopIconTo32Color.
Action ended 10:20:00: SetStopIconTo32Color. Return value 1.
Action 10:20:00: InitCheckSubsystem_CustomAction. 
Action start 10:20:00: InitCheckSubsystem_CustomAction.
1: MSIGEN:MsiInitCheckSubsystem : Started 
1: MSIGEN:MsiInitCheckSubsystem : PROP_PIDKEY is empty 
Action ended 10:20:00: InitCheckSubsystem_CustomAction. Return value 1.
Action 10:20:00: InitLicenseServerProperty. 
Action start 10:20:00: InitLicenseServerProperty.
Action ended 10:20:00: InitLicenseServerProperty. Return value 1.
Action 10:20:00: AppSearch. Searching for installed applications
Action start 10:20:00: AppSearch.
Action ended 10:20:00: AppSearch. Return value 1.
Action 10:20:00: DetectMsiMajorUpgradables. 
Action start 10:20:00: DetectMsiMajorUpgradables.
1: MSIGEN:PerMachineChecker created 
1: MSIGEN:Initialize checker 
1: MSIGEN:CheckForUpgradeCode {06EB5734-FEFA-4C9F-8F35-3130329BB4C4} 
1: MSIGEN:Check For Upgrade Code started {06EB5734-FEFA-4C9F-8F35-3130329BB4C4} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {1E62BF4E-A915-4821-B7DD-91F64E01A639} 
1: MSIGEN:Check For Upgrade Code started {1E62BF4E-A915-4821-B7DD-91F64E01A639} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {6E468648-C180-4551-A7CD-6D03A568285F} 
1: MSIGEN:Check For Upgrade Code started {6E468648-C180-4551-A7CD-6D03A568285F} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {7124D82D-7DE7-47D1-AC66-4219209E79A8} 
1: MSIGEN:Check For Upgrade Code started {7124D82D-7DE7-47D1-AC66-4219209E79A8} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:Determing context for {8EFB7927-48AD-4E6D-91B7-6B2BD6C3F380} 
1: MSIGEN:Error occured during CheckForUpgradeCode for {7124D82D-7DE7-47D1-AC66-4219209E79A8}: 1605 
CustomAction DetectMsiMajorUpgradables returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 10:20:00: DetectMsiMajorUpgradables. Return value 3.
Action 10:20:00: FatalErrorForm. 
Action start 10:20:00: FatalErrorForm.
Info 2898.For SansSerif13.010 textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
DEBUG: Error 2826:  Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
Info 2898.For Default textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898.For SansSerif13.000 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Action 10:20:00: FatalErrorForm. Dialog created
Action ended 10:20:04: FatalErrorForm. Return value 1.
Action ended 10:20:04: INSTALL. Return value 3.
=== Logging stopped: 3/17/2017  10:20:04 ===
MSI (c) (B0:24) [10:20:04:761]: Product: Acronis Disk Director 12 -- Installation failed.

MSI (c) (B0:24) [10:20:04:761]: Windows Installer installed the product. Product Name: Acronis Disk Director 12. Product Version: 12.0.3270. Product Language: 1033. Manufacturer: Acronis. Installation success or error status: 1603.

Fri, 03/17/2017 - 15:37
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0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

Just had precisely the same experience - except I wasn't asked to provide a video. The support people seemed helpful but there is clearly an issue here and I FTPd everythign they asked for. They said the case would be "escalated". I now have ADD 11 and 12 and neither will work on my Windows 10 machne.

Sat, 03/18/2017 - 08:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Yes, I found the request rather odd and I agree that support tries to be helpful. I am a software / hardware engineer and if I had asked one of my customers to shoot me a video of the issue - I don't think I would have them as a customer for very long. What it does tell me is the Acronis probably farms out their "Tier 1" support. 

What really chaps me is I have used Acronis products for years and never had a problem till yesterday. Funny, I upgraded to True Image 2017 and had no issue installing it unlike ADD 12. I came over to ADD years ago after PartionMagic lost support. I have a feeling I may soon be on the hunt to replace ADD. It was ill thought out on my part to buy and try to install it without coming to the forums first. The up side is I did not open my mouth to my customers to install ADD 12 because I always like to go through new updates before a push to client production.

Honestly, after going through the KBs and Forums, I am astounded Acronis has allowed it to go on this long. I am following this closely. Please post back when and if you get a fix.

Sat, 03/18/2017 - 09:57
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 19
Comments: 2110

Dan:

Your problem sounds similar to the root cause of this related issue: https://forum.acronis.com/forum/129019

Because Acronis shares some of their features in common between programs, when you have more than one Acronis program installed then the order of installation matters. To work around this the older software must be installed first, followed by the newest.

 

Sat, 03/18/2017 - 14:09
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Thanks for the reply Mark. Since I was upgrading both ATI and ADD, I had removed both from my system. As I recall, the clean utility also will "toast" both when run. When I tried to install ADD 12, I had no other Acronis software on my system. After spending hours working the issue with ADD 12, I finally called it quits and installed ATI 2017 with no problems. Both ATI and ADD were the latest builds provided by support yesterday. Just out of curiosity, I tried to install ADD 12 again after the ATI 2017 install to see if there was some change in the GAC or elsewhere - no luck. Thank you for the idea though. 

Sat, 03/18/2017 - 16:13
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

As you say Dan - this issue has been around for a while now. With the amount of info that they will have been supplied with they must now know what causes the problem and be able to fix it. Come on ACRONIS SUPPORT - sort it!

Wed, 03/22/2017 - 09:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

Full marks to Acronis support. They came back with a couple of registry edits to remove Upgrade Codes. It worked!!  I wont post them here in case they are not right for your machine - but the keys begin with D28D4217. Check it out with support.

Thu, 03/23/2017 - 21:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5
  1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes
  2. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features
  3. HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes
  4. HKEY_USERS\[RANDOM_GUID]\Software\Microsoft\Installer\Features
  5. HKEY_USERS\[RANDOM_GUID]\Software\Microsoft\Installer\UpgradeCodes
  6. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes

I only had the offending key at regpath 1 and 3. No other paths had the D28D4217... key. I am still in the same boat as I was before with the interrupted install error and I don't have time to keep trying to row it shore.  It is still not fixed!

=== Logging started: 3/24/2017  4:14:17 ===
MSI (c) (F4:FC) [04:14:17:189]: Note: 1: 2205 2:  3: PatchPackage 
MSI (c) (F4:FC) [04:14:17:189]: Machine policy value 'DisableRollback' is 0
MSI (c) (F4:FC) [04:14:17:189]: User policy value 'DisableRollback' is 0
MSI (c) (F4:FC) [04:14:17:189]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (F4:FC) [04:14:17:190]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 
MSI (c) (F4:FC) [04:14:17:190]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes.
MSI (c) (F4:FC) [04:14:17:191]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (F4:FC) [04:14:17:191]: Doing action: INSTALL
Action 4:14:17: INSTALL. 
Action start 4:14:17: INSTALL.
MSI (c) (F4:FC) [04:14:17:192]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (F4:FC) [04:14:17:192]: Running UISequence
MSI (c) (F4:FC) [04:14:17:192]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (F4:FC) [04:14:17:192]: Doing action: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E
Action 4:14:17: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:192]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:192]: PROPERTY CHANGE: Adding SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action ended 4:14:17: SystemFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:192]: Doing action: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E
Action 4:14:17: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:193]: PROPERTY CHANGE: Adding WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 4:14:17: WindowsFolder.4F6D20F0_CCE5_1492_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:193]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action 4:14:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:193]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action ended 4:14:17: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:193]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action 4:14:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:193]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 4:14:17: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:193]: Doing action: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E
Action 4:14:17: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:193]: PROPERTY CHANGE: Adding SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action ended 4:14:17: SystemFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:193]: Doing action: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E
Action 4:14:17: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:193]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:193]: PROPERTY CHANGE: Adding WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 4:14:17: WindowsFolder.844EFBA7_1C24_93B2_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:193]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action 4:14:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:194]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:194]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action ended 4:14:17: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:194]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action 4:14:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. 
Action start 4:14:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (c) (F4:FC) [04:14:17:194]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E' 
MSI (c) (F4:FC) [04:14:17:194]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action ended 4:14:17: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (c) (F4:FC) [04:14:17:194]: Skipping action: ERRCA_UIANDADVERTISED (condition is false)
MSI (c) (F4:FC) [04:14:17:194]: Doing action: SetQuestionIconTo32Color
Action 4:14:17: SetQuestionIconTo32Color. 
Action start 4:14:17: SetQuestionIconTo32Color.
MSI (c) (F4:FC) [04:14:17:194]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetQuestionIconTo32Color' 
MSI (c) (F4:FC) [04:14:17:194]: PROPERTY CHANGE: Modifying QuestionIcon property. Its current value is 'Question4Icon'. Its new value: 'Question32Icon'.
Action ended 4:14:17: SetQuestionIconTo32Color. Return value 1.
MSI (c) (F4:FC) [04:14:17:194]: Doing action: SetInfoIconTo32Color
Action 4:14:17: SetInfoIconTo32Color. 
Action start 4:14:17: SetInfoIconTo32Color.
MSI (c) (F4:FC) [04:14:17:194]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetInfoIconTo32Color' 
MSI (c) (F4:FC) [04:14:17:194]: PROPERTY CHANGE: Modifying InfoIcon property. Its current value is 'Info4Icon'. Its new value: 'Info32Icon'.
Action ended 4:14:17: SetInfoIconTo32Color. Return value 1.
MSI (c) (F4:FC) [04:14:17:194]: Doing action: SetWarningIconTo32Color
Action 4:14:17: SetWarningIconTo32Color. 
Action start 4:14:17: SetWarningIconTo32Color.
MSI (c) (F4:FC) [04:14:17:194]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetWarningIconTo32Color' 
MSI (c) (F4:FC) [04:14:17:194]: PROPERTY CHANGE: Modifying WarningIcon property. Its current value is 'Warning4Icon'. Its new value: 'Warning32Icon'.
Action ended 4:14:17: SetWarningIconTo32Color. Return value 1.
MSI (c) (F4:FC) [04:14:17:194]: Doing action: SetStopIconTo32Color
Action 4:14:17: SetStopIconTo32Color. 
Action start 4:14:17: SetStopIconTo32Color.
MSI (c) (F4:FC) [04:14:17:195]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetStopIconTo32Color' 
MSI (c) (F4:FC) [04:14:17:195]: PROPERTY CHANGE: Modifying StopIcon property. Its current value is 'Stop4Icon'. Its new value: 'Stop32Icon'.
Action ended 4:14:17: SetStopIconTo32Color. Return value 1.
MSI (c) (F4:FC) [04:14:17:195]: Doing action: InitCheckSubsystem_CustomAction
Action 4:14:17: InitCheckSubsystem_CustomAction. 
Action start 4:14:17: InitCheckSubsystem_CustomAction.
MSI (c) (F4:FC) [04:14:17:195]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'InitCheckSubsystem_CustomAction' 
MSI (c) (F4:C4) [04:14:17:211]: Invoking remote custom action. DLL: D:\Users\Visumax\AppData\Local\Temp\MSI11D1.tmp, Entrypoint: MsiInitCheckSubsystem
MSI (c) (F4:C0) [04:14:17:212]: Cloaking enabled.
MSI (c) (F4:C0) [04:14:17:212]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:C0) [04:14:17:212]: Connected to service for CA interface.
1: MSIGEN:MsiInitCheckSubsystem : Started 
1: MSIGEN:MsiInitCheckSubsystem : PROP_PIDKEY is empty 
Action ended 4:14:17: InitCheckSubsystem_CustomAction. Return value 1.
MSI (c) (F4:FC) [04:14:17:284]: Doing action: InitLicenseServerProperty
Action 4:14:17: InitLicenseServerProperty. 
Action start 4:14:17: InitLicenseServerProperty.
MSI (c) (F4:FC) [04:14:17:284]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'InitLicenseServerProperty' 
Action ended 4:14:17: InitLicenseServerProperty. Return value 1.
MSI (c) (F4:FC) [04:14:17:284]: Skipping action: SwitchLSDiscoveryMethodToManual (condition is false)
MSI (c) (F4:FC) [04:14:17:284]: Skipping action: InstallRestrictionsForm (condition is false)
MSI (c) (F4:FC) [04:14:17:284]: Doing action: AppSearch
Action 4:14:17: AppSearch. Searching for installed applications
Action start 4:14:17: AppSearch.
MSI (c) (F4:FC) [04:14:17:285]: Note: 1: 2262 2: AppSearch 3: -2147287038 
Action ended 4:14:17: AppSearch. Return value 1.
MSI (c) (F4:FC) [04:14:17:285]: Doing action: DetectMsiMajorUpgradables
Action 4:14:17: DetectMsiMajorUpgradables. 
Action start 4:14:17: DetectMsiMajorUpgradables.
MSI (c) (F4:FC) [04:14:17:285]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'DetectMsiMajorUpgradables' 
MSI (c) (F4:FC) [04:14:17:307]: Invoking remote custom action. DLL: D:\Users\Visumax\AppData\Local\Temp\MSI1230.tmp, Entrypoint: DetectMsiMajorUpgradables
MSI (c) (F4!20) [04:14:17:316]: PROPERTY CHANGE: Adding DETECTMSIMAJORUPGRADABLESDONE property. Its value is '1'.
1: MSIGEN:PerMachineChecker created 
1: MSIGEN:Initialize checker 
1: MSIGEN:CheckForUpgradeCode {06EB5734-FEFA-4C9F-8F35-3130329BB4C4} 
1: MSIGEN:Check For Upgrade Code started {06EB5734-FEFA-4C9F-8F35-3130329BB4C4} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {1E62BF4E-A915-4821-B7DD-91F64E01A639} 
1: MSIGEN:Check For Upgrade Code started {1E62BF4E-A915-4821-B7DD-91F64E01A639} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {6E468648-C180-4551-A7CD-6D03A568285F} 
1: MSIGEN:Check For Upgrade Code started {6E468648-C180-4551-A7CD-6D03A568285F} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:No products where found 
1: MSIGEN:CheckForUpgradeCode {7124D82D-7DE7-47D1-AC66-4219209E79A8} 
1: MSIGEN:Check For Upgrade Code started {7124D82D-7DE7-47D1-AC66-4219209E79A8} 
1: MSIGEN:Enumerate through related products 
1: MSIGEN:Determing context for {8EFB7927-48AD-4E6D-91B7-6B2BD6C3F380} 
1: MSIGEN:Error occured during CheckForUpgradeCode for {7124D82D-7DE7-47D1-AC66-4219209E79A8}: 1605 
CustomAction DetectMsiMajorUpgradables returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 4:14:17: DetectMsiMajorUpgradables. Return value 3.
MSI (c) (F4:FC) [04:14:17:324]: Doing action: FatalErrorForm
Action 4:14:17: FatalErrorForm. 
Action start 4:14:17: FatalErrorForm.
MSI (c) (F4:FC) [04:14:17:324]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'FatalErrorForm' 
MSI (c) (F4:34) [04:14:17:328]: Note: 1: 2262 2: Error 3: -2147287038 
Info 2898.For SansSerif13.010 textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
MSI (c) (F4:34) [04:14:17:328]: Note: 1: 2262 2: Error 3: -2147287038 
DEBUG: Error 2826:  Control BannerBmp on dialog FatalErrorForm extends beyond the boundaries of the dialog to the right by 3 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalErrorForm, BannerBmp, to the right
MSI (c) (F4:34) [04:14:17:356]: Note: 1: 2262 2: Error 3: -2147287038 
Info 2898.For Default textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
MSI (c) (F4:34) [04:14:17:356]: Note: 1: 2262 2: Error 3: -2147287038 
Info 2898.For SansSerif13.000 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Action 4:14:17: FatalErrorForm. Dialog created
MSI (c) (F4:F4) [04:14:17:364]: Note: 1: 2731 2: 0 
Action ended 4:14:21: FatalErrorForm. Return value 1.
Action ended 4:14:21: INSTALL. Return value 3.
MSI (c) (F4:FC) [04:14:21:251]: Destroying RemoteAPI object.
MSI (c) (F4:C0) [04:14:21:251]: Custom Action Manager thread ending.

Fri, 03/24/2017 - 08:38
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 11

Dan - your key path results were the same as mine.

Deletion of these keys followed by reboot did the trick:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\D28D42177ED71D74CA66249102E9978A
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\D28D42177ED71D74CA66249102E9978A

Fri, 03/24/2017 - 14:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Regardless of whether the key paths are the same or not, there are a number of other variables. I.e. 63 Tb, 64 Gb memory, i7 12core, water cooled system with 450 other programs installed for .NET, Android, Java, Python development, Animation, 3D Development, photograpy, multiple VMs etc... etc... etc... - none of which I have ever had an issue installing or uninstalling until I made the mistake of upgrading to ADD12. What ever Acronis did with the update, they made a real mess of it. Speaking of which, I am not going to wait much longer Acronis for you to figure out a fix. 

Fri, 03/31/2017 - 18:35
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Well it has been over a month and I noticed Acronis is still pushing the same .3270 version of ADD. This tells me that they are obviously stumped or don't want to refactor their code to address Windows 10 x64. I have a countless number of software packages installed on my system from Development to 3D and even games. I find it rather odd that not a one has ever failed to install or run on my system except Acronis ADD 12.3270. I find it really odd that my privious version of Acronis Disk Director 11.0.0.2343 ran with out a problem. Now because I upgraded to ADD 12.3270, I cannot even get that version to install anymore. How could you get it right with True Image 2017 and botch it with Disk Director 2017? ADD 12 IS NOT Windows 10 ready. You need to roll it back and while your at it - I want a refund.

Sat, 04/29/2017 - 18:16
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

i don't need to add my two cents except to add that i am ready for a refund. same problem on a lenova X1-carbon, windows 7, 64bit for weeks with the classic acronis wild-goose-chase.

 

the audacity. . . . !!!

 

ddr.berlin

Sat, 07/29/2017 - 12:31