Backups not running after upgrade to 7641

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We've done the upgrade from AB 12.5 7048 to 7641 (update1).

Backup job with 40 server scheduled to run daily. After upgrade ~12 servers are shown in console with error Backup didn't start for unknown reason rest server are green however the backup didn't run. No error received via mail (mail reporting was working fine) Errors/activities are not even recorded on activities tab log.

Other job with ~20 servers .... same as above except error messages.

Lubos

Mon, 08/07/2017 - 23:06
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Hello Lubos, 

I will send you a PM with an FTP server link. Could you upload a system information report to this FTP? I will ask our  developers to take a look. (System information report is created from the "Activities" tab) 

In the meantime, could you describe your backup jobs? What are backing up, where and what type of OS/agent is used? 

Also, what are the error messages in the job with 20 servers? 

Thank you! 

Wed, 08/09/2017 - 06:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Igor,

 

there was no error message at all. just backup was not running. concerned jobs are jobs that contain ~ 20-40 windows and unix servers. hypervisor is latest 5.5 with vcenter. we are not using agents - we are doing only full vm backup.

In addition i found few more bugs.

- when backup is cancelled by the user VM note is updated with successful backup note and date

- when backup is cancelled (very beginning - for instance 5%) by the user despite the "cancelling backup" note in the respective VM whole backup is done.

- after some time or amount data data transferred the backups freeze and only way how to unfreeze them and continue is to reboot whole appliance. But this is present from the very first version of AB 12.

Lubos

 

Thu, 08/10/2017 - 06:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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And some more errors after few days:

Activity 'Deleting snapshot' failed. The archive is corrupted.

Backup failed
The archive is corrupted.

Here just 1 note that archive was newly build so it happen on new archive file.

 

Activity 'Backing up virtual machine disks' failed. The activity has failed due to a restart of the service.Error

Backup failed
TOL: Process 'service_process.exe' has failed.

Tue, 08/15/2017 - 14:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Another error:

in console there is an error

image

in vmware snapshot is removed without any problem

image

Fri, 08/18/2017 - 08:02