Acronis Backup 12.5 No backups after activating SSL
Hello,
I have two ESXi hosts.
I deployed the Acronis ESX appliance, created a backup plan for the VMs and tested it.
It all worked.
Then i activated SSL for the Managment Console
After that if i run a backup plan, i get the following error:
Cannot check the license due to a connection issue with the management server.
If i disable SSL, it all work again.
We have to upgrade to ESXi 6.5 in the next couple of weeks and need a solution.
And disabling SSL is not a solution for us.
Best regards
Hello Igor,
yes, i have.
Best regards
Hello Viktor,
This needs to be investigated, if you wish to follow through the process.
If possible, could you please open the C:\Program Files\Acronis\ApiGateway\api_gateway.json file and change the "level" value to "debug" instead of error.
Then activate SSL again, reproduce the issue, collect a system report (click the main AMS "Acitivties" tab in the right-hand menu and then click on "Collect system information of the management server"
I will send you an upload link for the report.
(please don't forget to return the logging level to error).
Hello Igor,
i don't know what i did different this time, but the backup plans now are running with SSL turned on.
I also created new backup plans and they work too.
But what i noticed is that after i turned on SSL i can't mount new NFS shares.
If i try to mount a new share i get the following error:
Best regards
Hello Viktor,
Could you paste the whole error stack/log?
Thank you!
Hello Igor,
here is the whole error stack
Recv failure: Connection was reset
Date and time
Aug 02, 2017, 10:23:09
Code
0x01350016+0x01350016+0x02470001+0x02260038
Module
309
Message
TOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"management_server_vsa64_7048","CommandID":"09C910EE-4C13-445A-AE55-8C0EF5C7336E"}
Message: TOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"$module":"ams_dms_vsa64_7048","CommandID":"09C910EE-4C13-445A-AE55-8C0EF5C7336E"}
Message: TOL: Failed to execute the command. Dms::BackupLocation::CreateBackupLocationCommand
------------------------
Error code: 1
Module: 583
LineInfo: 0xCBD0886296318918
Fields: {"curlResult":"56","requestType":"PUT","$module":"management_server_vsa64_7048","port":"9877","uri":"127.0.0.1/api/vault_manager_insecure/v1/sync/vaults/00B92293-26BA-E5C6-D145-54C58C65A16D"}
Message: HTTP transfer error
------------------------
Error code: 56
Module: 550
LineInfo: 0xCBD0886296318917
Fields: {"$module":"management_server_vsa64_7048"}
Message: Recv failure: Connection was reset
Best regards
Viktor
Hello Viktor,
Could you make sure that the "Network Service" user has read access to the crt and key files?
Thank you!
Hello Igor,
sorry for the delay in my reply.
The Network Service has the following rights on the files.
Best regards
Viktor