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Upgrading from True Image 2010 to 2017 to a New PC Machine

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I'm retiring my old W-XP machine, which has TI-2010 installed on it, and moving to a new W-10 machine.  Can I buy the "upgrade" download option and install it on the new machine.  My original 2010 download is a full licensed product for 1 machine.

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Don, you may need to raise a PreSales case directly with Acronis to get a definitive answer to your question, but you will need ATIH 2017 or later for your new Windows 10 computer as this OS is only supported from the 2015 version and later (which are no longer available).

You may also wish to wait a little longer as Acronis currently are Beta testing the 2018 version which should be being announced either later this month or during September if they keep to the pattern followed in previous years.

If you already have the new Windows 10 computer, then you could download a 30-day trial copy of ATIH 2017 from the main Acronis.com website.

Note: check that you are getting the correct product type when you do go ahead, you can still buy a perpetual license (buy once, use forever) or alternatively, Acronis would prefer to sell you a Subscription license (buy now, upgrade for free, pay again in 1 or 2 years etc).  They only offer the Premium version of ATIH 2017 (New Generation with AntiRansomware protection) as a subscription product license which includes Acronis Cloud storage.

In reply to by truwrikodrorow…

  Steve, thanks for the response.  How do I "raise a PreSales case" directly with Acronis ?  Is there a way to contact them directly ?  From what I've read on their site, the "upgrade" install is pretty much a "complete" install exe, so if I can obtain it for $30 instead of the full "new client" price of $50 that would be nice.  But, my main concern is that the "upgrade" exe is, indeed, a complete, new install.

  Yes, I do have the new machine and it's all up and running; so I'd like to be able to back everything up as it's a lot of work to transfer all the old apps and such.  So, I want a complete image on hand so if something happens, I can get back to where I was without having to go through all the work manually again.  Due to issues over the years with my old XP system, I've had to recover a couple of times and Acronis is a true lifesaver.  I had the 2010 version for 7 years and saw no need to keep upgrading it as long as I just kept the XP OS.  Is there something coming in the 2018 release that's really worth waiting for ?  Thanks again for your response.

 

Don, to get Support see the Useful Links on the right side of the forum pages, where there is a 'How to get support?' document linked.  

In essence, go to the main Acronis.com website, then click on Support followed by Contact Support and you will see a choice as shown below:

2017-08-17 12_24_00-Contact Support.png

Click on the right side option for Pre-Sales questions.

The new ATI version (2017 or 2018) will be a full installer and doesn't require that you have your old 2010 version installed, though if you buy an 'Upgrade' license, then you will be asked to provide the license keys for both the new and old versions to show that you qualify to use the upgrade version.

My personal preference, if I was in your situation, would be to go for the 2018 version because it looks to be better than the earlier 2017 or 2016 products - this is based on my being a Beta tester for the 2018 product over the past several months.

If you are concerned in the interim while this is decided, then consider booting your new computer from your ATIH 2010 Rescue Media - if this works OK for you, then you could make an offline full backup to an external disk drive in that way.  Note: this may not work if your hardware such as the internal disk drives are not recognised by the 2010 media or if the media simply won't boot because of the new UEFI BIOS architecture encountered.  In that case go for a 30-day trial of the 2017 product to ensure you have a good disk backup.

In reply to by truwrikodrorow…

  Steve,

  I'm having a heck of a time trying to change the BIOS boot up sequence on this new W-10 system I bought.  When I go into the boot section of the bios it doesn't look anything like what I'm familiar with as in XP where you can just choose the order of what the boot up process looks at and that's it. What I see now is "Option #1"and other options I can't relate too.  Not the normal list of drives and such and you can change the order of which ones get checked first for "bootable" software.  I've chatted with my manufacturer (Asus) and got no satisfaction, I've chatted with Best Buy (Geek Squad), where I bought the machine and they say it's so "sensitive" I have to come into their store to get it changed, I've looked all over the Net and found directions, but they don't fit what I'm looking at.  There's a lot of people out there that are trying to do what I'm trying to do.  This PC I bought has a Solid State drive and I'm wondering if that's changed something.  If I can't get my PC to boot from the CD drive, I'm out to lunch with things like Acronis, Norton Recovery, etc..  There's got to be a way. This new UEFI firmware is at the cause I suspect.  If you have any wisdom to shed on this I'd be appreciative.  Thanks, Don

Don, BIOS settings are often different for each computer so it is difficult to be able to advise on what the right settings might be without more details of the actual ASUS motherboard model / version etc.

Before attempting to get your new computer to boot from the old ATIH 2010 Rescue CD, I would first create the Windows 10 Recovery media and get this to boot on your computer.

See webpage: How to create a Windows 10 recovery USB drive  and also webpage: How to Create and Use a Recovery Drive or System Repair Disc in Windows 8 or 10 which has details of making a CD or DVD to test booting with.

Don,

FYI, Asus uses the F8 or F9 key for the "one time" boot menu.  After starting your machine press the F8 or F9 key...  tap, pause, tap, pause until the boot menu displays.   

  Steve,

  I think I've about figured out how to change my BIOS boot sequence, but I need to prove it.  The new Asus, W-10 system doesn't seem to recognize my Acronis XP boot disc, so I tried to install my TI-2010 version on the W-10 machine and it came up with the message that the version I was trying to install could not be done on the PC Windows version I was trying to do it.  I've decided to wait for the TI-2018 version to come out and then purchase the "upgrade" version to install on the new PC.  I just want to clarify a few things before I do that:

1.  If Acronis does allow me to purchase the "upgrade" version of TI-2018, does it require my old version (2010) to be installed on the "new" machine before it will install the 2018 version ? If it does, then I'll have to purchase the "full" version of 2018.

2.  If I can install the 2018 version on my new PC, will the old version still work on my old XP system as I want to make a final image of all of my drives and partitions.

3.  Do I have to transfer my "license" for the original 2010 purchase to my new machine ?  And, if so, does that mean the old version will not work anymore on my old XP machine.  If so, then I want to make sure that I make my "last" images of the XP machine before I do any of the above.  I don't intend on ever using the old XP machine once I'm all transferred over, but one never knows.

4.  I usually get an email notice from Acronis that a new version has been released, but if not what's the best way to keep an eye out for when that happens ?  You mentioned that 2018 should be coming out soon, so I want to get things done as soon as possible as I feel vulnerable without having a way to recover from a major loss on the new machine.

  Thanks for sticking with me on all of my questions.  I'm really disappointed in Asus for not having a more complete manual and/or better tech service.  I should not have to be searching all over the place to find out questions about this new PC. Performance wise, I'm really pleased with it as it's a real screamer with the Intel-7 CPU and the SS hard drive.

 

Don, see topic: Acronis True Image 2018 released! published today in a new ATIH 2018 Forum.

Upgrade version do not require the qualifying older version to be installed - you are just asked to provide license keys for the new and old versions (in that order).

Your old 2010 version will continue to work on your XP system.

Your new computer will only actually use the new 2018 license so there is no transfer of licensed needed.

 

  Steve,

  Well, I bought the "upgrade" version of TI-2018.  My name and email ID is still the same as when I bought TI-2010, so I guess the Acronis system knew me and knew I had a valid license on my old 2010.  When I downloaded and installed the 2018 version, after I could load the Acronis SW, I went to the "accounts" page, it was showing that "The product has been successfully activated", but I didn't know if I still needed to do something, so I clicked on the hot button "show serial number" and  the activate panel came up with my "new" version serial number already shown in the top box, so I went to the bottom box that was for "my previous product" and entered my "old" version product key and it said that it was "another older" version of Acronis.  So, I didn't know what else to do, so I just went along and used the product to make a boot DVD, and then an "Entire PC" back up (which did both my C & D drives in about 4 minutes) had it put on my D drive.  So, I guess everything is activated and I'm done, but it was a bit confusing.

  So, once the W-10 boot DVD was made, everything fell into place as to changing the boot sequence as after it was placed in the DVD drive, when you go to the boot panel in the BIOS, there are "two" boot options and they can be easily set up for the DVD to boot first; but you have to have a W-10 "recognizable" boot disc in the drive which is why nothing would change when I put the old XP boot disc in before.  Then, when you boot up, there is an additional delay where you get a notice on the screen of "If you want to boot from a CD or DVD, press any key" and it will boot from the DVD.  It will keep doing that for all future boots until you remove the DVD from the drive and/or power down and remove power; then the PC will reset to the boot from the C drive.  But, that's fine as it can be set up again anytime you want to boot from the DVD.  It's not like XP where you can change the BIOS sequence and it will stay that way until you change it again no matter if you remove the DVD, power, etc..

  So, I guess this thread is closed.  The TI-2018 version is far superior to my old 2010 version by miles as to usability, visual, options, ease of use, etc..  I've not done any recovery options, but I'm sure they will be fine.  Thanks again to you and all the other people that helped.

 

Don, glad to hear that all is looking good with the new computer and ATIH 2018.