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NAS drive not authenticating

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Windows can access my NAS fine. I put the correct login info into Acronis but it refuses to authenticate with my NAS drive. I didn't have this issue with the 2016 version. Any ideas?

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thuy linh, welcome to these User Forums.

Please see KB documents: 

59051: Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".   This describes a problem with earlier build versions of ATIH 2017 which is fixed in the latest build #8058 - please ensure that you are running the latest build - see your Account page in the main GUI to check.

58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials   

58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices