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Does recovery work

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I am trying to do a full recovery on a laptop. Image was made with TI2018. It has been 20 minutes and recovery has not start yet. Why? fix? thanks

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Are you attempting to recover from the installed Windows app?  A full disk recovery requires reboot into another environment.  Recovery Media creation is available from within the installed application under Tools, look for Media Builder.

You will have your choice of creating WinPE, WinRE, or Linux based media.  I recommend the WinRE version for most users which is the Simple choice in the list for best driver support.

I have recovered with 2018 in a virtual environment in VMware.  The recovery media worked as expected.  Recovery may actually be working, despite the lack of change in the progress bar - I'd start it before you go to bed and check it in the morning to see if it has progressed or not with enough time.  Depending on how large your recovery is (GBs, TB's, etc), it can take longer to scan before recovery.  Also, things like slow USB 2.0 ports (bad cables, bad connections, extensions, etc) can cause issues too.  There's not much information to go on to really address the issue here, you could contact Acronis technical support and open a support case with them too - that's what they're there for and it's part of support you get with the purchase. 

I created a Bootable USB after I install TI2018. I created a WINPE device. After waiting 30 minutes, I cancelled the restore as NO progress had started.

David, did you check the Log for your restore attempt before exiting from the USB media?  It can take a little time for the restore to get started - was there any disk drive activity in evidence?

I didn't check a log activity. I think that the recovery should start within 5 minutes. I waited 30 minutes before I cancelled it.

David, while I would agree that you should see some indication within a short time, there are other factors that may be at play here and we have too little information to work with.

David, are you saying that there was no log when you checked from the booted Rescue Media and clicked on the Log option as shown below?  These logs are volatile and are lost as soon as you reboot out of the rescue media, so cannot be found from within Windows.

capture_002_23122016_202503.jpg

I never thought of using the log function. I also pulled the USB out and alas there is no log file.

I recommend that you seek help by opening a support ticket with Acronis.  They are good at helping to resolve problems.