Get C++ Runtime error when trying to create email/address book backup...
I have tried a search for this error and those I found didn't help. I am running Windows 7 Professional, and Acronis True Image Home 2010. I had previously created a backup of my email and address book and wanted to create another today. I am running Microsoft Office 2010 products. I got an error that directed me to contact support immediately. I couldn't find any email or phone support unless you paid $. I'm hoping someone can help or suggest how I might solve this problem. The error is:
Cannot load dynamic library. (0x1)
token = "C:\PROGRA~1\MICROS~1\Office14\OLMAPI32.DLL"
Tag = 0x384A6390DFD2E5D9
%1 is not a valid Win32 application (0xFFF0)
code = 800700C1)
Tag = 0xBD28FDBD64EDB8B9
I have no idea what it means. Once I get this error Acronis no longer will function. I have to reboot in order to start Acronis back up. I just purchased this software in December 2009.
Any help will be greatly appreciated.
Incidentally, I am still able to run file backups both to a backup disk and to a DVD.
Ralph
Hi Ralph.
I have the same issue and I can't find anything on this either. If you get an answer, let me know.
About the fact that you need to reboot in order to get TI working again. I found out that if you go to task manager and terminate the TurboImage process, it clears this problem and you can start TI again without rebooting.
Mario
Hi Mario,
I repeated the process again a short time ago and did as you requested and I was able to start the process without booting. Thanks for that information. I am not too confident that an answer is forthcoming but if I get an answer either here or elsewhere I will post it here FYI.
It appears the only support available is "pay per incident" so I will keep trying to get an answer at least for a few more days.
Best Regards.............Ralph
Ralph,
The most important backup you can have is the disk option backup which includes all partitions (both hidden, recovery or diagnostic). Having a backup which includes everything allows you the freedom to restore a backup overtop of your existing partition or even to a new blank drive. This type backup enables you to restore everything including your email and not waste any time needing to install all your programs again.
Many of us on the forum do not use the backup of applications or files and folder, etc and limit our backups to the type that can really help us in a jam which is to include everything inside your backup.
There can be many variations of this procedure and if you are interested in some reading material, check index item #12 inside my signature index below.
Thank you Grover for your response. I do have a full backup of my C drive, is that what you mean? With a full C drive backup do I not have to restore the whole pack in order to restore a specific application? I am not very technical but will read through your index item 12. I am assuming each of the links in index #12 should be read. I will do some reading.
Thanks again.................Ralph
Items in #12 is an illustration of how different people backup their data.
Yes, restoring C will put your system back the same it was at the time the backup was created. You may have newer files which you might want to copy and restore later.
I do not use Microsoft office and be of no help troubleshooting your problem.
You may want to reinstall office again overtop of the existing application and of course check for any upgrades or service pack fixes to office.
Hi Grover and thanks again for your input. I will definitely read the various links you provided.
Best Regards..............Ralph
Mario,
I was able to open and incident report and am in the process of trouble-shooting my problem with Acronis Tech Support via email. I have tried 3 different support suggestions and none have worked. I will let you know if/when my problem gets resolved and how. I am not too optimistic, at least at this support level..................Ralph
Grover, is it possible that the problem is related to my using Office 2010 and that the issue is a bug they haven't addressed in True Home Image 2010 but is resolved in the 2011 version? I have been working with Acronis Tech Support but it is very frustrating. I have now tried 3 separate fixes without success. It appears they don't really read my emails thoroughly as in one email I explained that I misunderstood one of their instructions, made the correction but it still failed yet the email was referencing the mistake that I had just explained. Frustrating............Ralph
Ralph,
I do not know. I will bring your post to the attention of support and maybe they can help--but there may be a time delay.
I appreciate it Grove, thanks a million............Ralph
Hello Ralph, Mario and GroverH!
Thank you for your comments!
GroverH, thank you for bringing this thread to our attention.
Dear Ralph, I'm awfully sorry for the inconvenience you've faced with support. I've forwarded this information to the Management team, they will look into the case and make sure that this will not happen again.
Back to the case itself: I've carefully reviewed the details of the issue, and I can see that you've already tried all possible solutions. But still there are several reasons for the problem, and in order to solve it we need to localise one. Could you please provide me with the following data?
- Acronis Info from the problem machine
- Acronis System Report
- Userdump
This information will help us to localise the exact cause of the problem and find an appropriate solution for it.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Thank you Yana and Grover, response submitted per email notification............Ralph
Yana, I thought I was responding to this post when I responded to my email notification but it does not appear here but seems to appear as a new post. Would you let me know if you received the information I provided and whether I should re-post it here? Thank you...............Ralph
Just thought you should know. I have just received an email from Acronis Tech Support and their new strategy is to uninstall Acronis via add/remove programs and re-install using their link (which is build 7046). I have done this already per this tech's request and it didn't work and he can see that activity in the problem report email yet this is his latest fix. This is very frustrating. I do not think this level of support has any idea what to do and is repeating something he has already tried.
Hope you can help...........Ralph
Grover, it appears the problem that I am having is definitely a compatibility bug with Office 2010. They have now recognized that fact and are in the process of fixing the bug. Evidently their 2011 product also has the same/similar problem. Yana has stepped in and has been very helpful, thank you for contacting her for me. If not for your assistance I probably would still be struggling with more attempted fixes.
Regards..........Ralph
Thanks for the info. Resolving it for you will undoubtedly be beneficial to others.
Grover