Archive protection window freezes
When a program accesses an archive ATI throws up a window with two button options (Ignore and Allow for one hour) but neither works. The box is frozen on the screen. Win10.
Which build of Win 10 are you using - I have had a lot of freezes on the one system I upgraded to the Creator Fall update.
Ian
In reply to Which build of Win 10 are… by truwrikodrorow…
I'm currently on latest build but have had this problem since ati2018 1st casme out. The protection feature is not ready for release.
I believe it's incompatible with ccleaner and other common products.
Scott, I am using both ATI 2018 with AAP turned on and also CCleaner and have never had any pop-ups related to CCleaner accessing any of my Acronis image files - I have never known CCleaner to even reference such files.
What exactly are your application doing with regards to .tib files here?
AAP is protecting those files from change and only ATI should be used to open or work with those files. Even when you access them in Explorer, it is ATI under the covers working through the shell integration, so guess I don't understand why any of your other applications or common products should be getting involved here unless you are doing something different that hasn't been made clear?
ccleaner does a survey of files--this is essential to its basic function. this access sets off ati needlessly but the warning box in which one can tell ati to ignore freezes. ccleaner isn't changing any files until one tells it to clean and the problem occurs before that step.
Scott, thanks for clarifying. Are you using the paid version of CCleaner for this files survey? I have only ever used the free product and don't recognise anything that resembles a survey of files?
Have you tried the advice from KB 60193: Acronis True Image 2018: Active Protection blocks legitimate applications to whitelist the main CCleaner executable(s)?
(C:\Program Files\CCleaner.exe & C:\Program Files\CCleaner64.exe).
Have just run CCleaner on my Win 10 system with AAP active, and selected to allow CCleaner to clean ATI files, this resulted in it finding a list of log files from my ProgramData folder as shown in the screen shot (added as a file upload rather than embedded for clarity).
I let this run and nothing froze and CCleaner reported that it had cleaned the files! No pop-ups from AAP and I haven't whitelisted any CCleaner executables!
Not my results so not really helpful, but thanks for trying.
In reply to Scott, thanks for clarifying… by truwrikodrorow…
free version. the only way ccleaner can delete any files is to know what they are and where. to know that it must search and develop a list. You see this "analysis" as the initial step before deleting.
It's a two-month old MSI GS73 &RF machine--stock. So not much clutter. I don't use the ati protection because it freezes. We'll see if tech support can help. I've used ati since version 6 and was an MVP on the old and newer forums for many years and a beta tester in the past. Not as active recently as ati has been improved greatly over the last decade. I'm hoping Acronis can solve this problem with the new code for the protection module.
If I mark ccleaner as trusted it will be always ignored without warning...but Id like to see the warning window from ati work correctly. I'm hoping the "half-ass works" days for Acronis are all in the past. They got the code pretty well finely crafted, except for this new feature.
Scott, the only other thought at the moment is to ask if you are running the plain, vanilla version of CCleaner or whether you have introduced any extras in terms of adding in extra rules for cleaning different applications? Using such as CCEnhancer? Or have you set any Include files and folders via the Options menu settings?
plain vanilla.
Thanks Scott, sorry, I am out of ideas here so guess we will need to see what Acronis support have to say to you!
so far, nothing. ;-)
with latest update the Protection window freeze problem is back!
Scott, have you fed this status update into your Support Case with Acronis?
In reply to with latest update the… by truwrikodrorow…
Scott,
I have similar issues.
The AAP slows down some apps significantly.
When swichting off the AAP, no problems i guess?
And when stopping the AAP service, it is also away?
Do you too get an error when stopping the service, and AAP is off, that the service cannot be contacted (which i think is weird) ?
Regards
Kees