System Hangs at shutdown after installing 2011

http://forum.acronis.com/forum/14406
looks like I have the same problem like you?

Yes - your problem is exactly the same as mine and I am sure there are plenty of others who also experience it. I found that the system also hangs (because of Acronis Scheduler2 not letting go) if the backup is scheduled for a certain time and the machine is closed down before that time. Acronis support are supposed to be looking into this. Have you contacted them?

Wondering if there are similarities in our systems. I have Windows XP Home SP3 with Zonealarm firewall, Avira Premium anti-virus , Windows Defender and Windows Search as the main background apps.

Yes, I did today, but no reply yet.

Mine is Windows XP Home SP3 too, but with Kaspersky Internet Security and no Windows Search or similar.

BTW: If I stop the service "Acronis Scheduler2" or end the task "schedul2" before shutting down the PC, it goes down without an error message.

I run XP SP3 too, using Outpost and Avast at the moment (so no similarity there!). I assume you are running a task at shutdown which I haven't tried yet, so will do so later and see what happens.

You are right: I use a backup task, that is scheduled to run once a day at system shutdown.
This task works successfully, but if I use the PC once again (or more times) on this day, I get at shutdown an error that Acronis Scheduler2 is not responding (see pictures).

Exactly the same - except the message on mine is in English!

I haven't been able to replicate the problem. Does this ever happen when you have no backups scheduled to run (at shutdown) or have any problems with XP not stopping processes/processes hanging. There are ways to force XP to close stubborn processes at shutdown but maybe you should wait for Acronis to respond if there is an open support request.

It happens every time I shut down XP, except the first time on a day (when the scheduled task runs).

Ditto.

Ditto.

Ok, I can tell you how to get XP to shut the process down but it involves changing a registry key value. So you would need to know how to use Regedit and be ok with doing that. It only involves one change and may not do the trick anyway. It certainly doesn't get to the cause of the problem but it will stop all processes that refuse to close. It will not stop the backup at shutdown from working when it should though.

In Regedit navigate to HKEY_CURRENT_USER\Control Panel\Desktop
Doubleclick on the registry key entry AutoEndTasks, and change its value to 1

Thanks for that reg key. Am loathe to change windows config to suit an Acronis problem, as this may cause other problems . eg force premature closure of otherwise OK processes that need to complete before shutdown. I think Acronis really do have to crack this. It is new to 2011 and it appears there are also Schedule2 shutdown problems not only with XP but also with Windows 7.

You're welcome. I quite agree that the reason needs to be found. I can't say that it is a fault in the software or has been caused by it but it is obviously at least related and therefore should be looked into. Like I said, I don't get the problem, even if I set that key back to zero.

I can assure you that the registry key change will not cause any problems, no more than you clicking on 'End' in the dialogue box. It just stops the box from appearing (usually). This isn't a new problem as far as XP goes, it happens with other processes too - it is simply that XP waits around when it doesn't need to.

Bin, just to double check the replication issue (or rather lack of it). Set up a file back up (say just a single folder) to run at system shutdown and check the "once a day only". Having done that, switch off your computer. The backup will work perfectly. Switch on the machine again and when everything hs loaded (couple of minutes in my case), switch it off again. This and all subsequent close downs of the day is when my machine (and it seems ChritianH's) hangs with scheduler2 needing to be manually closed.

Mel's right.

#1: I already tried HKEY_CURRENT_USER\Control Panel\Desktop\AutoEndTasks=1 two days before without any positive effect.
#2: I also tried UPHClean from MS yesterday. UPHClean is a service that gets rid of problems with user profile not unloading. But also without success.
Problem persists :(

Mel

I did do exactly that but have tried it again and can't get it to fail. I have some other registry keys that are associated with this which set the time given for a process or service to respond to a shutdown request. I have highlighted these 5 keys in the attached file. I have set the relevant values to 5000 (=5 seconds) and have had the system like this for a few years - I've never had shutdown issues since. Hope it works.

Its best to modify all the keys and to the same value, and create any that aren't there.

Christian

UPHClean won't really make any difference as it is mainly for problems in a server or shared environment when some software may wrongly try to keep open some registry keys belonging to a user session even though the session is closing closing down. This is about a process that isn't responding to being shut down which isn't the same thing.

Meanwhile I installed a test version of ATIH2011 build 5519 on a completly different system (XP Professional SP3) and got exactly the same: system hangs with scheduler2 needing to be manually closed.

I also changed Mel's suggested keys (shown in timeout_registry_keys_2.jpg) inclusive the "HKEY_CURRENT_USER\Control Panel\Desktop\AutoEndTasks" from 0 to 1 at the todays XP Professional SP3 test machine. Unfortunately also without success (system hangs with scheduler2 needing to be manually closed).

There is only one parallelism between both systems (the XP Prof. an the XP Home): on both machines were installed previous ATIH versions before. But these previous Versions were complete deinstalled before installing ATIH2011.
Maybe this is a hint?

Yesterday ATIH2011 overwrotes a former full backup without any questions with a new one. Thats enough.
It's a great pity.
I gave up and went back to my old TI 11 Home license.

Why didn't you give the backup a different name. I always prefix backups e.g. 'TI11 System 20100916....' or 'TI2011 System 20100916...'. ? I must admit that TI11 always worked perfectly for me and I would vote it my favourite TI but since using 2011 I am changing my mind. I still use TI11 boot CD to make duplicate system backups.

Hello,
I've had the same problem and it drove me nuts. After some browsing here in the forums I did this to solve it:

1: Delete the files Windows temp folder (C:\Windows\Temp). Mine was huge (188GB) and with alot of Acronis temp files.
2: Point your environment temps to a different drive or a path that's not included in your backup (SYSDM.CPL -> Advanced -> Environment Variables) .

After I did this my system (windows 7 x64) doesn't hang on shutdown/restart, and ATH 2011 will not take image/system backup of the temp files on my system drive.

Hope it helps you

emeskay