Acronis Incremental Backup on Event (Shutdown/Restart) - Always Takes 30 Min (Logs show normal times)

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I was wondering if anyone had any clue as to why no matter the size of the backup (whether it's the initial/occasional full backup I have it set up to perform, or the usual small incremental backup), it takes Windows exactly 30 min to exit the "Acronis True Image is terminating the current operations" screen during the shutdown/restart process.  Checking the logs, everything is normal and the operation actually completes within the expected time frame: around 7 min for a full backup and 2 min for an incremental one (as is suggested in the default message).  Obviously 30 min makes having this setup very much not worth it however...

I'm running the most updated version of Acronis 2016 on a Windows 10 Pro, 64-bit system.  Thanks!

Wed, 12/06/2017 - 08:42
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mvp

Typhoon859, welcome to these User Forums.

I do not recollect seeing any issues related to this type of backup scenario posted in the forums (other than a current one in the ATI 2018 forum where this has been broken / doesn't work and is being investigated via a Support Case with Acronis).

Unfortunately, there is no further free support for ATI 2016 users to allow opening a Support Case and Acronis will not be producing any further fixes for that product version, so the only advice is in the way of suggestions for diagnosing what is happening here?

Is this a single task that is being performed on event for shutdown/restart, and is this being done daily or less frequently?

Do you have the ability to create a new backup task of a similar size source data to see if that also gives the same 30 minutes time to complete the shutdown/restart action?  This may help show if the problem is consistent across any tasks or limited to the original one only?

Are you using the MVP Log Viewer tool to look at the backup task logs, what is shown in that tool for the overall time for the backup task to run to completion?

Wed, 12/06/2017 - 13:34
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi, thanks Steve!

This is an event I have set to occur maximum once a day upon shutting down/restarting.  This is done/happens maybe once a week with occasionally a few days in a row if the are updates or perhaps some programs I might be installing.

Prior to this, I actually did create a new backup task just to see (one of the few troubleshooting steps I can think of) and the result was the same.

Yes, I used the MVP Log Viewer tool and as I mentioned, it showed normal times in terms of how long it took.

I don't have this with anything else, but my suspicion is that upon the trigger sent by Acronis I imagine to shut down, Windows doesn't respond to it and maybe just autistically terminates the process after 30 min?  That's probably why it's always that exact amount of time.  I was hoping perhaps one of the devs can point in the right direction as to what in Windows would be responsible for not responding?  Perhaps you may otherwise know?  I suspect the issue would actually be the same on all versions of Acronis.

Thanks again!

Wed, 12/06/2017 - 20:03
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mvp

You could try looking at the Schedul2 log at around the time when the backup is executed and the time that is indicated in the backup log for when it completes, and see if this gives any clue as to what Acronis is doing at that time?  The Schedul2 log doesn't make for easy reading but you should see some details that will give you an idea of what was happening.

Wed, 12/06/2017 - 20:33
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

You just need to change the Log type in the MVP Log Viewer.

2017-12-07 16_41_04.png

Thu, 12/07/2017 - 16:49
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Oh, I see.  I was confused cause I thought it was a totally different thing.  Thanks! XD

So yeah, I checked, and it did actually report an issue/error (though I'm not sure it's Acronis that's at fault).  It logged exactly as I thought, an exit error:

06.12.2017 02:35:56.317 00000000000032E4 API Entry: OP=SET_EXIT_ERROR_NOT_RETRY_FLAG Ver=4 Misc=0 Id=1968 IntUser=0 LogonSid=S-1-5-5-0-95351381 User=NT AUTHORITY\SYSTEM
06.12.2017 02:35:56.317 00000000000032E4 API Reply: OP=SET_EXIT_ERROR_NOT_RETRY_FLAG Ver=4 Status=0 Misc=0 Id=1968
06.12.2017 02:35:56.317 00000000000032E4 API Entry: OP=STOP_WAIT_CHANGES Ver=4 Misc=0 Id=219 IntUser=0 LogonSid=S-1-5-5-0-95351381 User=NT AUTHORITY\SYSTEM
06.12.2017 02:35:56.317 00000000000032E4 API Reply: OP=STOP_WAIT_CHANGES Ver=4 Status=0 Misc=0 Id=219
06.12.2017 02:35:56.317 00000000000034B8 API Reply: OP=WAIT_CHANGES_EX Ver=4 Status=1223 Task=0-0 Result=0(?) Extra=0
06.12.2017 02:35:56.317 00000000000034B8 API Entry: OP=DELETE_TASK Ver=4 Misc=0 Id=2 IntUser=2 LogonSid=S-1-5-5-0-95351381 User=NT AUTHORITY\SYSTEM
06.12.2017 02:35:56.317 00000000000034B8 API Reply: OP=DELETE_TASK Ver=4 Status=0 Misc=0 Id=2

After that, all it logs is the following over and over - nothing after (what seems to be in between whatever actual operations):

06.12.2017 02:35:59.490 00000000000012A4 runnerWait timeout
06.12.2017 02:35:59.490 00000000000012A4 runnerIsIdle=1 running=1 waiting=0 doWait=1

Thu, 12/07/2017 - 17:12
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Not sure if the OP=SET_EXIT_ERROR_NOT_RETRY_FLAG entry suggests an actual error or is just saying that it won't do any retries if an error is thrown?

What I would expect to see for your actual backup task are entries similar to:

Trying task 1-18 as TIME_NORMAL
Running task 1-18
Task 1-18 completed with exit code=0

The task 1-18 is taken from the output for the Acronis Scheduler Manager tool when using 'get list' for a list of tasks known to the scheduler, where this then correlates to a Script identifier which you can match to files in the C:\ProgramData\Acronis\TrueImageHome\Scripts folder.

inst=rlx start=yes loc task=0-0 > get list
 Id ExecApp ExecCmd
--- ---------------
CurUser 1 (DELLSTUDIO\smiths):
  1-4  ~*TrueImageHomeNotify* /dummy /script:"3563E983-1E6E-40E9-98DC-09C3613AC021" /uuid:"3563E983-1E6E-40E9-98DC-09C3613AC021" /run_mode:?RunMode?
  1-8  ~*TrueImageHomeNotify* /dummy /script:"F5662F31-11FA-42E5-97D5-68304C0195EF" /uuid:"F5662F31-11FA-42E5-97D5-68304C0195EF" /run_mode:?RunMode?
  1-10 ~*TrueImageHomeNotify* /dummy /script:"C0847DBE-6533-4FB7-9A2A-107FAEA170FF" /uuid:"C0847DBE-6533-4FB7-9A2A-107FAEA170FF" /run_mode:?RunMode?
  1-12  C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe
  1-13  C:\Program Files (x86)\Acronis\TrueImageHome\ga_service.exe /ransomware
  1-17 ~*TrueImageHomeNotify* /dummy /script:"9EC3DE40-7C53-ABB0-43CE-061C0EB8CADF" /uuid:"9EC3DE40-7C53-ABB0-43CE-061C0EB8CADF" /run_mode:?RunMode?
  1-18 ~*TrueImageHomeNotify* /dummy /script:"48BB1A99-D59F-4C26-837D-A52FF1C4F0FA" /uuid:"48BB1A99-D59F-4C26-837D-A52FF1C4F0FA" /run_mode:?RunMode?
  1-19 ~*TrueImageHomeNotify* /dummy /script:"68BB57D3-545A-4561-BD70-24B845EE1E70" /uuid:"68BB57D3-545A-4561-BD70-24B845EE1E70" /run_mode:?RunMode?
  1-20 ~*TrueImageHomeNotify* /dummy /script:"6FEE76F4-CE2F-49C0-8579-DE1EEAECA8C3" /uuid:"6FEE76F4-CE2F-49C0-8579-DE1EEAECA8C3" /run_mode:?RunMode?
  1-22 ~*TrueImageHomeNotify* /dummy /script:"A5040CA6-CEFD-48E1-8823-8A4263112EBF" /uuid:"A5040CA6-CEFD-48E1-8823-8A4263112EBF" /run_mode:?RunMode?
  1-23  C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe /shutup
User 2 (NT AUTHORITY\SYSTEM):
  2-3   *TrueImageHomeNotify* /shutdown_now
  2-4   C:\Program Files (x86)\Acronis\TrueImageHome\prl_stat.exe for_scheduler
inst=rlx start=yes loc task=0-0 >
Thu, 12/07/2017 - 17:43
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

Hmm, yeah, maybe.  Well, I already pretty much mentioned the main settings I'm using for the backup and nothing else was really specifically altered to have any further effects.

I mean, look, I don't know what it's supposed to be, but I'll give you the logs from a little before the latest backup was initiated and little after:

07.12.2017 15:08:35.722 0000000000001338 Running task 1-2
07.12.2017 15:08:35.722 0000000000001338 DuplicateTokenEx: token=00000000000003FC error=0 token=00000000000003B8
07.12.2017 15:08:35.722 0000000000001338 NewSecurityDescriptor: error=0
07.12.2017 15:08:35.722 0000000000001338 SetTokenInformation: error=0
07.12.2017 15:08:35.722 0000000000001338 Scheduler user for account found
07.12.2017 15:08:35.722 0000000000001338 Session not found
07.12.2017 15:08:35.722 0000000000001338 Duplication of stored token
07.12.2017 15:08:35.722 0000000000001338 GetTokenUserName: error=0 domain=NT AUTHORITY user=SYSTEM
07.12.2017 15:08:35.724 0000000000001338 DsGetDcName: domain=NT AUTHORITY error=1212
07.12.2017 15:08:35.724 0000000000001338 GetUserProfileDirectory error=0.
07.12.2017 15:08:35.724 0000000000001338 LoadUserProfile: user=SYSTEM path=(null) error=0
07.12.2017 15:08:35.726 0000000000001338 CreateEnvironmentBlock: error=0
07.12.2017 15:08:35.726 0000000000001338 CreateProcessAsUser: token=00000000000003B8 error=2
07.12.2017 15:08:35.752 0000000000001338 Runner wait for 4294967295 ms
07.12.2017 15:08:36.721 00000000000012FC OnServiceMainWake: begin
07.12.2017 15:08:36.721 00000000000012FC Trying task 1-2 as RETRY_FAILED
07.12.2017 15:08:36.729 00000000000012FC OnServiceMainWake: next time = 7.12.2017 13:12:42
07.12.2017 15:08:50.770 0000000000001338 Running task 1-2
07.12.2017 15:08:50.770 0000000000001338 DuplicateTokenEx: token=000000000000039C error=0 token=0000000000000364
07.12.2017 15:08:50.770 0000000000001338 NewSecurityDescriptor: error=0
07.12.2017 15:08:50.770 0000000000001338 SetTokenInformation: error=0
07.12.2017 15:08:50.770 0000000000001338 Scheduler user for account found
07.12.2017 15:08:50.770 0000000000001338 Session not found
07.12.2017 15:08:50.770 0000000000001338 Duplication of stored token
07.12.2017 15:08:50.770 0000000000001338 GetTokenUserName: error=0 domain=NT AUTHORITY user=SYSTEM
07.12.2017 15:08:50.770 0000000000001338 DsGetDcName: domain=NT AUTHORITY error=1212
07.12.2017 15:08:50.770 0000000000001338 GetUserProfileDirectory error=0.
07.12.2017 15:08:50.770 0000000000001338 LoadUserProfile: user=SYSTEM path=(null) error=0
07.12.2017 15:08:50.770 0000000000001338 CreateEnvironmentBlock: error=0
07.12.2017 15:08:50.770 0000000000001338 CreateProcessAsUser: token=0000000000000364 error=2
07.12.2017 15:08:50.770 0000000000001338 Runner wait for 4294967295 ms
07.12.2017 15:08:51.724 0000000000000EC0 OnServiceSessionChange: wtsID=1 event=6 (SESSION_LOGOFF)
07.12.2017 15:08:51.724 0000000000000EC0 Session 1 state is 1 (WTSConnected) - locked
07.12.2017 15:08:51.724 0000000000001338 Runner wait for 4294967295 ms
07.12.2017 15:08:51.770 00000000000012FC OnServiceMainWake: begin
07.12.2017 15:08:51.770 00000000000012FC Trying task 1-2 as RETRY_FAILED
07.12.2017 15:08:51.770 00000000000012FC OnServiceMainWake: next time = 7.12.2017 13:12:42
07.12.2017 15:08:51.770 0000000000001338 Running task 1-2
07.12.2017 15:08:51.770 0000000000001338 DuplicateTokenEx: token=00000000000003BC error=0 token=0000000000000384
07.12.2017 15:08:51.770 0000000000001338 NewSecurityDescriptor: error=0
07.12.2017 15:08:51.770 0000000000001338 SetTokenInformation: error=0
07.12.2017 15:08:51.770 0000000000001338 Scheduler user for account found
07.12.2017 15:08:51.770 0000000000001338 Session not found
07.12.2017 15:08:51.770 0000000000001338 Duplication of stored token
07.12.2017 15:08:51.770 0000000000001338 GetTokenUserName: error=0 domain=NT AUTHORITY user=SYSTEM
07.12.2017 15:08:51.770 0000000000001338 DsGetDcName: domain=NT AUTHORITY error=1212
07.12.2017 15:08:51.770 0000000000001338 GetUserProfileDirectory error=0.
07.12.2017 15:08:51.770 0000000000001338 LoadUserProfile: user=SYSTEM path=(null) error=0
07.12.2017 15:08:51.770 0000000000001338 CreateEnvironmentBlock: error=0
07.12.2017 15:08:51.770 0000000000001338 CreateProcessAsUser: token=0000000000000384 error=2
07.12.2017 15:08:51.786 0000000000001338 Runner wait for 4294967295 ms
07.12.2017 15:08:51.864 0000000000000EC0 OnServiceControlStop: shutdown
07.12.2017 15:08:51.864 00000000000012FC OnServiceGlobStop begin
07.12.2017 15:08:51.864 00000000000012FC ExecuteShutdownTasks begin
07.12.2017 15:08:51.864 00000000000012FC Trying task 1-7 as SHUTDOWN
07.12.2017 15:08:51.864 00000000000012FC Awaiting for running task completion
07.12.2017 15:08:51.864 0000000000001338 Running task 1-7
07.12.2017 15:08:51.864 0000000000001338 DuplicateTokenEx: token=0000000000000338 error=0 token=00000000000003A8
07.12.2017 15:08:51.864 0000000000001338 NewSecurityDescriptor: error=0
07.12.2017 15:08:51.864 0000000000001338 SetTokenInformation: error=0
07.12.2017 15:08:51.864 0000000000001338 Duplication of stored token
07.12.2017 15:08:51.864 0000000000001338 GetTokenUserName: error=0 domain=NT AUTHORITY user=SYSTEM
07.12.2017 15:08:51.864 0000000000001338 DsGetDcName: domain=NT AUTHORITY error=1212
07.12.2017 15:08:51.864 0000000000001338 GetUserProfileDirectory error=0.
07.12.2017 15:08:51.864 0000000000001338 LoadUserProfile: user=SYSTEM path=(null) error=0
07.12.2017 15:08:51.864 0000000000001338 CreateEnvironmentBlock: error=0
07.12.2017 15:08:51.880 0000000000001338 CreateProcessAsUser: token=00000000000003A8 error=0
07.12.2017 15:08:51.880 0000000000001338 Runner wait for 4294967295 ms
07.12.2017 15:08:51.880 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:08:51.880 00000000000012FC runnerWait done
07.12.2017 15:08:51.895 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:08:52.020 0000000000002AA4 API Entry: OP=CREATE_TASK Ver=4 Misc=0 Id=0 IntUser=0 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:08:52.020 0000000000002AA4 API Reply: OP=CREATE_TASK Ver=4 Status=0 Misc=0 Id=2
07.12.2017 15:08:52.020 0000000000002AA4 API Entry: OP=GET_WAIT_ID Ver=4 Misc=0 Id=2 IntUser=2 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:08:52.020 0000000000002AA4 API Reply: OP=GET_WAIT_ID Ver=4 Status=0 Misc=0 Id=220
07.12.2017 15:08:52.020 0000000000002AA4 API Entry: OP=WAIT_CHANGES_EX Ver=4 Misc=0 Id=2 IntUser=0 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:08:52.020 0000000000002AA4 WaitId=220 Product=0 (TEST)
07.12.2017 15:08:56.907 00000000000012FC runnerWait timeout
07.12.2017 15:08:56.907 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:01.908 00000000000012FC runnerWait timeout
07.12.2017 15:09:01.908 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:06.909 00000000000012FC runnerWait timeout
07.12.2017 15:09:06.909 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:11.909 00000000000012FC runnerWait timeout
07.12.2017 15:09:11.909 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:16.909 00000000000012FC runnerWait timeout
07.12.2017 15:09:16.909 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:21.910 00000000000012FC runnerWait timeout
07.12.2017 15:09:21.910 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:26.910 00000000000012FC runnerWait timeout
07.12.2017 15:09:26.910 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:31.911 00000000000012FC runnerWait timeout
07.12.2017 15:09:31.911 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:36.911 00000000000012FC runnerWait timeout
07.12.2017 15:09:36.911 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:41.911 00000000000012FC runnerWait timeout
07.12.2017 15:09:41.911 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:46.912 00000000000012FC runnerWait timeout
07.12.2017 15:09:46.912 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:51.913 00000000000012FC runnerWait timeout
07.12.2017 15:09:51.913 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:09:56.913 00000000000012FC runnerWait timeout
07.12.2017 15:09:56.913 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:01.914 00000000000012FC runnerWait timeout
07.12.2017 15:10:01.914 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:06.914 00000000000012FC runnerWait timeout
07.12.2017 15:10:06.914 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:11.915 00000000000012FC runnerWait timeout
07.12.2017 15:10:11.915 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:16.915 00000000000012FC runnerWait timeout
07.12.2017 15:10:16.915 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:21.916 00000000000012FC runnerWait timeout
07.12.2017 15:10:21.916 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:26.917 00000000000012FC runnerWait timeout
07.12.2017 15:10:26.917 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:31.918 00000000000012FC runnerWait timeout
07.12.2017 15:10:31.918 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:36.919 00000000000012FC runnerWait timeout
07.12.2017 15:10:36.919 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:41.920 00000000000012FC runnerWait timeout
07.12.2017 15:10:41.920 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:46.921 00000000000012FC runnerWait timeout
07.12.2017 15:10:46.921 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:51.932 00000000000012FC runnerWait timeout
07.12.2017 15:10:51.932 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:10:56.932 00000000000012FC runnerWait timeout
07.12.2017 15:10:56.932 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:11:01.932 00000000000012FC runnerWait timeout
07.12.2017 15:11:01.932 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:11:06.933 00000000000012FC runnerWait timeout
07.12.2017 15:11:06.933 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:11:08.527 00000000000014F0 API Entry: OP=SET_EXIT_ERROR_NOT_RETRY_FLAG Ver=4 Misc=0 Id=15200 IntUser=0 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:11:08.527 00000000000014F0 API Reply: OP=SET_EXIT_ERROR_NOT_RETRY_FLAG Ver=4 Status=0 Misc=0 Id=15200
07.12.2017 15:11:08.527 00000000000014F0 API Entry: OP=STOP_WAIT_CHANGES Ver=4 Misc=0 Id=220 IntUser=0 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:11:08.527 00000000000014F0 API Reply: OP=STOP_WAIT_CHANGES Ver=4 Status=0 Misc=0 Id=220
07.12.2017 15:11:08.527 0000000000002AA4 API Reply: OP=WAIT_CHANGES_EX Ver=4 Status=1223 Task=0-0 Result=0(?) Extra=0
07.12.2017 15:11:08.527 0000000000002AA4 API Entry: OP=DELETE_TASK Ver=4 Misc=0 Id=2 IntUser=2 LogonSid=S-1-5-5-0-104548316 User=NT AUTHORITY\SYSTEM
07.12.2017 15:11:08.527 0000000000002AA4 API Reply: OP=DELETE_TASK Ver=4 Status=0 Misc=0 Id=2
07.12.2017 15:11:11.933 00000000000012FC runnerWait timeout
07.12.2017 15:11:11.933 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:11:16.934 00000000000012FC runnerWait timeout
07.12.2017 15:11:16.934 00000000000012FC runnerIsIdle=1 running=1 waiting=0 doWait=1
07.12.2017 15:11:21.934 00000000000012FC runnerWait timeout

Both before and after, the entries you see looping repeat(ed) many times.  Obviously this is from the Schedul2 log.  Is there any information I may provide which might help?  Personally, I'm at the point where my troubleshooting knowledge and understanding of how this program is further written ends.

Seeing as this issue would likely apply to any version of Acronis, it would be great if it can at least be looked into :/.  I feel like a dev should definitely have a clue as to what might be affecting this, given the provided information.

 

PS- I can't find how to isolate it with the scrollbar the way you did.  It's what I initially was looking for as well.  Putting it in quotes doesn't work >.<

Fri, 12/08/2017 - 00:50
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

The further log data shows two specific Acronis tasks 1-2 and 1-7 where the latter looks to be your 'On Event of shutdown/restart' task:

07.12.2017 15:08:51.864 00000000000012FC Trying task 1-7 as SHUTDOWN

I don't see any exit entry for task 1-7 but the log only covers till 15:11.21 (2.5 minutes) for the snippet shown, so can't confirm or deny that the task had registered in the log as having finished and what exit error code value was given.

As I stated early on in this discussion, there is a bug with ATI 2018 that I have an open Support Case for, which prevents any task running 'On Event of shutdown/restart' - they just get killed off within the 2 minute timeout windows!  The developers will not look at unsupported versions.

To get the output as mine was, change the formatting from Normal to be Formatted instead.

2017-12-08 15_02_24.png

Fri, 12/08/2017 - 15:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 5

It was only 2.5 minutes because there wasn't anything after besides the same loop of the lines I already showed.  Maybe it is Acronis then in that it fails to make a shutdown request?  Not really sure then.. :/

Also, I understand that they're no longer supporting "2016", but this isn't so much a "2016" issue, as I haven't found it doing this before on other machines, so much as it is an Acronis issue when paired with certain computers.  I would wager that it's in conflict with something, as any version I'd install here would be.

In any case, I'm guessing there aren't any guesses as to what I may try to do for getting this resolved?

Thanks, I appreciate your time!

Fri, 12/08/2017 - 22:22