Restore doesn't seem any different
I just installed True Image 2018 and created a backup of my system. To test it, I installed a new app on my system then restored the backup. I expected the newly installed app to be missing but it's still there. I've never used this kind of software before so may be user error but not sure what I'm doing wrong. Any help is appreciated.


- Log in to post comments

Heidi, in addition to the good advice offered by Patrick, I would recommend getting a spare disk drive to use when testing any restore / recovery actions - you can recover to such a spare drive connected externally if you wish, or you can be completely safe and remove your main OS drive and replace it with the spare drive then recover to the new drive using the bootable Acronis Rescue media.
- Log in to post comments
In reply to What kind of backup did you… by truwrikodrorow…

Thanks for the additional info. I backed up the Entire PC onto an external drive. Then I launched True Image from the PC and choose Restore and selected the backup from the external drive. I didn't get any messages that indicated it wasn't working. It went through a process that took some time and then rebooted. It felt like it was working, but, as I said, after it rebooted the software that I had just installed was still on there.
I don't have any data on the system. It's very clean except I've installed all of my software apps. My thinking was that if it got messed up (virus or whatever), I'd like to be able restore a clean system without having to hire a service to flatten and reinstall everything. And without me having to reinstall and track down all the authcodes, etc.
You mentioned I cant restore from the drive I booted from. I was surprised that it seemed to be working that way but I didn't see a process for how to boot off the external drive (with my backup). Maybe I'm missing the proper instructions?
- Log in to post comments

Heidi, from your description, I would say that no restore actually took place. Starting a restore from within Windows of your Windows OS drive / partition will always require a reboot to actually perform that restore operation. Acronis cannot restore Windows programs & files that are locked / in use by the OS during that process. This is a lot different to using Microsoft VSS to create a snapshot of such programs & files for a backup task.
I would strongly recommend always doing any OS restore/recovery operation by using the Acronis bootable Rescue Media (on CD/DVD or USB stick). Doing this from within an active Windows OS will require Acronis to modify your Boot Configuration Data store information in order to boot into a standalone Linux OS environment where no Windows OS is active to interfere with the restore process. This is fine when all works well but if any problems arise, it can leave you with a non-booting system needing a repair of the BCD data to correct.
See KB 60131: Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media for further information on this type of action.
- Log in to post comments
In reply to Heidi, from your description… by truwrikodrorow…

Thanks Steve. I'll give that a try!
- Log in to post comments