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ATI running really slowly

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Up till yesterday, ATI was fine but it has just slowed right up. The only change on my computer was an update to Windows 10. I have found an update to ATI 2018, downloaded and installed it but it has made no difference. My daily backup is scheduled to take 1 day 12 hours. This is ridiculous. I have tried to make contact with Acronis but that seems impossible. I hope someone here can help me but I might have to find a better program if not. Shame, because I have been with Acronis for years.

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Hello Howard Neil,

According to your description, it seems like there are just a lot of changes to be backed up because of the system update. That is why the incremental backup may take a lot more time than before as it will need to capture all the new data.

Could you also tell me about the difficulties in contacting Acronis Support? They are normally quite accessible.

Howard, what was the update for Windows 10 that you have installed yesterday?

In case this was the latest Windows 10 Insiders build 17063 (released yesterday) please see KB 60589: Acronis True Image: Windows Insider Program (beta) builds support