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Backup stops at 15%

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Hello, everyone,

My backup always stops at 15%. This has been done since the Windows 10 function update (Windows 10, version 1709).
I have already uninstalled and reinstalled Acronis. I also created new backup plans. 
There is no error message. The process simply stops and does not continue. I also can't stop the started backup anymore.

I use Windows 10 64-bit and Acronis Backup 11.7 (Build 11.7.50073)

Can someone help me?

For a test I installed acronis true image 2018. Again, my backup stops at 90%. There is also no error message.

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Posts: 22
Comments: 3800

Hi,

From what I've checked there were no similar issues reported so far, so the problem should be investigated with our support team involved. Remember to capture dump of service_process.exe (see https://kb.acronis.com/content/27931) which would show where the problem could be. Another thing to capture is system information report (see https://kb.acronis.com/content/36248).

Thank you.