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Universal Restore is automatically applied.....

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Hi,

I tested now with PE and Linux edition of Acronis TI 2018 when trying to clone a running Win10 onto a larger SSD. At the end of the cloning process there is UR automatically applied (not happening on TI2017) and can't be unchecked. This leaves the Realtek Sound with a "Yellow" in DeviceManager (not working anymore) and also the CPUs are marked...

With TI2018 you can download a seperate UR.ISO.... what does this make for a sense...?

With BuR you can't clone, but you have a seperate UR "icon".....

 

Enhancement request for TI:

- as there is UR obviously available without the need of a dedicated UR.ISO, why not give an additional Icon (as you have in BuR media)

- at the end of the Cloning process, show a message that UR might be required (but don't apply it automatically)

- dismiss the UR.ISO (saves resources to implement the additional Icon on TI)

 

Enhacement request for BuR:

- add the Clone wizard

 

Regards

 

Volker

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Volker, please submit your enhancement requests directly to Acronis using the Feedback tool that you can find in the GUI > Help page.

When you make the Acronis Rescue Media, there is no need to include Universal Restore on that media.  You don't need to even have UR installed if you are not intending on doing a hardware migration to a new computer.

I am a little puzzled by your opening statement:

"I tested now with PE and Linux edition of Acronis TI 2018 when trying to clone a running Win10 onto a larger SSD."

If I read the statement correctly, how is it possible to be booted from either the WinPE or Linux bootable Rescue media and still have a running Windows 10 OS to clone from?

ATI 2018 allows for doing a live clone of your active Windows 10 OS to a new SSD (or HDD) by using the Microsoft VSS Snapshot function (as used to make online backups).  

When booted from rescue media, then by definition, Windows is not running.

Hi,

to clarify upfront... all tests were done with Acronis running from boot media... either WinPE or Linux based...

the original internal drive was connected via USB and the new, bigger drive was mounted IN the laptop..

 

Clone 1 - TI2018-WinPE:

Cloning succeeded ok, UR was automatically applied. There was NO option during the process to disable/enable UR. After the reboot Sound and CPUs were "yellow" in devicemanager.

 

Clone 2 - TI2018-Linux:

Cloning succeeded ok, UR was automatically applied. There was NO option during the process to disable/enable UR. After the reboot Sound and CPUs were "yellow" in devicemanager.

 

Clone 3 - TI2017-WinPE:

Cloning succeeded ok, UR was NOT automatically applied. Everything works....

 

--> TI2018 applies UR automatically and does not provide any option to enable/disable.... this is "wrong" from my perspective...

 

Regards

Volker

Volker, thank you for the clarification.  I can only recommend that you open a Support Case directly with Acronis for this issue and let them investigate why this behaviour is happening.

I do not normally build the Acronis bootable Rescue Media to include Universal Restore as this is intended for a very specific hardware migration scenario.

My normal rescue media that I use, including for cloning, is the MVP Custom WinPE version where I do have Universal Restore included but this always is used as a separate application when I have tested using the media.

Hi,

let's look at it from a simple user perspective... you download the linux based .iso and use it...

here is the discrepancy between TI2017 and TI2018.... TI2017 does NOT apply UR on CloneDisk, TI2018 does...

 

The fact that you can download a seperate ISO only for UR tells me that TI2018 is behaving wrongly...

 

it is more logic as TI2017 does.... if you want to CloneDisk and apply UR, you can/should apply them in 2 steps...

if you want to give the user the freedom to do it at the same time, you must be able to disable it, as it causes massive problems when you only want to install a new/bigger harddisk....

 

will open ticket...

 

Regards

Volker

Volker, thanks for the update, please let us know how you get on with the support ticket.

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Hello Everyone,

The issue is already being worked on by the development team (internal ID TI-128198). Currently, Acronis Universal Restore is not applied if the following conditions are true.

  1. the operation system is Windows 10 and higher (this condition is only checked when cloning the live OS)
  2. the cloned drive doesn't have an OS installed
  3. both drives have the same interface e.g.  SCSI->SCSI

So, to solve drivers issues like one reported by OP the devs now work on adding the check for OS to the bootable media. 

 

Hi,

 

just note that I tried to clone with TI2019 (WinPE based), same issue...

 

Volker

Ekaterina Surkova, what is the reasoning for applying UR automatically to a "clone" in the first place?  A clone is supposed to be an exact copy of the original disk.  Automatically applying UR without the users knowledge seems to defeat the purpose and is a bit misleading if this is happening under the hood for any reasons.  At a mimimum, if UR is being applied after cloning, a notification should be shown to the user, or a prompt asking them if they intend to use the disk in the same hardware or migrate it to a new computer.

I do think it would be great if the UR option was available as a user-selected option for cloning if they were planning to clone and migrate a disk to new hardware.  In practice, it's not likely to work as expected since OEM licenses don't migrate to new hardware, but for those instances where a retail license is being used, or a previously licensed Windows 10 system that matches on the new hardware would be great if it's needed.  Most times though, people are just cloning from an older or smaller drive to a newer or bigger drive in the same system and UR should never be applied in those instances since that impacts the "identical" nature of the clone by resetting or modifying critical drivers that have already been installed by the OS or user.

 

- Even the clone KB article says that UR would need to be applied separately.

https://kb.acronis.com/content/61665

- And the FAQ needs to be updated regarding Active cloning in Windows as it is no longer always the case that the system will boot to the Linux Recovery Environment when cloning is started in Windows with 2019

https://www.acronis.com/en-us/support/documentation/ATI2019/#37696.html

- And other references in the user guide state a clone will be "identical" to the source disk

https://www.acronis.com/en-us/support/documentation/ATI2019/index.html#30481.html

Edit - and just saw this one today 2/28/2019 as well

https://forum.acronis.com/forum/acronis-true-image-2018-forum/after-clone-yellow-triangles-device-manager

 

 

 

 

Wanted to cross reference these 2 threads since there is overlap

This thread we are on here:

https://forum.acronis.com/comment/489983#comment-489983

And this other one with more information and details:  

https://forum.acronis.com/forum/acronis-true-image-2019-forum/restore-workstation#comment-490650

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Bobbo, thank you for gathering the topics in one thread - I'm clarifying the situation with the product team 

Thank you Ekaterina!

Hopefully the video shows the issue well in the thread https://forum.acronis.com/forum/acronis-true-image-2019-forum/restore-workstation#comment-490650

Basically it looks like UR logic is broken on win 7.

But also need to keep in mind that it's not uncommon for the controller to vary when cloning since people may be using another internal port or external drive that is not on the same controller as the original disk to perform the clone. 

Would love to see the option to apply UR afterwards though, but based upon user input and their ability to select if they are moving the clone into a new system or not and would want to apply UR if they plan to move it into another system.

If UR can be incorporated directly into winpe, without having to separately install UR, that's also great! It would be awesome if this happens in the main application in Windows at some point too.

The other issue from UR is that some of the drivers are rolled back or fail to start. Audio seems to be the biggest issue and video followed close behind.

Always look forward to improvements that enhance the customer experience!