[SOLVED] Licensing problem "Unable to acquire quota for server"
Hello,
I recently upgraded an Acronis Backup Advanced 11.7 installation to Acronis Backup Advanced 12.5.
At first everything went fine: I was able to configure via web-interface and installed my new license key "Acronis Backup Advanced Virtual Host Subscription License".
It wasn't until a bit later that I encountered several error messages, i.e. wasn't able to access some menus and the like.
So I completly deinstalled and then reinstalled Acronis.
The error messages are gone since but I can't use my license anymore.
It shows up as available but when trying to assign it, I get "Unable to acquire quota for server".
Already tried restarting the server and repairing Acronis via installer.
Any help is appreciated.
Thanks in advance.

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Hello, please clarify the build number you use (top right (?) icon -> About). If I understand you correctly, the license was previously assigned to this machine before re-installation, right?
What about backup of this machine? Are you able to create and run the backup?
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Yes, the license was used for the first time on the server to upgrade Acronis from 11.7 to 12.5
About is: 'Acronis Backup 12.5', 'Build: 8850'
When I set my backup plan to source 'complete machine' and devices to 'all virtual machines', an error message appears: "A license is required. One or more machines don't have a license assigned."
A backup plan for Exchange databases works just fine.
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Some screenshots attached
Attachment | Size |
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436447-142638.png | 37.22 KB |
436447-142640.png | 12.17 KB |
436447-142641.png | 37.82 KB |
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Such error might appear in attempt to assign a license to already licensed machine (known issue, internal # ABR-108594).
Try to revoke the license: drill down to the list of assigned machines, find your machine in the list and Revoke the license. After that assign the license again.
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Unfortunatly the license shows 'This license isn't assigned to a machine/device.'
(as seen in 436447-142641.png above)
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Then I suggest you to contact Acronis Support, they will help you.
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Apparently there is no support for NFR-licenses. :(
The Acronis Support just fixed my problem using an internal troubleshooting tool on the host.
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In reply to Apparently there is no… by truwrikodrorow…


Hello Stefan, please check your personal messages (click on My Account at the top of the page and then Dialogs)
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