Differential backup failed, proceeded to full backup - success, but validate fails

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 0

Hi,

I'm running Acronis True Image Version 2017, Build 8058.  I have been successfully backing up my data on a weekly basis from a desktop C drive to an external USB drive, using a method of 1 full + 5 differentials.  Last night the differential backups 4 and 5 both reported errors (see below).  It then proceeded automatically to the next full backup, which completed successfully according to the software and the logs.  However, when I ran a 'validate' on the full backup, it too reported the same 0x40005 error.  How to I address correcting this?  The external drive is available and no errors have been recorded related to any of the hardware on the system.

Here is the differential log error information:

2018-02-17 22:46:43:616 2716 E00040005: Error 0x40005: Error occurred while searching in the file.

| trace level: error

| line: 0xa92e3420176087dc

| file: k:\8058\archive\verify.cpp:488

| function: `anonymous-namespace'::ArchiveVerifyOperation::Execute

| line: 0xa92e3420176087dc, k:\8058\archive\verify.cpp:488, `anonymous-namespace'::ArchiveVerifyOperation::Execute

| $module: ti_demon_vs_8058

|

| error 0x170026: Decompression has failed.

| line: 0x675e03a7d2d4eb0e

| file: k:\8058\archive\decompress.cpp:52

| function: Archive::Decompressor::GetError

| line: 0x675e03a7d2d4eb0e, k:\8058\archive\decompress.cpp:52, Archive::Decompressor::GetError

| $module: ti_demon_vs_8058

|

| error 0x170018: incorrect data check

| line: 0x675e03a7d2d4eb0d

| file: k:\8058\archive\decompress.cpp:51

| function: Archive::Decompressor::GetError

| line: 0x675e03a7d2d4eb0d, k:\8058\archive\decompress.cpp:51, Archive::Decompressor::GetError

| code: 0xfffffffffffffffd

| $module: ti_demon_vs_8058

2018-02-17 22:46:44:015 2716 E013C0005: Error 0x13c0005: Operation has completed with errors.

| trace level: error

| line: 0x9f2c53c72e8bcea1

| file: k:\8058\products\imager\demon\main.cpp:683

| function: main

| line: 0x9f2c53c72e8bcea1, k:\8058\products\imager\demon\main.cpp:683, main

| $module: ti_demon_vs_8058

 

Here is an extract of the full back log results:

To file: Beatle2 - C-drive files_full_b6_s1_v1.tib Compression: Normal Exclude: System files 
2/17/2018 10:48:23 PM: Writing full version to file: Beatle2 - C-drive files_full_b6_s1_v1.tib
2/17/2018 11:29:55 PM: The following backups have been successfully created: E:\Acronis Backups\Beatle2 - C-drive files_full_b6_s1_v1.tib
2/17/2018 11:30:11 PM: Validate Backup Archive Location: E:\Acronis Backups\Beatle2 - C-drive files_full_b6_s1_v1.tib 
2/18/2018 12:09:54 AM: Operation has succeeded.

Start: 2/17/2018 10:47:22 PM 
Stop: 2/18/2018 12:09:54 AM 
Total Time: 01:22:32 

 

Here is an extract of the validate run I did tonight:

2/18/2018 5:01:39 PM: Operation Backup validation started manually.
2/18/2018 5:01:41 PM: Priority changed to Low.
2/18/2018 5:01:41 PM: Validate Backup Archive Location: E:\Acronis Backups\Beatle2 - C-drive files_full_b6_s1_v1.tib 
2/18/2018 5:14:32 PM: Error 0x40005: Error occurred while searching in the file.
2/18/2018 5:14:32 PM: Error 0x13c0005: Operation has completed with errors.

Start: 2/18/2018 5:01:39 PM 
Stop: 2/18/2018 5:14:32 PM 
Total Time: 00:12:53 

 

 

 

Mon, 02/19/2018 - 02:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Kevin, welcome to these User Forums.

Sorry but I would suspect that you may have a failing backup drive here that is starting to give these errors.

I would recommend running CHKDSK E: /R for this drive to do a check for any bad sectors, and see if that brings up any further information.

You should also check the drive makers support website for any diagnostic tools they provide to check the drive integrity.

See the list of support sites in this KB document:

Mon, 02/19/2018 - 14:41
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