Update Not Installing
I'm trying to update from build 5554 and the installer gets to the end but doesn't complete. Waited a long time and still see 5554. How long should it take? Tried several times and the manual download too. Have Windows 10.


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In reply to User1, welcome to these User… by truwrikodrorow…

Yes build 8058. I tried all you suggested and with uninstall/cleanup tool/clean install I get the same result as before with the web and account methods. I see the installer bars get to the end (validating install/creating folders/copying new files/removing backup files) then the hard drive keeps moving for awhile then nothing happens, so I'm not seeing the option to launch ATI. Looks like it's not installed and all I see in the Acronis folder is Acronis website. Repeated install and rebooted several times. Also disabled av beforehand. Maybe there's a conflict with Windows Creator update or something?
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There is no known widespread issue with installing ATI 2017 build 8058 with the Windows 10 latest updates, including the Fall Creators (1709) update - I have the same installed on several computers running this OS version.
The other suggestion at this point would be to try creating a new Admin user account and trying the install from there, in case this is related more to an issue with the current user account being used?
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In reply to There is no known widespread… by truwrikodrorow…

Got it installed now. After reading this thread I figured out to try installing from THE (built-in hidden inactive disabled) elevated administrator account:
https://forum.acronis.com/forum/acronis-true-image-2017-forum/solved-at…
https://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-a…
Is this normal? I haven't had to do this to install any app before. Logging out and back into my unelevated user administrator account and right clicking run as administrator didn't allow installation.
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A normal Admin account should have been fine but it is possible that there is an issue with the account you were trying to install from. Glad you have got the update installed and thanks for giving feedback.
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