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Acronis 11.7 error in scheduled backup but ok in manual backup

Thread needs solution

Hi.

Can you check my log file and help me with a solution for "Torre di Hanoi" scheduled backup?

 

Thanks 

 

Command 'Running backup plan 'Copia Server2016'' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_44397
Message: Command 'Running backup plan 'Copia Server2016'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44397
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44397
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44397
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_44397
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_44397
Message: Failed to commit operations.
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a2
Fields:  $module : disk_bundle_vs_44397
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_44397
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_44397
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_44397
Message: Unknown Win32 error
--------------------

0 Users found this helpful
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Posts: 22
Comments: 3800

Hi Andrea,

The error is related to VSS malfunctioning on particular system the "System Writer" VSS writer is unable to process the VSS snapshot (the details of the error should be in Windows Event Log). You should start with Acronis Backup: VSS Troubleshooting Guide which provides general troubleshooting steps on how to diagnose and resolve VSS issues. You may also try running the free Acronis VSS Doctor tool to check the VSS configuration and status on particular machine.

Thank you.

Hi Vasily and thanks for your response.

I put my report but I can't find my problem in the windows server machine.

Can you analyze the file ?

Thanks

Attachment Size
449204-146909.txt 60.47 KB
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Posts: 22
Comments: 3800

Hi Andrea,

On the system there are issues with Acronis VSS Provider registration - probably caused by some uninstall/reinstall attempts. Quote from event log:

Message: Errore del servizio Copia Shadow del volume: errore nella creazione della classe COM del provider di copie shadow con CLSID {79079d5c-ef20-4952-b9fc-cfd443b38641} [0x80040154, Interfaccia non registrata. ].

ID provider: {f782463b-33bb-4043-ad8d-60b728d26a6c}

The bolded ID is the ID of Acronis VSS Provider which is inconsistent on this system. To workaround the issue by properly uninstalling Acronis VSS Provider follow the below instructions:

  1. Open the Registry Editor (Start -> Run -> enter "regedit", hit enter) 
  2. Navigate to the entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSS\Providers
  3. Right-click on the entry with GUID {f782463b-33bb-4043-ad8d-60b728d26a6c} and export it to a file for backup purposes
  4. Delete the tree with the GUID {f782463b-33bb-4043-ad8d-60b728d26a6c} 
  5. Reboot the machine after making registry changes
  6. In the backup plan settings go to Backup Options->Volume Shadow Copy and change the selection of VSS provider to "Software - system provider" if not selected already. This will result in usage of Microsoft VSS provider instead of Acronis one (Acronis VSS Provider is already deprecated in Acronis Backup v12.5 and recommend to use Microsoft VSS Provider everywhere instead).

If the above doesn't help then please continue working with our support team.

Thank you.

In reply to by truwrikodrorow…

Hi Vasily.

I make the modify to my machine registry but the problem is always present.

I try to configure a new task backup.

This is my log:

Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

    Error code: 0x70021
    $module = "disk_bundle_vs_44397"
    Tag: 0xDF81DA2C74EC50A2
Failed to unlock the volume snapshot.

    Error code: 0x10C443
    $module = "disk_bundle_vs_44397"
    Tag: 0x3FEC04E376B8A12C
VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.

    Error code: 0x10C469
    $module = "disk_bundle_vs_44397"
    Tag: 0x3FEC04E376B89D89
Unknown Win32 error

    Error code: 0xFFF0
    code = 2.147.754.994 (0x800423F2),
    $module = "disk_bundle_vs_44397"
    Tag: 0xBD28FDBD64EDB8F8
Additional info: 
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff3928b
Fields:  $module : disk_bundle_vs_44397
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

    Error code: 0x70021
    $module = "disk_bundle_vs_44397"
    Tag: 0xDF81DA2C74EC50A2
Failed to unlock the volume snapshot.

    Error code: 0x10C443
    $module = "disk_bundle_vs_44397"
    Tag: 0x3FEC04E376B8A12C
VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.

    Error code: 0x10C469
    $module = "disk_bundle_vs_44397"
    Tag: 0x3FEC04E376B89D89
Unknown Win32 error

    Error code: 0xFFF0
    code = 2.147.754.994 (0x800423F2),
    $module = "disk_bundle_vs_44397"
    Tag: 0xBD28FDBD64EDB8F8
--------------------
Error code: 33
Module: 7
LineInfo: df81da2c74ec50a2
Fields:  $module : disk_bundle_vs_44397
Message: Failed to create volume snapshot.
--------------------
Error code: 50243
Module: 16
LineInfo: 3fec04e376b8a12c
Fields:  $module : disk_bundle_vs_44397
Message: Failed to unlock the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 3fec04e376b89d89
Fields:  $module : disk_bundle_vs_44397
Message: VSS writer 'System Writer' with class ID 'E8132975-6F93-4464-A53E-1050253AE220' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields:  code : 2147754994, $module : disk_bundle_vs_44397
Message: Unknown Win32 error
--------------------

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Andrea,

The error is the same as in your original post, so apparently VSS is still not working properly on the affected system. For futher troubleshooting please contact our support team for assistance - new Acronis VSS Doctor output will be required to check + we'll need to validate the registry changes and the current system state (likely it will have to be done over a remote assistance session).

Thank you.

In reply to by truwrikodrorow…

Hi.

Do you think the problem is in my windows 2016 Server?

 

2018-05-07 23:16:22 GMT+02:00
AcronisVSSDoctor-net45, 1.0.39.0, v4.0.30319
Microsoft Windows NT 6.2.9200.0, 4.0.30319.42000

===========================================================
VSS Services Configuration and Status

Status: OK
Description: All VSS-related services are configured correctly

Services:

Name: swprv
Title: Provider di copie shadow software Microsoft
Status: Running
ReferenceStatus: 
NeedToFixStatus: False
StartMode: Manual
ReferenceStartMode: Manual
NeedToFixStartMode: False
IsOk: True
ExpectationDescription: 
Exception: 

Name: VSS
Title: Copia shadow del volume
Status: Running
ReferenceStatus: 
NeedToFixStatus: False
StartMode: Manual
ReferenceStartMode: Manual
NeedToFixStartMode: False
IsOk: True
ExpectationDescription: 
Exception: 

Name: EventSystem
Title: COM+ Event System
Status: Running
ReferenceStatus: Running
NeedToFixStatus: False
StartMode: Auto
ReferenceStartMode: Auto
NeedToFixStartMode: False
IsOk: True
ExpectationDescription: 
Exception: 

===========================================================
VSS Providers Configuration

Status: OK
Description: Only known VSS provider(s) found

Providers:

Id: 89300202-3cec-4981-9171-19f59559e0f2
Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{89300202-3cec-4981-9171-19f59559e0f2}
Name: Microsoft File Share Shadow Copy provider
IsDefault: True

Id: b5946137-7b9f-4925-af80-51abd60b20d5
Path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}
Name: Microsoft Software Shadow Copy provider 1.0
IsDefault: True

===========================================================
VSS Access Control Configuration

Status: OK
Description: Known VSS access control entries are configured correctly

AccessControls:

UserName: NT Authority\NetworkService
EntryExists: True
UserExists: True
IsActive: True
IsOk: True
StatusDescription: 

===========================================================
VSS Components Availability

Status: OK
Description: VSS components are accessible

===========================================================
VSS Writers Status

Status: OK
Description: All VSS writers are working correctly

Writers:

Name: Task Scheduler Writer
Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: VSS Metadata Store Writer
Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: Performance Counters Writer
Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: System Writer
Id: {e8132975-6f93-4464-a53e-1050253ae220}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: SqlServerWriter
Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: ASR Writer
Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: Shadow Copy Optimization Writer
Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: Registry Writer
Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: IIS Config Writer
Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: IIS Metabase Writer
Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: Certificate Authority
Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: WMI Writer
Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: MSSearch Service Writer
Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: Windows Server Storage VSS Writer
Id: {e376ebb9-f0fe-4e1a-adaa-bfbdaf3ab488}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: DFS Replication service writer
Id: {2707761b-2324-473d-88eb-eb007a359533}
State: [1] Stabile
IsOk: True
Error: Nessun errore

Name: NTDS
Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
State: [1] Stabile
IsOk: True
Error: Nessun errore

===========================================================
VSS Shadow Storages Status

Status: OK
Description: All VSS shadow storages are configured correctly

Storages:

ForVolume: C:\
OnVolume: C:\
Used: 20 GB
Allocated: 29 GB
Maximum: 186 GB
Minimum: 320 MB
VolumeSize: 1862 GB
Available: 1789 GB
TargetMaximum: 186 GB
MaximumGreaterThenMinimum: True
MaximumIsEnough: True
MaximumIsNotReached: True
AvailableIsEnoughForMaximum: True
IsOk: True
Description: 

===========================================================
Disk Free Space Available

Status: OK
Description: All disks have enough free space

Volumes:

Name: C:\
DeviceId: \\?\Volume{cd6843c6-7796-473a-9ffb-0a37a85ea351}\
Size: 1862 GB
Available: 1789 GB
Minimum: 320 MB
IsOk: True
Description: 
IsMounted: True

===========================================================
Disk I/O Load

Status: OK
Description: All disks are currently not overloaded

Disks:

Name: 0 C:
DiskBytesPersec: 83855
DiskReadBytesPersec: 24846
DiskReadsPersec: 0
DiskTransfersPersec: 2
DiskWriteBytesPersec: 59009
DiskWritesPersec: 1
PercentDiskReadTime: 0
PercentDiskTime: 4
PercentDiskWriteTime: 3
PercentIdleTime: 96
IsOk: True

===========================================================
NTFS Volume Access Control Configuration

Status: OK
Description: All volumes have correct access control configuration

Volumes:

Name: C:\
SystemHasAccess: True
SystemSid: S-1-5-18
IsOk: True
Description: "SYSTEM" account has "Full Control" access

===========================================================
Event Log

Status: Warn
Description: Some VSS-related errors or warnings occurred during the previous day

Events:

Timestamp: 07/05/2018 07:37:47
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {eca792f9-963b-4ed4-b4f9-0e21a40ea285}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 1248
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 07/05/2018 01:01:58
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {8dcefa0a-663d-4d66-bcfd-16bb81780761}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 14820
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 06/05/2018 23:52:55
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {26a12c9f-1330-450f-aa1c-7af87d3d5366}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 9656
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 06/05/2018 23:51:01
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {26a12c9f-1330-450f-aa1c-7af87d3d5366}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 9656
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 06/05/2018 23:49:05
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {26a12c9f-1330-450f-aa1c-7af87d3d5366}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 9656
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 06/05/2018 23:47:08
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {26a12c9f-1330-450f-aa1c-7af87d3d5366}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 9656
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

Timestamp: 06/05/2018 23:22:24
Type: Warning
Source: VSS
Message: Evento rifiutato dal writer del servizio Copia Shadow del volume. Errore 0x800423f2, Timeout del processo di scrittura tra gli eventi Freeze e Thaw. . Le modifiche apportate dal writer ai componenti del writer durante la gestione dell'evento non saranno disponibili per il richiedente. Controllare il registro eventi per individuare gli eventi correlati generati dall'applicazione che ospita il writer del servizio Copia Shadow del volume.   Operazione:    Evento Thaw  Contesto:    Contesto di esecuzione: Writer    ID della classe del processo di scrittura: {afbab4a2-367d-4d15-a586-71dbb18f8485}    Nome del processo di scrittura: Registry Writer    ID dell'istanza del processo di scrittura: {1362dd9a-0f8d-438a-bd98-22c6f6cd9d1f}    Riga di comando: C:\Windows\system32\vssvc.exe    ID processo: 7380
InstanceId: 8229
SearchLink: https://www.google.com/#newwindow=1&q=VSS+event+id+8229

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 22
Comments: 3800

Hi Andre,

The Windows version from the VSS doctor report corresponds Windows Server 2012 (R2), rather than Windows Server 2016: Microsoft Windows NT 6.2.9200.0 (see https://msdn.microsoft.com/en-us/library/windows/desktop/ms724832(v=vs.85).aspx).

Therefore I'm confused when you mention Windows Server 2016, because the errors from the Windows Event log (Errore 0x800423f2 about VSS writers freeze failure)  are covered by https://support.microsoft.com/en-us/help/2996928/backup-task-fails-with-a-time-out-error-in-windows, which is applicable up to Windows Server 2012 R2, but not for Windows Server 2016.

Thank you.