Can't add a machine to AMS Acronis Backup Advanced 11.7 different issue!

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 11

Resolved!

I uninstalled and re-installed again..  with firewalls off and tried adding from the management console opened from different machines till it worked..

Is 12 any more stable or intelligent at least over 11.7???   Because this sucks!

Barry,

 

 

 

This is the error message I get:

Code: 011337731
Line tag: 0x67e2725e54112c89
Message: 
 
 Suberror
 Code: 011337731
Line tag: 0x1fb741a8992b2bd0
Message: 
 
 Suberror
 Code: 011337731
Line tag: 0x90fb8a255b1df5a1
Message: Failed to establish connection.
 
 Suberror
 Code: 0262164
Line tag: 0x4d5187f54acfdb00
Message: Authentication has failed.
 
 Suberror
 Code: 0197686
Line tag: 0xa3cdb7a26e18c8d9
Message: Authentication has failed.
 

 

I'm on the agent side machine and trying to add to the AMS using the install process.

This is after using the management remote connection and ams refused to re-add agent.  So I uninstalled and re-installed again..

I have removed AVG completely..  And I've tried with firewall off on both ends..

The user names: because there are two that are valid, I've tried both and their passwords..

I've used the management's machines' name and IP address..  

What am I missing please??

Barry,

Sat, 05/26/2018 - 02:55
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Barry,

I'm really sorry to know that you've spent so much time for setup and configuration. While I'd recommend to trial Acronis Backup 12.5 anyway as it contains a lot of enhancements, I don't think this particular issue depends on the build. The prerequisites for remote connection between components are basically the same in 11.7 and 12.5. You need to make sure all steps from https://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/index.html#13085.html are fulfilled for the smooth communication of Acronis components. 

Thu, 05/31/2018 - 15:09
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