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how to stop License expiration notices?

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How do we stop the multiple daily License expiration notices?

Last year, we started the free 'Acronis Backup Standard Workstation Subscription License' for version 12, while awaiting the Advanced 12.5 updates.  Once 12.5 came out, we started using it and only it since then.

These notices are simply annoying.  I see no way to cancel them or to get that info out of our Dashboards?

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Posts: 250
Comments: 7092

Hello Lester,

My colleagues have removed the obsolete subscriptions from your account. Now you can continue using your current subscriptions without the unwanted alerts. 

Thank you, 

In reply to by truwrikodrorow…

Thanks very much.

I'm getting these daily notices again, daily from both PCs????

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Posts: 250
Comments: 7092

Hello Lester,

Under your account I see an active trial that is about to expire on 2018-07-01. Am I right that both PCs have a full license assigned? 

See attached.  We have 2 licenses into 2020 for Advanced.  I have no idea where the standard trials came from, and we do not need them.  I can only guess this happened in the last update.

Attachment Size
453184-148765.JPG 57.32 KB
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Posts: 250
Comments: 7092

>  and we do not need them 

We've removed the trial quotas from your account. 

In reply to by truwrikodrorow…

This seems fixed now.  Thanks very much.

Lester

They're back!  See attached.

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453592-148903.JPG 38.03 KB

I see this is how this nonsense starts:  I simply logged into my account and downloaded the new boot .iso file.  Then, I got an email telling me I signed up for a trial?!!  See attached.

Attachment Size
453697-148941.JPG 54.06 KB
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Posts: 250
Comments: 7092

Hello Lester,

Usually, the software shouldn't switch to the trial mode, if the Agent has an active full license assigned. The only scenario I can think of is when a user has chosen the Cloud deployment during installation and this type of deployment requires a Subscription license. If only Standard licenses are present in the License server, the software will logically switch to trial. 

What is the build number of your installation? 

In reply to by truwrikodrorow…

Hi.  We're running the latest 10130.  Note that I had installed this at least several days prior to my download of the boot iso -- that iso triggered the new emails, no Cloud involved?

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Lester, we've set the expiration date of the trial quotas to the past, from now on you shouldn't get alerts about their expiration. If the odd behavior comes back, I'd recommend raising a support ticket, so that our engineers can take a closer look at the situation.