PlusPack missing when re-installing ATI 2010

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 4

Having tried and then removed the trial version of ATI2011, I uninstalled ATI12011 trial and then reinstalled the latest versions of ATI 2010 Home and the ATI 2010 Home PlusPack.

The installers appeared to work correctly and finished without errors.

When I now run ATI2010, I no longer can see or access the PlusPack, and the "About" screen shiows that it was not installed.

I have tried both repairing and also reinstalling the programs, but nothing helps.

How can I get back my ATI2010 PlusPack?

Thanks in advance for any assistance.

Larry

Thu, 09/23/2010 - 15:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 88
Comments: 4769

Hello Larry,

Thank you for your post. I will definitely help you with this.

We are discussing a similar issue here, it is very possible that the Plus Pack was installed but it is missing from Acronis True Image 2010 Home GUI.

Can you please press Start->Control Panel->Add/Remove programs and check if the Plus Pack is listed there. Also, if you press Start->All Programs->Acronis there should be a Plus Pack entry there.

You can also try creating a bootable media with the program and perform a test recovery without committing, you can check if you are prompted to use Acronis Universal Restore.

As a temporary workaround I can recommend to download the bootable media from your Acronis web-account.

Please let me know if you have additional questions and I will be looking forward to your reply.

Thank you.

Fri, 10/08/2010 - 19:18
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