4TB Seagate GPT can not format when TI2018 installed
I have an old P8Z68 motherboard that had split program/usr files across C/D drive respectively. The D drive started to die so I purchased a new 4TB Seagate drive. The system has had acronis 2016 installed for some time. I backed up D drive. Swapped the disk and then restored. I also repartitioned this drive. However when I goto format the new partition in windows the process never returns. If I use disk part i see that the format stays at 0% complete for ever.
Thinking I did some thing wrong i decided to start afresh to test everything. A clean win10 installation. Everything works well and I can format the extra partition with no issue. I re-installl acronis 2016 and the format of the extra partition hangs again at 0%. I uninstall acronis2016 and use the clean program and format from windows then functions again. Assuming that there is something with acronis 2016 i try 2018. I get exactly the same results.
Figuring that maybe acronis can not deal with drives >2TB i try partitioning into 2 x 1.8TB drives. When I format they again sit at 0%. I uninstall acronis again and then windows can format perfectly.
This is on a clean unused win10 installation. Any ideas what is broken in acronis in my case?
Well it is a UEFI Bios, and a GPT partition. Windows by itself seems to work fine with the drive but simply not with Acronis Drivers installed. I'm going to try and use Acronis to partition and format the drive and then see if Windows like it.
Tried using add isk to delete the existing partitions. Then formated the partition. Rebooted for the work to be done. I can read the drive in windows but a diskpart and selecting the partition and then doing "Format fs=ntfs quick" or using windows explorer and selecting format eith quick or without it never completes.
Uninstall Acronis. Use the Wipe/clean/fully remove tool. Reboot. And format and diskpart works fine.
Guess acronis no longer is usefule for me. Guess I'll probably move to a new tool for backups.
Are you using the 2016 app on boot media to do this formatting?
Sounds like you are. If yes you must boot the media in UEFI mode so that the app can work with the disk correctly. When you boot the media make sure you see UEFI in the media name in your bios. If you do not see UEFI in the name then you are booting the media as Legacy/CSM mode which makes the disk MBR format.
I have tried both 2016 and 2018 with the Seagate 4TB barracuda drive. Yes the machine is UEFI and it is booting in UEFI mode as well. The same thing occurs with either 2016 or 2018. Without Acronis installed windows can format the drive with no issues at all. With either of these installed, when using diskpart or windows itself and any kind of format stays at 0%. I actually left it for 6hrs and it remains at 0%. Aborting the format leaves the drive being denoted as Raw. Again, at this point uninstall Acronis and windows will format perfectly.
This is a completely new and clean install of windows being installed from a UEFI USB stick and nothing else installed other than Acronis.
I tried some competors products last night and they all functioned so it appears this is just an Acronis issue with this 4TB drive. I'll try formatting it as a 2TBx2 MBR to see if that makes acronis happy later today.
Forgetting about ATI 2016 at present as this is completely out of support by Acronis.
You have a new clean install of Windows10 (64-bit OS??) with ATI 2018 installed and then cannot format your 4TB internal drive by any of the normal methods?
What is the build # of ATI 2018 as shown on the ATI GUI Account information page?
What update # of Windows 10 is installed?
You are not using the Acronis bootable Rescue Media in the above scenario?
If the above is correct, then I would recommend opening a Support Case with Acronis Support to let them work with you to investigate what is happening here?
It says that it is acronis 2018 build 12510. Windows states that it is 1803 17134.191.
If I use the Acronis add disk tool. I select GPT for initialisation.
If I use Acronis add disk tool there is very interesting behaviour. Basically the top partition size up/down buttons will not function when the scale is set to TB. However the partition size is shown as being 3.6TB.
If I change the Partition size from TB to GB and/or use the sliders the tool reverts and states that the maximum partition size is 2TB or that the free space after is 2TB. The free space after up/down buttons will not change the space and I can not type into the box. However if I use this size windows still hanges on a format and stops at 0%. As this is a new drive and formats correctly when Acronis is not installed I'm not thinking that there is an issue with the drive. Appears to be that perhaps Acronis for some reason thinks the drive is a MBR disk rather than GPT.
Since it appears that I'm the only person with this problem I don;t think it will have much priority to fix. I've tried a few of the competitor products and none of them have any issue with the disk and data copies correctly with those as well. As a single customer I don;t think a fix will happen.
I'll open a ticket when i get the time tonight just for the sake of maybe getting it addressed for others. Oh....i probably should say that the boot SSD is also GPT.
Man is it even hard to find the location to open a document. Have to go through knowledge base articles etc and still can not find the location. I may just give up as its too difficult to do easily. If I use my account there is no where there either to go anywhere except community and knowledgebase. It has to be buried here some where.
OK submit a ticket is under licensing and trial feedback etc....what a strange place for it but ok. Lodged. I think I've dedicated eough time to Acronis issues...a full weekend of my time gone. Time to move on to some thing that works for me installation. Thanks all for the feedback. If anyone is interested the case number is 03431263.
Thanks for sharing your case number, please let us know the outcome when you get there!
Tommy,
Maybe to late for this but looking at your screenshots it shows that the default partition settings in the Add New Disk Wizard are correct for a 4TB drive. You loose a bit in formatting thus the 3.639 figure. The free space before the partition is the offset required by the cluster size of the disk.
I also see that the Accempt button is active meaning that the Wizard likes the default recommendation thus the tool should format the drive as indicated, ie. GPT 3.639 TB by simply clicking Accept in the Wizard.
You are saying if you do that it doesn't work? How so?