Skip to main content

Linux Management server - Only root can log in

Thread needs solution

I am evaluating AB 12.5 using a Linux Management server installed atop Ubuntu 18.04 LTS.  I do not want to access the management console using the systems root account but simply adding other unix users via Settings/Administrators does not allow them to log into the management console.  What am I missing?

0 Users found this helpful
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi! 

Did you add a new user using the following steps?

  1. On the machine running the management server, as the root user, open the file /etc/security/acronisagent.conf with a text editor.
  2. In this file, type the user names that you added as the management server administrators, one per line.
  3. Save and close the file.

Could you attach the full text of the error message you are getting upon login? 

Thank you! 

In reply to by truwrikodrorow…

Ah.  No I did not.  That worked.  And I did find this in the documentation under "Adding Administrators".

But, if you don't mind my saying so, it seems to me that the web interface should be able to take care of this obviously redundant step on Linux systems.  Having the Acronis Management back-end update a simple text file when an administrator is added via the web interface can't possibly be all that difficult to implement. 

Now educated on this "feature", I will be fine.  But for the sake of future bumblers like me that don't fully read the documentation and simply trust the web interface, I hope this gets someones attention in an upcoming release.

Thank you for educating me, Ms. Surkova. 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Thanks for the update / feedback, glad to know that adjusting acronisagent.conf did the trick for you!
Yep, adding administrators through the interface would be much more convenient, I'll pass your feedback to the product team. 

Hello,

I Have problem adding user for my Acronis Cyber Protect 15. I Have created new user on linux appliances, then edit acronisagents.conf . Then after I edit the file, I cannot login using root or the user I have created. Root user stuck on login without error, new user error with access denied. How to restore the root access?

Please Help :(

Thanks and regards,

AS

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 0
Comments: 2016

Hello Asadulloh,

Welcome to Acronis forums!

Please make sure that you have not removed the root account from acronisagents.conf. For diagnostic purposes, please test the acronisagents.conf with the only root account.

Otherwise, please reboot the appliance.

was there ever a solution to this problem?

I have a newly created user and root listed in acronisagents.conf

 

I have attached a trace with 401 unauthorized when I try to login.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi Maxim,

sorry for the delayed response! If adding the user to acronisagents.conf does not help, we'd recommend raising a support ticket for investigation, so that our engineers can look into the issue.

I just performed an upgrade from 12.5 r3 to r6.  And this bit me in the ass again!  The upgrade obviously deleted /etc/security/acronisagent.conf - there was none present after the upgrade.  I could not log in with my normal user or even root!  And I chased my tail for 6 hours until a desperate web search turned up my original post from 5 years ago!!!  Please register my displeasure with the Devs...

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Dimwit Flathead (the excessive) wrote:

I just performed an upgrade from 12.5 r3 to r6.  And this bit me in the ass again!  The upgrade obviously deleted /etc/security/acronisagent.conf - there was none present after the upgrade.  I could not log in with my normal user or even root!  And I chased my tail for 6 hours until a desperate web search turned up my original post from 5 years ago!!!  Please register my displeasure with the Devs...

Hello!

I am sorry to hear about the issue.

I have raised a ticket with our support so we can investigate the issue. The reference is 05994432.

You can expect an email from our side as soon as possible.

Thanks in advance!