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True Image 2019 Cloud Backup

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Regular Poster
Posts: 198
Comments: 120

Yesterday my Cloud backup on TI 2018 ran  fine. Today I installed TI2019. Now I see "Unable to complete the backup started …" There were no other changes. Local backup runs OK.

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Regular Poster
Posts: 198
Comments: 120

I see this  "Connecting to Acronis Cloud" and "Calculating time remaining". It does not change.

Before someone asks me to check if I am connected to the Net I am typing this on the same machine :-)

Try going to your Account screen in the application GUI, click on your email address and select sign out.  Once signed out, sign back in to your Account then try your backup again.

Regular Poster
Posts: 198
Comments: 120

Thanks Enchantech. I've been using every version since 2012. I can log out, log in, restart Acronis services, restart the PC and browse previous Cloud backups but cannot now backup to the Cloud. Today I see a new error message like this "Failed to initialize server."

My backups from four machines to a local NAS all work fine.

I am reticent to create a new backup due to data volume and limited speed on my connection.

Suggestions anyone?

Regular Poster
Posts: 198
Comments: 120

Partial Solution: When I deselect my OneDrive folder Acronis Cloud Backup runs fine. This is unfortunate as I have all of my working folders in OneDrive.

I note again that my Cloud backups, including the OneDrive folders, worked fine in v.2018.

I have not had this issue with either beta or release version of ATI 2019. Do not use OneDrive all that much. Acronis will only backup one drive if all files are save locally. If you have files on demand activated not sure what happens, but there may be something in the release notes. The engineers are still working on how to backup to cloud when files on demand is being used.

Regular Poster
Posts: 198
Comments: 120

Files on Demand is turned off on this PC.

OneDrive > More > Settings > Un-select "Save space and download files as you use them"

[Later Edit]

I Selected then De-selected "Files on Demand". Cloud Backup is now functioning.

Thank you all :-) I hope this helps someone else.

Thank you for reporting this solution to the problem. I am sure it will prove useful in the future.

Ian

Excellent. This should give the support team a good idea of what happened, particularly if a system report was appended.

Out of interest, which sever were you backing up to? The issue could have been server specific, a glitch in the credential's that allow the backup to be made.. 

Hopefully no one else will have this happen; but at lest we know have the benefit of your solution.

Ian

In reply to by system_account

I went through this on and off over the course of a couple of months. Acronis told me that it was a problem with their server.

In order to test this, we changed the data center to one I don't normally use. The cloud backup worked just fine.