Skip to main content

Exploring File Backup Causes Problems

Thread needs solution

Whenever I use Windows Explorer to look at an Acronis backup by double clicking the backup to see what files are in there, it creates all kinds of havoc from that point forward. The next backup will typically fail with "the specified file path does not exist', yet it does. And despite specifications to only retry 1 time or every 12 hours, it'll keep trying that backup every 9 minutes forever, getting the same error. Nothing will clear that, even restarting my machine, until I change the backup type from incremental to full. Then later on the Acronis consolidation part will fail with "Failed to exclusively access a backup file during consolidation." The only way to get rid of that is to manually delete the old backups. Last, if I try to validate that backup chain I had looked it that validation may fail and say it's corrupted.

Maybe I'm not supposed to open the backup through Windows Explorer. In years past it was fine to do that and then copy and paste a file from the backup to wherever I want. Maybe you're only supposed to look at a backup or doing anything at the file level through the Acronis interface and not through Windows Explorer, but this is frustrating. How are you supposed to look at a backup’s contents? And is any of this fixed in future versions?

 

0 Users found this helpful

Joel, I have not experienced any issues as you described from using the Windows Explorer integration to browse my Acronis .tib files which would suggest that your ATI 2015 has become corrupted or damaged in some way.

I would recommend trying a Repair install initially - for this you just reinstall ATI 2015 on top of your current software without uninstalling.  Download the final 2015 full installer from your Acronis account.

If you still see issues, then a Clean install may be needed.  For this, uninstall normally via the Windows Control Panel, then download the Acronis Cleanup tool (link below) and run this as Administrator followed by doing a restart of the computer to complete the clean action. Finally reinstall from the final full installer program.

I would recommend trying a Repair install initially - for this you just reinstall ATI 2015 on top of your current software without uninstalling.  Download the final 2015 full installer from your Acronis account.

Steve: Thanks. As best I can tell the repair fixed it! - Joel 

Thanks for the feedback Joel, hope it remains fixed!