Failed to enumerate directory / The last backup attempt failed. Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect

Hi All,
Lately I am having problems with the backup up. It started with problems with a Parallels VM on which it gave a message "Failed to enumerate directory". The directory contained a space in the name which might have caused it. After renaming the VM (resulting in a different folder name) I did not see this message again. But now I get an error "The last backup attempt failed. Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect". In the log I see also an error about "Failed to enumerate directory". The folder specified contains no strange names.
I tried to contact support, but the portal asks me for my serial number, but as soon as I enter it it says it's already in use... maybe because it is part of a bundle of multiple licenses. Anyway ,can't seem to be able to contact support. Hope that I get some answers in this way, quite frustrating that my backup is already giving problems for a few weeks.
The log show the following errors:
2018-09-25T12:22:37:581+02:00 123145582481408 W0017081B: Error 0x17081b: Failed to enumerate directory 'Macintosh HD:/Library/Caches'.
| trace level: warning
| line: 0xa61565b622786e53
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/file/backup_operation.cpp:2343
| function: CountProgressStatistic
| line: 0xa61565b622786e53, /private/bs_hudson/workspace/master/568/product/archive/ver2/file/backup_operation.cpp:2343, CountProgressStatistic
| $module: ti_demon_macia64_14170
|
| error 0x1703f5: Decompression error.
| line: 0xe334ceaf65d97db8
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/stream_manager_supp.cpp:160
| function: Process
| line: 0xe334ceaf65d97db8, /private/bs_hudson/workspace/master/568/product/archive/ver2/stream_manager_supp.cpp:160, Process
| UnitOffset: 0x7bfdba0
| SizeAndType: 0x2ca8c88
| $module: ti_demon_macia64_14170
|
| error 0x1703f5: Decompression error.
| line: 0xe596b709d564c76f
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/compress.cpp:56
| function: Process
| line: 0xe596b709d564c76f, /private/bs_hudson/workspace/master/568/product/archive/ver2/compress.cpp:56, Process
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:582+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:583+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:22:37:583+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:42:36:634+02:00 140735760843648 E00170803: Error 0x170803: Operation has been aborted.
| trace level: error
| line: 0xbe4a335cc601f5fc
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:84
| function: Execute
| line: 0xbe4a335cc601f5fc, /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:84, Execute
| $module: ti_demon_macia64_14170
|
| error 0x1703f5: Decompression error.
| line: 0xe334ceaf65d97db8
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/stream_manager_supp.cpp:160
| function: Process
| line: 0xe334ceaf65d97db8, /private/bs_hudson/workspace/master/568/product/archive/ver2/stream_manager_supp.cpp:160, Process
| UnitOffset: 0xee05dc0
| SizeAndType: 0x378fc88
| $module: ti_demon_macia64_14170
|
| error 0x1703f5: Decompression error.
| line: 0xe596b709d564c76f
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/compress.cpp:56
| function: Process
| line: 0xe596b709d564c76f, /private/bs_hudson/workspace/master/568/product/archive/ver2/compress.cpp:56, Process
| $module: ti_demon_macia64_14170
2018-09-25T12:42:39:321+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:42:39:368+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:42:39:369+02:00 140735760843648 E001703E9: Error 0x1703e9: Invalid internal API usage. Either the stream is corrupted or the archive options are incorrect.
| trace level: error
| line: 0x393e6815106a672
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701
| function: DoMetadataTree
| line: 0x393e6815106a672, /private/bs_hudson/workspace/master/568/product/archive/ver2/metadata_manager.cpp:701, DoMetadataTree
| $module: ti_demon_macia64_14170
2018-09-25T12:42:42:686+02:00 140735760843648 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcf27
| file: /private/bs_hudson/workspace/master/568/product/products/imager/demon/main.cpp:817
| function: main
| line: 0x9f2c53c72e8bcf27, /private/bs_hudson/workspace/master/568/product/products/imager/demon/main.cpp:817, main
| $module: ti_demon_macia64_14170
Thanks for all help!


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Hi Steve,
Thanks for your help.
Correct I use the latest build. Installed it yesterday because I was hoping it would fix my problems. The build before I also had problems with, starting with the problems I mentioned with backing up my Parallels VM.
The problem with getting support was with registering my product in the portal. It keeps complaining that the license is already in use. If I check the serial number I entered in the program it is however correct. Maybe the problem is that this license is a license for multiple systems. I will send a message to Ekaterina....
Thanks pagina for your help
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Unfortunately it also happened again on my Parallels VM again (which works without problems)
2018-09-26T11:59:37:934+02:00 140735757087616 I00000000: Backup up PD Virtual Machine: Macintosh HD:/Users/peterbrouwer/Documents/Parallels/Windows-10.pvm/
2018-09-26T11:59:39:623+02:00 140735757087616 E00000000: Failed to back up the PD machine: Request failed. Internal error occured. PRL_ERR_BACKUP_DISK_STATE_EXISTS
2018-09-26T11:59:39:623+02:00 140735757087616 E025F0007: Error 0x25f0007
| trace level: error
| line: 0x5de8387eae44002f
| file: /private/bs_hudson/workspace/master/568/product/home/virtual_machines/impl/parallels/pd_api.cpp:733
| function: Begin
| line: 0x5de8387eae44002f, /private/bs_hudson/workspace/master/568/product/home/virtual_machines/impl/parallels/pd_api.cpp:733, Begin
| $module: ti_demon_macia64_14170
2018-09-26T11:59:39:627+02:00 140735757087616 E00170810: Error 0x170810: Failed to enumerate directory 'Macintosh HD:/Users/peterbrouwer/Documents/Parallels/Windows-10.pvm/'. It may be corrupted or does not exist. Please check the disk for errors.
| trace level: error
| line: 0xa61565b622786f23
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/file/backup_operation.cpp:2551
| function: BackupChildrenRecursively
| line: 0xa61565b622786f23, /private/bs_hudson/workspace/master/568/product/archive/ver2/file/backup_operation.cpp:2551, BackupChildrenRecursively
| Path: Macintosh HD:/Users/peterbrouwer/Documents/Parallels/Windows-10.pvm/
| $module: ti_demon_macia64_14170
|
| error 0x25f0007
| line: 0x5de8387eae44002f
| file: /private/bs_hudson/workspace/master/568/product/home/virtual_machines/impl/parallels/pd_api.cpp:733
| function: Begin
| line: 0x5de8387eae44002f, /private/bs_hudson/workspace/master/568/product/home/virtual_machines/impl/parallels/pd_api.cpp:733, Begin
| $module: ti_demon_macia64_14170
2018-09-26T11:59:39:833+02:00 140735757087616 W00170803: Error 0x170803: Operation has been aborted.
| trace level: warning
| line: 0xbe4a335cc601f5e5
| file: /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:61
| function: PrepareError
| line: 0xbe4a335cc601f5e5, /private/bs_hudson/workspace/master/568/product/archive/ver2/file/operation.cpp:61, PrepareError
| $module: ti_demon_macia64_14170
2018-09-26T12:00:00:951+02:00 140735757087616 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcf27
| file: /private/bs_hudson/workspace/master/568/product/products/imager/demon/main.cpp:817
| function: main
| line: 0x9f2c53c72e8bcf27, /private/bs_hudson/workspace/master/568/product/products/imager/demon/main.cpp:817, main
| $module: ti_demon_macia64_14170
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Peter, sorry to hear the error continues. I have no knowledge or experience with using the Acronis for Mac products and have no Mac computers either, so you will need another user who does know this environment or else to reach out to Acronis Support for this issue.
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You may get some insights from other MAC users if you post your question on the ATI MAC forum.
Ian
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