Error 0x135003d: Command has failed. Command=Backup plan 'Backup to Storage';
Dear support colleagues,
I installated agent on centos 6 and 7 operation system , but cannot connect to local backup management server.
below is the error code.
I set up on Windows 10 , MacSO ,Debian and Ubuntu successfully .
we already go through below document:
Linux installation process:
In general, for Linux
https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/index.html#22619.html
Agent installation for Linux
https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/index.html#36914.html
About controlling number of agent,
https://www.acronis.com/en-us/support/documentation/AcronisBackup_12.5/index.html#39120.html
Below is the centos6 version using "cat /proc/version":
Linux version 2.6.32-696.el6.x86_64 (mockbuild@c1bm.rdu2.centos.org) (gcc version 4.4.7 20120313 (Red Hat 4.4.7-18) (GCC) ) #1 SMP Tue Mar 21 19:29:05 UTC 2017
centos7 version:
Linux version 3.10.0-693.el7.x86_64 (builder@kbuilder.dev.centos.org) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-16) (GCC) ) #1 SMP Tue Aug 22 21:09:27 UTC 2017
2018-11-06T15:01:21:809+08:00 140392567572224 I0135003A: User is running command. Command=Backup plan 'Backup to Storage'; User=BACKUPSERVER\Administrator; clientProfileID=723159AB-70BC-2EDF-03E1-05C0A2FC3330; clientSessionID=49B25999-6F26-443B-885B-99D9750888C9
2018-11-06T15:01:35:438+08:00 140392567572224 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'Backup to Storage';
| trace level: error
| channel: tol-activity#A673919B-E116-4DE7-B621-E4BF3B5AB4A0
| line: 0x4a8728dc8a1c9583
| file: e:/21/enterprise/common/tol/gating_activity.cpp:221
| function: OnCompleted
| $module: mms_lxa64_11010
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup to Storage'
| line: 0x8d165e86fb81959b
| file: e:/21/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_lxa64_11010
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Backup to Storage'
| line: 0x8d165e86fb81959b
| file: e:/21/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_lxa64_11010
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de2c
| file: e:/21/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:218
| function: SafeExecute
| $module: agent_protection_addon_lxa64_11010
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: e:/21/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_lxa64_11010
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb81959b
| file: e:/21/enterprise/common/tol/command/command.cpp:461
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_11010
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: e:/21/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_11010
|
| error 0x590051: Failed to resolve the host name due to a network error.
| line: 0x9a79f20828bca6a
| file: e:/21/enterprise/mms/managers/location/impl/manager.cpp:762
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_lxa64_11010
|
| error 0x590051: Failed to resolve the host name due to a network error.
| line: 0x9d05ddc01e814b41
| file: e:/21/core/linex/smb_supp/impl/smb_browser.cpp:323
| function: GetAsambaError
| hostName: BACKUPSERVER
| $module: smb_supp_lxa64_11010
|
| error 0x40011: The specified file does not exist.
| line: 0x9d05ddc01e814b3e
| file: e:/21/core/linex/smb_supp/impl/smb_browser.cpp:320
| function: GetAsambaError
| $module: smb_supp_lxa64_11010
