Error: after update Acronis Management Console to Acronis Backup 12.5 Build: 10130
After I updated the Acronis Management Console 12.5 from build 9010 to 10130, I cannot run the backup plan or even create new backup plan.
When I run the Backup Plan:
TOL: Failed to execute the command. Starting the tasks on remote machines
GroupManager HTTP request failed. Request: GET http://127.0.0.1:30680/group_manager/v1/groups/6F5BCCF7-B81B-1796-23AC-… HTTP/1.1 Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzZXJ2aWNlIjoiQU1TIiwidHJ1c3RlZCI6dHJ1ZX0 X-Apigw-Tenant-Id: 0 X-Apigw-Tenant-Locator: / "" , response: 503
FEHLER
Die angeforderte URL konnte nicht gefunden werden
Der folgende Fehler wurde beim Versuch die URL http://127.0.0.1:30680/group_manager/v1/groups/6F5BCCF7-B81B-1796-23AC-…? zu holen festgestellt:
Verbindung zu 127.0.0.1 Fehlgeschlagen.
Das System antwortete: (111) Connection refused
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Error code 0x01350016+0x01350016+0x02980002+0x00F90004+0x00F90004+0x00F90004+0x02AD000F
Jun 19, 2018, 01:43 PM
When I try to create new Backup Plan:
HTTP error code returned: 503.
DATE AND TIME
Jun 19, 2018, 01:42:18 PM
CODE
0x01350016+0x01350016+0x0298000A+0x0298000D
MODULE
309
MESSAGE
TOL: Failed to execute the command. Backup::Assistant::Commands::NewPlanDraft
Additional info:
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"36B5A7F2-E740-4B8A-BB4D-073DF1834AD5","$module":"management_server_vsa64_10130"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::NewPlanDraft
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB81959B
Fields: {"CommandID":"36B5A7F2-E740-4B8A-BB4D-073DF1834AD5","$module":"ams_backup_assistant_addon_vsa64_10130"}
Message: TOL: Failed to execute the command. Backup::Assistant::Commands::NewPlanDraft
------------------------
Error code: 10
Module: 664
LineInfo: 0xD2FBC59BA0340210
Fields: {"$module":"ams_protection_addon_vsa64_10130"}
Message: RestAPI call POST to 'http://127.0.0.1:30443/v1/entitlements/features_query' failed (addresses: '127.0.0.1').
------------------------
Error code: 13
Module: 664
LineInfo: 0xD2FBC59BA0340171
Fields: {"$module":"ams_protection_addon_vsa64_10130"}
Message: HTTP error code returned: 503.
Do you have any sugesstion to solve this
Hello Alex,
we've discussed your issue internally: the root cause likely lies in the products database that holds information about the active licenses. One of our support engineers should contact you to apply the fix. Please share the outcome here.
Hi,
i have the same problem and i cant see my serial number into the configuration panel ?
RestAPI call POST to 'http://127.0.0.1:30443/v1/entitlements/features_query' failed (addresses: '127.0.0.1').
Can you help me ?
DRDJSCS NA LIMOGES wrote:Hi,
i have the same problem and i cant see my serial number into the configuration panel ?
RestAPI call POST to 'http://127.0.0.1:30443/v1/entitlements/features_query' failed (addresses: '127.0.0.1').
Can you help me ?
Hi! Make sure HttpProxy is disabled as outlined in the following article Acronis Backup 12.5: Updating proxy server settings for Management Server