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Backup into ASZ

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On test-machines we are using the Recovery Manager to backup and restore those machines into the ASZ (we are not allowed to change the Windows system itself, so we are not able to install Acronis into Windows). With the current update (12457) we are no longer able to backup anymore into the ASZ. First we thought its a new bug (the old isn't solved, but thats another story), but then i found a part insite the help file that sais - ASZ is not available for backup if booted by Recovery Manager or from rescue media.

I am realy annoyed and want to know if this is made for consumer satisfaction. It seems this means we've got just 100 licenses for the trash can...?

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Of course we could do so, but that will need to use a secondary medium to create the (ntfs) security zone and we would have to take care that its not shown on the windows machine. At least: where is the advantage to use Acronis then? I just could use any OSS utility on a hidden ext3 partition..

Hello Christian and dev-anon,

Thank you for your posts and your help.

Christian, I will certainly help you with this issue.

I apologize for the inconvenience. Starting from build 11639 we did remove the Acronis Secure Zone as a backup location from the bootable media. But we are planning to bring this functionality back in the next build of our program.

If you are interested, we can try using build 11345 as a temporary workaround. Please let me know which version you are running so that I can provide you with the details and download links. Unfortunately I could not find anything in your Acronis web-account.

Looking forward to hearing from you.

Please let me know if you have additional questions.

Thank you.

Hello Anton,

this is going to cool me down a bit.. but again, we've got a bug in the current used version. But you should get the full story:

Currently we are running build 11105 and it was building the backups very well (and much faster then version 9 before), but at the first time we needed to restore - it made trouble with the boot sector. I'm sorry that i am not able to make it detailed because i am on vacation and it was a kollege that found out the problem (i think the manager was disabled and Acronis not able to enable him again, but i know that far - we had to delete and recreate the ASZ to solve the issue and of course that means we are loosing all other backups then that one we restored and its using much to much of our time). I don't think any build after that is able to solve the problem because build 12457 still has that issue, but you may could show i am wrong. I would be glad..

Thanks for your time.

I am back at work and had a longer talk with my kollege about that issue. The manager is disabled after restore and it needs a couple of trys to reactivate him, but its possible to do.

So the issue is: After doing a restore the recovery manager (F11) is deactivated

and still: Acronis Secure Zone is not a backup location from the bootable media

I am looking forward for a fix.

Hello Christian,

Thank you very much for getting back to me.

We have definitely fixed the two problems that you wrote about, the inability to backup to ASZ from the bootable media and the Acronis Startup Recovery Manager getting deactivated after a restore.

Please make sure that you have installed the latest build of our software, which is 12497, and if the issue persists, please collect this report and contact our Support team so that we can investigate and resolve it.

Let me know if you have additional questions please.

Thank you.

Hello Anton,

we've created a new bootable media (Linux based) with build 12497 and tryed out.. both problems still exist. The report does not make any sense i think, because we do not have installed Acronis into Windows.

Cheers
Christian

Hello Christian,

Thank you for the follow-up.

There was a mix-up in our internal documentation, I am sorry for my error, it appears that the backup to the ASZ is still not possible in build 12497 and this will be fixed in the next update.

As for the Acronis Startup Recovery manager issue, we will need to investigate it further since it still appears on your machine.

We will need to get this report from the recovered machine to get to the bottom of the issue. Kindly contact our Support team with it.

Please let me know if you have any other questions.

Thank you.